Top Operations Jobs in Chicago, IL
Managing the most complex and high exposure Specialty claims, including D&O and E&O claims for public companies and financial institutions. Leading all aspects of claim handling, driving resolution strategies, and ensuring exceptional customer service standards. Recognized as the most senior technical expert in the area of expertise with a national or company-wide scope of responsibility.
Lead and direct the Technology Underwriting Team, accountable for business results, profitability, and business development. Develop and implement operating plans, underwriting policy, and pricing strategies. Maintain agency/broker relationships and engage in marketing activities. Report business progress to senior management.
Individual contributor responsible for the overall management, business development, analysis, and monitoring of a book of business of the highest complexity in the healthcare industry. Recognized as a senior-level technical expert in underwriting specialty, involved in pricing, policy development, and market strategy. Mentors less experienced underwriters, maintains key customer relationships, and stays informed on industry trends and regulations. Requires excellent communication, problem-solving, and leadership skills.
Leads and directs a multi-line underwriting group, accountable for business results, management, profitability, and business development. Develops and implements operating plans, reviews underwriting policy, and markets products through agencies. Requires an MBA or equivalent experience, with at least ten years of underwriting experience.
Leads and directs an underwriting group, accountable for business results and development of a book of business. Develops and implements underwriting policies, operating plans, and maintains agency relationships. Provides business progress reports to senior management and stays updated on industry trends and regulations.
Handles internal and external customer calls and emails relating to billing and policy status. Conducts contacts with external customers for collection of aged receivables. Analyzes and reconciles financial data for accuracy. Initiates actions to resolve issues and disputes. Maintains detailed documentation and communicates professionally with customers. Provides website navigation assistance and identifies process improvement opportunities.
The Operations Manager at CNA is responsible for leading a team to complete operations and customer service tasks efficiently. They assign, distribute, and coordinate work to drive superior results, ensure compliance with regulations, resolve operational issues, and manage the performance and development of staff.
Leads the Claim Quality Review process in partnership with Claims LOB leads, identifies trends, and partners to create strategies for improvement. Manages team of claims quality reviewers and ensures common approach to quality best practices and guidelines across claims. Takes a creative approach to improving quality measurements and strategies with the goal of creating a culture of quality. Responsible for maintaining and updating tools and resources related to quality review.
Leads the Claim Quality Review process in partnership with Claims LOB leads, identifies trends and partners to create strategy of improvement, manages team of claims quality reviewers, ensures common approach to quality best practices, takes a creative approach to improving quality measurements and strategies, maintains and updates tools and resources, ensures accurate and timely data reporting to Claim leadership.
Manage underwriting staff, drive business strategies, cultivate relationships with agencies and brokers, stay current on regulations, and provide leadership in profitability and business development.
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