Product Support Associate
1 week ago
Position Description: NowPow is seeking a Product Support Associate to join the Implementation team. The Product Support Associate will be responsible for ensuring our users have an excellent support experience while using our technology. Activities include assisting in new customer onboarding, managing incoming user support tickets and requests, troubleshooting existing user concerns, and communicating resolutions to all parties. The ideal candidate will have a background in software support and/or customer service. They will be responsible for troubleshooting questions and issues as they arise from our users, delegating tasks to the appropriate NowPow staff, and communicating updates and resolution with customers. The associate must have outstanding communication skills, enjoy problem-solving, and excel at maintaining composure and professionalism at all times.