Chicago Tech Jobs and Startup Jobs

36

IT Helpdesk Technician

Vail Systems, Inc.
Chicago
3 hours ago
+27
On any given day you will be configuring new Microsoft Windows and Apple Mac computers for users. Helping end users with various issues that may arise with their computers. Performing upgrades to hardware and software. Troubleshooting software and hardware issues as well various other tasks related to the computing infrastructure, again in both user and server environments.

Tech Support Analyst

The Marketing Store
Chicago
12 hours ago
+28
Provide first contact resolution of technical support issues within the expected service level agreement for MACs and PCs. Support mobile technology and devices (iOS and Android). Knowledge of Microsoft O365 suite. Use/audit team standard operating procedures to resolve incidents and service requests. Log tickets into Service-Now tool, tracking incidents and service requests impacting all users. Deliver solutions to effect gains in efficiency for IT objectives. Identify opportunities to reduce costs of technology and/or increase productivity. Validate all technology assets comply with the IT policy for security and legal/illegal software. Protect Company and User data. Manage tickets/relationship with 3rd party service providers. Notify IT Risk Manager of any concerns involving risks to the company through technology. Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Support Operations Specialist

Cisco Meraki
Chicago
12 hours ago
+20
Effectively communicate with third parties such as partners and customers regarding both technical and non-technical issues and customer service inquiries, both orally and in writing. Educate and assist customers and partners with (but not limited to): licensing, orders, processes, policies, and other admin-only tasks. Own each customer case from initial creation to resolution. Work with the leadership team to improve processes. Work with the Support, Product, Sales and Operations teams on customer escalations. Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles while staying up to date on new Meraki features. Diagnose and troubleshoot basic wireless, and other various network-related issues reported by Cisco Meraki customers and partners. Work daily towards established professional development goals.

Client Support Engineer Line 2

Ensono
West Suburbs
1 day ago
+38
Respond to client issues received by telephone, voice mail, e-mail and via the customer portal. Manage and complete scheduled tasks on time. Ensure effective client communications take place. Ensure the effective assignment and escalation of incidents to senior engineers where appropriate. Advise the Team Lead and/or Shift Manager of emerging issues. Adherence to ITIL processes. Contribute documentation to the shared knowledge base. Ensure all changes are documented through the change management process.

Service Desk Specialist-2

Service Desk Associate I

Grubhub
Chicago
1 day ago
+31
The Service Desk Associate I is the key position that gets new employees up and running, as well as, keeping the existing Grubhub population technically productive. This role will need to be able to communicate with all position levels. The Service Desk Associate I position will report to the Manager of the Service Desk.

Techical Support Analyst

TransUnion
Chicago
6 days ago
+14
Provide analysis and insights on data content for several areas across TransUnion.  Support complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems.    Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues ·     Lead customer onboarding support initiatives ·  

IT Support Technician

PHMG
Chicago
6 days ago
+25
IT Support Technician Chicago, IL Hours: 11:45am to 8:15pm Ranked #21 in 2018 Chicago Tribune Top Workplaces Ranked #10 in Glassdoor Top Work Culture and Leadership 2018 winner of National ‘Best and Brightest Companies to Work For’ PHMG is the world’s leading audio branding agency, working with 32,000 clients in 39 countries across the globe – including the likes of Audi, Adidas, Coca-Cola and Samsung. We are expanding across North America

Part Time Support Specialist

Chowly Inc.
Chicago
6 days ago
+17
What We Need: We are seeking a technology-oriented problem-solver who naturally goes above and beyond to ensure client satisfaction. The ideal candidate would be and posses strong customer service skills . The Chowly Support Specialist will act as the first line of client support for our valued clients by offering immediate and accurate assistance, tackling technical issues head on, and becoming an integral member of the Chowly family. Who You

Helpdesk Technician

Tempus
Chicago
1 week ago
+18
Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following: Addressing and mitigating technology related issues for employees, i.e. desktop support. Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking. User account administration including on and off-boarding of employees. Evaluating and testing new technologies. Working with software and hardware vendors. Supporting and reporting to the IT Operations Manager with a number of business critical initiatives. Supporting executives with IT related issues. Maintaining AV and conference room technology (TVs, Apple TV, Mac Mini, Crestron, VOIP). Phone and remote support for Tempus clients. Work in Tempus’ ticketing system to communicate, track and remediate actions taken, and create Wikis or How-To guides for employees.

Technical Support Representative

Solutions Advisor

Arrow Payments
Chicago
1 week ago
+15
Solutions Advisor The Solutions Advisor is ultimately responsible for the Discovery and for the implementation process, post-discovery. The purpose of and goal of the Solutions Advisor is to establish credibility, build trust, and create a world-class customer experience through effective communication, organization and execution.     Requirements: 5 years of professional experience, SaaS client success, and/or consulting At least one

Customer Support Technical Lead

Matterport
Chicago
1 week ago
+28
The Customer Success Technical Lead provides leadership and direction that drives the resolution of escalated customer issues. The Technical Lead is the interface between Customer Success and Matterport Development and Product Management. She is responsible for creating, modifying and enforcing the communications and escalation processes between Customer Success and technical collaborators, ensuring that agent questions are answered in a timely way with the least impact to busy development teams. The Customer Success Technical Lead also resolves customer support issues with a modified workload as dictated by the Customer Success Level 2 Manager.

Information Security Manager - HITRUST Lead

Prevail Health
Chicago
1 week ago
Information Security Manager, Compliance Officer, HIPAA/HITRUST Leader Prevail Health, a digital health Tech Company, is looking for an Information Security Manager to take on our HIPAA and HITRUST compliance and other security issues within the company. This will be a true ‘stretch role’, and as such, the right candidate will be extremely smart, self-motivated and ready for a challenge.  For someone who is willing to work hard and learn, this

IT Support Specialist

OppLoans
Chicago
1 week ago
+27
Responsible for IT Support for 500+ systems, with issues coming in via phone, email, remote support, and walk-up. Comfortable with troubleshooting issues and conducting hardware repairs to Macbooks, Windows laptops. SaaS management for all of our services (user account creation, deletion, and modification). Manage various IT tools including Google Apps, JIRA, Slack, Adobe, Microsoft. Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, deep troubleshooting, documentation as well as A/V needs and project management as well as resolving any and all internal IT support requests. Conduct New Hire training, including orientation on company IT platforms and tool familiarity. Familiarity with enterprise networking, basic network troubleshooting and WiFi support. Be a part of a small team, and work independently with minimal supervision; self-motivated self-starter that can initiate ideas, effectively prioritize and execute tasks in a fast paced environment, escalating when necessary.

Overnight Technical Support Representative

Braintree
Chicago
1 week ago
+44
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree’s white-glove service experience. Our Technical Support team provides first-touch support to customers via phone and email. Support teammates, AKA Supportreeps, craft unscripted solutions that are as creative as our merchants’ business ideas, answering questions ranging from “Help! I forgot my password!” to “Help! I need to integrate Braintree into my web store and app and don’t know where to start!” After comprehensive training on Braintree’s products and technical integration methods, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

Oracle BI - Support Manager

McDonald's Technology
Chicago
1 week ago
+26
This is a position for a resource having extensive experience maintaining multiple Oracle technologies like e-Business Suite, Business Intelligence and similar application specifically in the Finance flow areas. The role is expected to be an entry level support management position. Resource is expected to manage the support process and procedures, track progress of various tickets and assist with production support activities across all support activities. As a support manager you will be expected to attend meetings with the service provider and also conduct status meeting with end users. You must be able to communicate effectively with business. You must be able to work effectively and efficiently with various teams (internal and external).

Network Operations SDM

Network Support Engineer

Cisco Meraki
Chicago
1 week ago
+20
As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our

MANAGER, IT OPERATIONS SUPPORT

Ulta Beauty
West Suburbs
1 week ago
+32
The Manager, IT Operations Support manages the daily operations of a designated staff of IT professionals who monitor the performance and availability of the company’s applications, services and network. This position is responsible for system monitoring, change management, production support as well as establishing operational policies. This position produces high quality service measured by low costs, high customer satisfaction, high rate of resolution on first contact, low aged ticket ratio and fast response to incidents. 

IT ASSOCIATE ENGINEER, EUS A/V SUPPORT

Full Time Support Specialist

Chowly Inc.
Chicago
1 week ago
+17
  Do you love to go above and beyond to ensure client satisfaction? Do you have a desire to help others and solve problems? We're looking for a like minded individual who is interested in joining our support team! As a rapidly growing Chicago startup, we are looking to expand our Support Team. At this time, we are looking for a skilled problem solver and an enthusiastic individual who can listen to our clients’ issues and offer a unique and

Technical Support Manager

ActiveCampaign
Chicago
1 week ago
+48
We’re looking for a talent people manager who has experience working with client-facing teams as well as Product and Engineering teams to ensure customer escalations are handled optimally. This role manages a team of technical support specialists who enable customers and internal teams with a focus on technical and product acumen and judgement. This role works across leadership and stakeholders to ensure customer issues are resolved in a timely and customer-first way and providing excellent coaching and mentoring to the Technical Support team.

Service Desk Engineer, Kapow

Kapow | Cvent
Chicago
1 week ago
+25
As an service desk engineer, this is a great mid level position. You will be working with junior and senior engineers to resolve tickets related to all of our internal employees globally. You will play a role in troubleshooting, resolving, and researching complex issues as they arise. You will have a hands-on role with expectations to contribute both technically and culturally. You will also be expected to participate in IT projects related to enterprise applications, networking, and security teams.

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