14 minutes ago
Assist Specialists and clients with a variety of questions and concerns over a variety of communication channels (Zendesk, phone, social media, etc.).
Investigate and resolve payroll, tech, and policy issues by understanding and navigating a complex and changing landscape of technology platforms.
Support clients with a variety of service requests including order placement, pay discrepancy resolution, and more.
Investigate complex disciplinary situations and terminate Specialists, if necessary.
Act as an HR, Hiring, and Payroll team liaison, working closely with these teams to assess and resolve.
Identify and develop scalable processes in order to advance Shiftgig’s mission to connect millions of workers with millions of shifts.
Educate, coach, and mentor Specialists for success on the Shiftgig platform.
Handle sensitive employment information with care and compliance.