Associate of Compliance Assurance - Complaints
1 week ago
Assisting the Director of Compliance Assurance in implementing our Compliance Management System and Compliance Risk Management Framework.
Managing the company’s complaint process, including regular reporting and ongoing response obligations.
Collecting requested data, communicating and responding to internal partners, regulators, and/or consumers as appropriate.
Work in collaboration with Business Compliance Officers and other stakeholders in various phases of the complaint process, including developing and communicating process improvement suggestions.
Demonstrate ability to exercise judgment in assessing the material significance and relevance of consumer issues and ensure timely escalation.
Develop and implement internal training on complaint management.
Develop reports, which are concise, timely and provide value to business and management to continuously improve the complaint handling process.
Identify, track and communicate supervisory findings and make issue remediation recommendation, and work with responsible owners to address the items on a timely basis; ensure appropriate issue reporting and escalation.
Other duties as assigned.