Chicago Tech Jobs and Startup Jobs

24

Customer Success Team Leader (USA)

Bringg
Chicago
2 days ago
+26
Lead a team of Customer Success that is handling a portfolio of clients. Take ownership of your team member and your accounts through the customer life cycle and lead them to growth. Take active ownership to enable renewal of Bringg`s customers. Train and onboard new team members. Focal point for the customer for all project related activities. Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices. Mediate conflicts and mitigate risks.

Project Analyst

Codal
Chicago
4 days ago
+36
Codal is searching for a highly skilled pre-sales analyst to gather and analyze project requirements and offer solutions to satisfy business needs. With veritable experience in business analysis, our ideal candidate will work in tandem with the project team to transform and develop new requirements into product design and implementation. Candidates must have experience working with enterprise-wide requirements definitions, as well as a deep knowledge of microservices, SOA, and other digital architecture styles.

Customer Success Analyst

LogicGate
Chicago
4 days ago
+38
We are seeking an energetic Customer Success Analyst that has a passion for delighting customers by delivering winning solutions and support. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

Data Engineer (Chicago, IL)

Mastery Logistics Systems
Chicago
5 days ago
+18
Parse, standardize, and analyze large volumes of unstructured and semi-structured text data. Design, implement, and maintain data processing pipelines in Python, Scala or Ruby. Build cloud infrastructure necessary to process data from a wide variety of data sources utilizing Docker, Kubernetes, Terraform, Azure DevOps and orchestration tools such as Argo and Airflow. Collaborate with product managers, designers, and engineers to define requirements, formalize problems, collect data, and implement solutions. Actively contribute to and participate in code review and team architecture and data strategy discussions.

IT Operations Analyst

LogicGate
Chicago
5 days ago
+38
We are seeking a driven Information Technology Operations (IT Ops) Analyst to join our Business Operations team and help scale our internal applications and services. LogicGate’s Business Operations team places dedicated resources toward making sure the company “works.” You will have the atmosphere, tools, and mentorship to do the best work of your career. 

Site Reliability Engineer (SRE) Architect

PowerReviews
Chicago
5 days ago
+35
As a Site Reliability Engineer focused on data services, you will join a super-talented team of ops-focused engineers that delivers world class cloud-based infrastructure to support our global customer base. You and the team will own the cloud infrastructure to deliver best in class database solutions, plan for growth, analyze and fix problems in real time, and design and implement secure networks.

Sr. Customer Success Manager (Sr. CSM)

PowerReviews
Chicago
1 week ago
+35
As a Sr. CSM, you will work with clients to provide measurable results to prove the value and ROI of the client’s investment. Sr. CSMs focus on ensuring clients are adopting products and features while keeping best practices in mind, training on PowerReviews platform and engaging with relevant tools to optimize their UGC program. The Sr. CSM should focus on outcomes defined between the client and CSMs via success plans that are reviewed on a regular cadence. Post-sales, Sr. CSM own the day to day program execution and help to deliver the ROI and value of the product and its impact. Sr. CSM will also focus on building relationships across the organization via adoption/training (brand managers, e-commerce, marketing, social, analytics, customer service, operations and other relevant departments) alongside Account managers to penetrate the account. 

Data Analyst

Mastery Logistics Systems
Chicago
1 week ago
+18
Become an expert on logistics data in order to successfully curate data via custom-built reports and dashboards for our customers. Assess data quality and make recommendations for improving processes around data collection and cleaning. Work in a collaborative, cross-functional team of Software Engineers, Data Scientists, and Product Managers in order to successfully provide Analytics as a Service for logistics customers. Collaborate with the Data and Client Services teams to develop analytical requirements and conduct gap analyses for our SaaS product's current capabilities and client needs. Educate business users on how to use our self-service BI tools to produce effective data visualizations and build ad-hoc reports that deliver insights into their daily business operations.

Licensing Specialist

Supernova Companies
Chicago
1 week ago
+16
Managing the company’s state-by-state licensing activities, including initial applications, monitoring applications through the approval process, responding to inquiries or requests for additional information from the states, tracking and ensuring all renewals are processed in a timely manner, completing all required reporting.

Senior Customer Success Manager

Scout RFP
Chicago
1 week ago
Scout RFP is looking for a highly motivated individual to join its Customer Success team to help clients achieve their goals with the Scout product. Strategic Customer Success Managers oversee our Enterprise customers throughout their lifecycle, including supporting their initial onboarding, presenting Scout RFP to customer users for expansion and training, and strategizing with decision makers and champions to determine how Scout can drive optimum value for their team. You will be a strategic and trusted advisor to Scout’s largest enterprise customers, discovering their business needs and pains, and coaching them on how to resolve those within Scout.

Customer Support Specialist

Scout RFP
Chicago
1 week ago
Operate as a lead point of contact for all incoming customer requests and concerns. Educate and empower our customers to become better users of Scout. Ensure the timely and successful delivery of solutions according to customer needs and objectives. Respond to all questions/concerns related to Scout and escalate to the appropriate team when necessary. Proactively look for solutions to problems and propose improvements to internal teams. Create and update content and documentation for Scout's HelpDesk and User Guides.

Director of Customer Support

Scout RFP
Chicago
1 week ago
Scout is hiring a highly motivated Director of Customer Support to join our team in our Chicago office. This is a full-time, high-activity role that will require you to manage 8-10 Customer Support Specialists directly and lead relationships and resolve customer inquiries with cross-functional teams such as Marketing, Product, and Sales. Scout provides training resources and executive mentorship continuously to help you achieve monthly and quarterly goals, with opportunities for increased compensation.

Senior Customer Success Manager

BenchPrep
Chicago
1 week ago
+32
We're looking for an ambitious and tech savvy Senior Customer Success Manager to serve as a trusted advisor to a large portfolio of BenchPrep's key enterprise customers. You'll partner with Customer Success Specialists to support and grow the relationship and work closely with other internal resources to make it happen. You'll be responsible for building strategic relationships, growing and retaining accounts, and overall customer satisfaction. 

Managing Director, Americas - Morningstar Investme…

Morningstar
Chicago
1 week ago
+18
Responsibilities: The role is primarily responsible for evolving and implementing the distribution strategy across the Americas region to be able to exceed the net flow targets. This will include driving revenue for new product launches, increasing the number of likeminded advisors and increasing wallet share across the aligned advisors through leading and managing the Americas sales, distribution, national accounts and portfolio specialists.

Analyst Coordinator

Fixed Income Business Analyst

Fixed Income Data Analyst

Operations Analyst

Relationship Manager, Client Service, Audience

Global Head of Client Service

Chief U.S. Market Strategist

Compliance Officer

Manager Research Analyst

Director – Quality & Transformation

Associate General Counsel and Assistant Secretary

Customer Success Manager

Load 9 more jobs13 jobs at Morningstar

Application Support Engineer (USA)

Bringg
Chicago
2 weeks ago
+26
Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports internally and with our Customers. Build sustainable relationships and trust with our Customers through open and interactive communication. Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools. Constantly improve customer service performance and procedures.

Customer Success Manager (LATAM)

Bringg
Chicago
2 weeks ago
+26
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

IT Support Engineer

Yello
Chicago
2 weeks ago
+36
Troubleshooting issues pertaining to workstations, servers, and other computing equipment. Handling service request escalations through tickets, email, IM, or phone (utilizing Salesforce). Supporting office IT equipment such as printers, scanners, copiers, displays. Following up on outstanding requests to ensure timely resolution. Creating accounts and configuring hardware for the new employee onboarding process. Disabling accounts, collecting hardware and verifying software as part of the employee offboarding process. Installing, supporting and upgrading desktop hardware, software and peripherals as well as diagnosing and resolving problems.

Business Analyst

Codal
Chicago
3 weeks ago
+36
Codal is searching for a highly experienced IT business analyst, a strategist with the right combination of technical knowledge and business acumen to provide our clientele with robust, informed solutions. Our ideal candidate will not only conduct rigorous analysis of a business' processes, objectives, and needs, but also translate these goals into functional requirements through comprehensive documentation. They will serve as a liaison between designers, developers, and the client, and recommend decisions based on the insights gained from intensive research.

Senior Data Scientist, NLP

Ascent
Chicago
1 month ago
As a Senior Data Scientist working on NLP at Ascent, your day-to-day work will include working closely with business users, our regulation content team, and the rest of our data scientists and engineers to: a) use state-of-the-art NLP to automate significant sections of the workflow involved in onboarding and managing regulations; b) uncover novel features and information from text to enable new product features (e.g. finding related groups of regulation across regulators); c) deploy, monitor, and maintain models to actually solve problems in production; and d) experiment with creative solutions to problems that use new research and tools and disseminate new knowledge to the team. We primarily use the Python data ecosystem, including both scikit-learn and Keras+Tensorflow, but we are open to all tools. We use all kinds of models, including deep learning and non-deep learning; we prefer to use the simplest tool that accomplishes the goal. 

Data Engineer, Python

Ascent
Chicago
1 month ago
As a Data Engineer at Ascent, you will be working closely with other Data Engineers, Data Scientists, business stakeholders, and the broader tech and product team to build applications, pipelines, and infrastructure that accelerates our regulatory data processing. Specifically, we are building a platform that a) ingests, transforms, and manages data (e.g. regulations, customer data, machine learning features, etc); b) deploys and coordinates data microservices such as machine learning models or other transformations; c) facilitates workflows across these microservices and data layers; and d) tests, monitors, and reports on itself.

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