Chicago startup and tech jobs

32

Customer Support Analyst

Goby Inc
Chicago
3 hours ago
+17
Goby, the leading cloud-based enterprise data platform for Accounts Payable Automation and ESG (Environmental, Social, Governance) Solutions, seeks a quick thinking and creative Support Analyst with 1-3 years of professional experience. This role will provide support to Goby’s customer base by responding to customer questions, comments, and concerns and offering solutions to any problems in a timely manner. The support analyst will also be

Technical Support Engineer

Showpad
Chicago
5 hours ago
+17
As a Technical Support Engineer within the Customer Success team, you are the customer’s hero in time of need! A customer’s advocate internally and a Showpad advocate externally. Your forte is to stand by our customers in their more technical requests and ensure an effortless support experience. You are a contact point between Engineering and the Customer Success team, serving as a gatekeeper to help our engineers stay focused on the right work at the right time.

IT Help Desk Technician

PrintWithMe Inc
Chicago
23 hours ago
Are you proactive, urgent, and detail-oriented? Do you take pride in your excellent communication skills with customers and with colleagues? If you are thinking "yes, that's definitely me", you should definitely apply to our IT Help Desk Technician role. In this important role, you will help thousands of people fulfill their important printing tasks each day. About PrintWithMe PrintWithMe is an innovative technology company that is placing

Sr QA Analyst

Paro
Chicago
1 day ago
+12
Sr QA Analyst Why Paro? Vision: We are creating an alternative employment model for the future of work. By capitalizing on the rise of the freelance/gig economy, we are disrupting the $150bn antiquated accounting industry. Through technology, we bring work directly to the highest quality finance and accounting professionals and provide them with the tools they need to manage and grow their own books of business. At the end of our day, our

Production Support Analyst

NextCapital
Chicago
1 day ago
+11
We're looking for an organized and highly motivated Production Support Analyst to join our team. Our Production Support team manages production issues and collaborates with internal teams to ensure software defects as well as operational tasks are corrected and/or routed to the appropriate team. You will be responsible for triaging tickets, working with partners on outstanding issues, developing reporting and dashboards, and becoming a Subject Matter Expert on the NextCapital line of Products.

Client Services Associate

Sterling Trading Tech
Chicago
1 day ago
+17
Financial Technology Client Services Rapidly growing financial technology firm looking to expand its Client Services team. We provide software and trading technology to financial institutions and professional traders around the world. We're looking for a self-motivated individual with excellent communication skills and a working knowledge of the trading industry. The position offers tremendous upside and opportunity for advancement for the right

Manager of Application Support

TransUnion
Chicago
1 day ago
+14
• In the first 90 days – you will learn out products and customers.  Take over management of current projects and drive them to completion. Manage requests from project teams to install software in new environments. • Use trouble shooting skills to solve software or application issues. • Beyond 90 days – Capture metrics regarding performance and capacity, stability, and value that drives decisions on the roadmap. Providing recommendations for the best user experiences and product enhancements.  Looks for ways to reduce system issues and maximize system availability. • Identify issues and coordinate with the correct groups to help resolve problems.

3rd Shift Global Operations Senior Technician

Overnight Infrastructure Engineer

Entara
Chicago
2 days ago
+14
Wanted: A Midnight Manipulator of Cosmic Conundrums (ALSO KNOWN AS AN OVERNIGHT INFRASTRUCTURE ENGINEER) WHAT YOU’LL BE DOING (Otherwise known as the fine print, the list of job tasks and responsibilities.) Overnight Infrastructure Engineers are primarily responsible for taking the lead on providing support to Entara’s clients calling in with IT infrastructure support issues, as well as addressing issues generated by our monitoring systems.

Online Support Agent (Nights and Weekends)

Vivid Seats
Chicago
2 days ago
+16
Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

Online Support Agent

Vivid Seats
Chicago
2 days ago
+16
Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

IT Security / Support Specialist

Productive Edge
Chicago
2 days ago
+20
Create, change, and delete user accounts per request. Assist with administration of software tools like TeamCity, Jira, Confluence, Cloud Services. Purchase and manage all software licensing, laptops, and computer accessories. Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when necessary. Develop and maintain installation and configuration procedures, specifically laptop images. Troubleshoot and resolve hardware, connection, printer and software issues. Configure software and hardware for secure operation, including installation of security software. Research and recommend software and hardware solutions. Maintain office VOIP system performing upgrades along with adding/removing extensions. Other administrative and operational tasks that are assigned. Software updates, and other configurations as required. Perform and maintain all evidence gathering related to ongoing compliance for SOCII certification. Primary point of contact for auditors during SOCII compliance evaluation done annually. Assist with administration of AWS, Azure, Rackspace, and Google Cloud Platform accounts in addition to networks/servers built in those environments.

IT Support Specialist

Vivid Seats
Chicago
3 days ago
+16
As an IT Support Specialist you will be responsible for deploying, maintaining and troubleshooting all client-computing and A/V equipment within the environment. You will effectively balance the resolution of support tickets with large scale team projects and rollouts. Excellent customer service, communication, attention to detail, and troubleshooting skills are essential to being successful in this position.

Technical Account Manager

Signal
Chicago
4 days ago
+21
Our Customer Success team at Signal is growing! We’re looking for an Technical Account Manager who is creative, thorough and sharp as a tack to help our customers get the most out of our identity solution and tag management products. Our Technical Account Managers are our platform experts. They’ll be guiding our clients and end users through advanced implementations for data collection and identity management in our platform. We’re in search of a

Technical Writer - Contract Position

Signal
Chicago
4 days ago
+21
Sitting side-by-side with our engineers to build process flow diagrams, systems diagrams and building a Wiki of shared knowledge. Building training material to help onboard new developers and provide existing developers runbooks and process docs to aide in supporting the system. Be willing to do pretty much anything to make things happen and still have the presence of mind to have fun along the way. You’ll be talking to our product, sales and marketing teams to create specific product instructions.

Technical Support Specialist

SMS Assist
West Suburbs
5 days ago
+18
• Duties include problem definition, research and resolution of situations of Levels 1&2 complexity. • Coordinates local support activities with the tech support manager in Chicago office. • Responsible for managing and updating pending user’s requests using help-desk tracking system. • Majority of requests should be first-call-resolutions at the Naperville office. • Escalate issues based on complexity and priority. • Performs administrative tasks involved with creation, deletion and changes in user’s network accounts. • Can assist with remote support of the Chicago office when needed. • Provides feedback to the team leader on key issues that affect IT services availability. • Advises users on system outages. • Possibility of after-hours support/on-call. • Assists network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers.

Technical Trainer I-Membership

Community Brands
Chicago
5 days ago
+16
The role of a Technical Trainer is to understand and provide instruction on three multiple Association Management Software (AMS) platforms: Nimble AMS, NetForum Enterprise, and Aptify. The trainer will engage in introductory technical training for clients in both the implementation and existing client phases of the product lifecycle. This individual will also maintain existing Technical Training introductory level courses: End User and Administrator, and will create new courses where appropriate.

Service Desk Analyst

West Monroe Partners
Chicago
5 days ago
+20
West Monroe Partners is currently seeking a Service Desk Analyst to work within our Performance Services group. This position will be responsible for managing and answering support calls for West Monroe Partners’ outsourcing clients. This position’s primary responsibility will be the first point of contact for West Monroe Partners’ clients IT questions and issues. The role will also serve as an internal escalation point for help desk technicians requiring more advanced support. The Service Desk Analyst is expected to be able to assist with desktop, mobile, and application troubleshooting including but not limited to Windows 7, Active Directory, Microsoft Office, Microsoft Outlook/Exchange, Citrix, VoIP telephony, and other business applications.

Technical Support Analyst (3+ years' Experien…

HAVI
West Suburbs
5 days ago
+18
Provide first contact resolution of technical support issues within the expected service level agreement for MACs and PCs. Support mobile technology and devices (iOS and Android). Knowledge of Microsoft O365 suite. Use/audit team standard operating procedures to resolve incidents and service requests. Log tickets into Service-Now tool, tracking incidents and service requests impacting all users. Provide on-call support for approximately one week/month (5-9pm CT). Deliver solutions to effect gains in efficiency for IT objectives. Identify opportunities to reduce costs of technology and/or increase productivity. Validate all technology assets comply with the IT policy for security and legal/illegal software. Protect Company and User data. Manage tickets/relationship with 3rd party service providers. Notify IT Risk Manager of any concerns involving risks to the company through technology. Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Technical Support Team Leader

Morningstar
Chicago
5 days ago
+16
Morningstar offers real-time data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Technical Support Team Leader will work as part of our dynamic global support team supporting the Market Data business. 

Client Support Manager

BenchPrep
Chicago
6 days ago
+21
Role Description: As the Client Support Manager at BenchPrep you will be accountable for providing a phenomenal support experience to our enterprise clients.  This includes leading, supervising and mentoring our Client Support Specialists that are working with clients and product related issues – whether it's answering questions, troubleshooting issues or escalating customer alerts.  Additionally, you'll manage (and improve) the tools, processes

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