Provide primary scientific, technical, and applications support for the clinical next generation sequencing (NGS) laboratory.
Assist with troubleshooting and deliver exceptional technical support.
Diagnose mechanical, hardware, software and system failure, using advanced knowledge, experience and skills.
Maintain expert-level knowledge of all procedures in the NGS laboratory.
Provide additional application training to Clinical Molecular Technologists and other laboratory staff.
Provide management with updates on applications support, key metrics, issues, and risks.
Provide analyses, feedback and recommendations regarding assay and equipment performance.
Investigate non-conformances through RCA and DMAIC, perform/recommend corrective and preventive actions.
Identify applications that are error-prone and research innovative approaches for practical prevention.
Liaise with Quality Assurance, Process Engineering, Automation, and Laboratory Information Management System (LIMS) departments as technical applications expert.