Chicago Tech Jobs and Startup Jobs

41

IT Support Engineer

Fetch Rewards
Chicago
4 days ago
+29
An IT Support Engineer at Fetch Rewards is a point of contact for all Fetch employees seeking technical assistance for internal software and hardware issues.  This role will be responsible for everything and anything from procurement to maintenance to documenting of our team’s technical assets.

Operations Lead

PrintWithMe Inc
Chicago
4 days ago
+14
→ You will be one of our lead people responsible for troubleshooting devices (technical savviness is required). → You will work with contract partners across the country to resolve issues in a timely manner. → You will research and handle one-off operations projects as needed.

Managed Services Specialist (WOTC, ALICE, and Pay-…

Toast
Chicago
5 days ago
+53
Our Technical Support Specialists are responsible for working directly with our customers to administer our WOTC, ALICE, and Pay-Go-Workers Comp add-on services. In this role, you will need to be highly detail-oriented and customer service focused in order to execute on behalf of restaurant clients, from product implementation to ongoing maintenance and support. 

Technical Application Support Specialist

TransUnion
Chicago
5 days ago
+39
Perform initial tier 1 troubleshooting techniques to resolve and escalate incidents. Work with internal business units and vendors to perform root cause analysis for high impacting incidents. Creating and maintaining processes and procedures used to reduced mean time to resolution . Drive innovations on their team always looking for performance improvement. In this critical role, you will maintain operational readiness by working with the right facilities, hardware, and software vendors to ensure timely incident resolution.

Ab Initio Application Support Specialist

Application Support Specialist

CardX
Chicago
5 days ago
+25
The Application Support Specialist will work closely with CardX clients to resolve technical issues and assist with implementation success. In addition, the Application Support Specialist will collaborate with the CardX Technology and Operations teams on matters of quality assurance (QA) and documentation to meet client needs.  This position will require a passion for problem recognition, research, professional follow-up communication, and resolution. One with consistent attention to detail, a strong work ethic, outstanding communication skills, commitment to excellence in product delivery, and the desire to thrive within a fast-paced, rapidly-growing company would excel in this role.

Compliance Manager - Complaints

OppLoans
Chicago
5 days ago
+55
We are looking for an experienced and energetic Compliance Manager- Regulatory Complaints and Analytics to join OppLoans’ expanding and dynamic Compliance Department. You will report directly to the Vice President of Compliance Oversight. 

IT Desktop Administrator

Centro
Chicago
5 days ago
+43
The IT Desktop Administrator is a technological Swiss army knife who has a passion not only for creating the perfect golden image and deploying it effortlessly, but also a passion for helping others with even the smallest tech questions. They are regularly called a hero for saving someone’s day or a teacher for helping a teammate with a difficult ticket. When the IT Desktop Admin isn’t tweaking SCCM or helping with the more difficult help desk items, they are collaborating with the rest of the IT team on core projects or tapping into their endless quest for knowledge by researching new technologies that will benefit the entire company. The IT Desktop Admin may not know the answer to everything, but they never give “I don’t know” for an answer.

Benefits Support Specialist I

Paylocity
Northwest Suburbs
6 days ago
+50
The Benefit Support Specialist will act as the primary point of contact for an assigned base of Benefits clients, serving as their dedicated resource for benefit product support. Timely and efficient response to client support needs in a manner that consistently provides outstanding service is expected.

Application Support Specialist

Mastery Logistics Systems
Chicago
1 week ago
+18
Work collaboratively with customers as they transition from project implementation and go-live to active customers. Represent the Mastery brand & values during all client interactions . Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry. Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction. Identify, communicate and escalate critical issues to appropriate internal and external parties. Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions. Troubleshoot software issues and collaborate with software development for remediation. Perform after-hours support as necessary for Mastery customers.

Manager, IT Support

GoHealth
Chicago
1 week ago
+39
GoHealth is seeking a Manager of IT Support to oversee the team and efforts of well-functioning technical environment and the in-house technical hardware, software and system support. Members of this team work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows/Mac/Linux software. This is a brand new role reporting into the Director of IT Operations! You will come in with a proactive and eager mind to help drive the actions of rapidly responding to technical issues impacting end users and key business operations. GoHealth has 4 locations (2 in Chicago) and you will be responsible for the oversight of IT Support employees and technical support amongst our overall geographical footprint. Building and maintaining relationships cross-functionally will be important to you and at all levels with the organization.

Customer Success Engineer

Hologram, Inc.
Chicago
1 week ago
+24
About Hologram   We help connect anything to the internet. Whether that’s with a Hologram SIM card and our cellular network or with our Nova modem and our cloud toolkit. We’re leading ubiquitous connectivity, security, and flexibility in IoT with our software-defined network. We’re backed by Drive Capital and Bullpen Capital — and are continuing to grow and expand. What is this role? As a Customer Success Engineer, you will be responsible for

IT Support Specialist

M1 Finance
Chicago
1 week ago
+28
We're looking for an IT Support Specialist to collaborate with our engineering team to build processes, procedures, and quality metrics for our technical support function. The right person will be excited by getting their hands dirty with the day-to-day needs of the help desk, support, and technical support functions, as well as enjoy the autonomy and management of building the function from the ground up. As the only person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees, troubleshooting SLAs, ticketing, and M1’s overall ability to support it’s employees from an IT, hardware, and and technical support perspective. Everybody who joins our team is given space to lead and demonstrate their own expertise, so we would ask that you also embody the same self-motivated and growth-minded entrepreneurial spirit. If you’re the kind of IT specialist who enjoys improving the day-to-day quality of life for your coworkers, problem solving complex issues, and providing timely, friendly hands-on support— then we’d love to talk to you.

Part Time Support Specialist

Chowly Inc.
Chicago
2 weeks ago
+24
We are seeking a technology-oriented problem-solver who naturally goes above and beyond to ensure client satisfaction. The ideal candidate would be and posses strong customer service skills . The Chowly Support Specialist will act as the first line of client support for our valued clients by offering immediate and accurate assistance, tackling technical issues head on, and becoming an integral member of the Chowly family.

Security Support Specialist

OneSpan
Chicago
2 weeks ago
+19
Customer focus on Key Account Management. Become a cyber-security Subject Matter Expert (SME). Investigate and diagnose tickets to obtain customer satisfaction . Document troubleshooting steps and resolution details. Create and submit knowledge articles. Verify resolution with end-users and resolve assigned tickets. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager. Escalate & prioritize unresolved Incidents to 3rd line. Attend troubleshooting calls .

IT User Support

Camelot Illinois
Chicago
2 weeks ago
+43
Deliver a high level of customer service to agreed standards. Work with third party suppliers to resolve user issues and queries. Identify and prioritize customer issues that require remedial action, and escalate as required. Act as an ambassador for IT, and support the onboarding of new users. Support the IT team to deliver systems and processes to ISO27001 and WLA standards. Help improve working practices within the corporate IT environment. Support local and remote Illinois user community and provide ‘follow the sun’ support for the extended global organization.

BI Support Analyst

Camelot Illinois
Chicago
2 weeks ago
+43
The BI Support Analyst is responsible for providing 1st line support for users of our Business Systems. The role will work in a collaborative team environment and be responsible for addressing clients’ BI issues and providing advice and training on BI systems. Success in the role will see you as becoming the technical expert in the solution ensuring that business users from Camelot, the state of Illinois, and our vendors get the maximum value out of our systems. You will quickly address any minor issues and be the conduit for escalation and coordination of fixes to the systems.

IT Admin

3Cloud
West Suburbs
2 weeks ago
+25
IT Administrator 3Cloud is a technology services firm helping clients transform their business through the power of the cloud. We leverage the power of Microsoft Azure to help clients speed up innovation, operate more efficiently and be more responsive to their customer’s needs. As a Microsoft partner we specialize in Azure Migration, Cloud-Scale Custom Application Development, Internet of Things, Analytics and DevOps achieved through Azure

Senior Technology Support Analyst

OneMain Financial
Chicago
2 weeks ago
+20
As a member of the EUC Engineering team, the candidate will assist in managing an installed base of OSX systems using JAMF, provide local support as needed, configure new or replacement devices and assist in the managing of the Citrix End Point Management environment.

Tier I Support

Dealer eProcess
Chicago
3 weeks ago
+25
The candidate will have an immediate impact to influence and learn while using their energetic, easy-going personality to work within a team environment. The entry level Web Developer role will require and utilize knowledge over a broad skill set to meet and exceed the daily challenges. Including completing daily tickets and tasks, following up with internal and external personnel on current tickets and expanding knowledge within the industry.

Support Engineer

iManage
Chicago
3 weeks ago
+44
Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments. Developing and maintaining a deep technical knowledge of our iManage product suite. Effectively collaborating with customer engineers and system integrators to support complex system deployment projects. Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies. Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions. Proactively assisting customers and internal teams to avoid or reduce problem occurrence.

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