3 days ago
Analyze, diagnose, and resolve software and configuration issues in complex multi-tiered application environments.
Develop and maintain a deep technical knowledge of iManage products.
Effectively collaborate with customer engineers and system integrators to support complex system deployment projects.
Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies.
Develop, document, and publish best practice methods, technical white papers, blogs, and solutions.
Proactively assist customers and internal teams to avoid or reduce problem occurrence.