Business Analyst (Integrations)
Echo Global Logistics
19 hours ago
Develops deep expertise of Echo’s internal and client-facing technology product lines documents complex software functionality.
Understands Echo’s business processes and goals across different domains and transportation modes.
Participates in product discovery phase by helping Product Manager to facilitate requirements gathering/refinement sessions with end-users, subject-matter experts, Echo executives.
Assists Product Delivery Managers by documenting business requirements, functional product specifications, as-is and to-be business processes and for our internal and/or external facing technology products.
Takes on the Product Owner role to work with an Agile software development team to lead them to building the right solution; participates in all SCRUM rituals pertaining the Agile methodology.
Participates in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release.
Helps Echo’s application support teams in troubleshooting production issues and escalating issues to the appropriate Agile delivery team as needed; manages end-user expectations appropriately.
Performs analytical studies, research and side projects, as required.