Head of Customer Support
2 days ago
We are currently seeking a highly motivated, customer focused individual to lead our global Customer Support Team. The ideal candidate will have a strong background and a proven track record in developing and scaling Customer Support teams in the SaaS industry in a follow-the-sun model. The candidate will have experience in second line leadership, and international support coverage for a high growth technology company.
As a global Customer Support Team, Sprout Social offers 24x7 support coverage for our customers via Chat, Email, Phone and Social. Our Customer Support Team is made up of Customer Advocates (Level 1), Support Engineers (Level 2). We have Customer Advocates across 5 different cities (Chicago, Seattle, San Francisco, Manila and Dublin) and our mission is to create memorable and unparalleled experiences for our customers though every interaction that they have with Sprout Support.