IT Support Specialist
1 week ago
We're looking for an IT Support Specialist to collaborate with our engineering team to build processes, procedures, and quality metrics for our technical support function. The right person will be excited by getting their hands dirty with the day-to-day needs of the help desk, support, and technical support functions, as well as enjoy the autonomy and management of building the function from the ground up. As the only person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees, troubleshooting SLAs, ticketing, and M1’s overall ability to support it’s employees from an IT, hardware, and and technical support perspective. Everybody who joins our team is given space to lead and demonstrate their own expertise, so we would ask that you also embody the same self-motivated and growth-minded entrepreneurial spirit. If you’re the kind of IT specialist who enjoys improving the day-to-day quality of life for your coworkers, problem solving complex issues, and providing timely, friendly hands-on support— then we’d love to talk to you.