Chicago Tech Jobs and Startup Jobs

45

Support Help Desk

Dealer eProcess
Chicago
2 days ago
+25
Must be self-motivated, possess a strong work ethic, willingness to learn, as well as the ability to multi-task and prioritize in a fast-paced environment. Must have outstanding written and verbal communication skills. Must be detail oriented, organized, and resourceful. Must have a sense of urgency .

Support Engineer - Level 1

Kenna Security
Chicago
2 days ago
+32
We’re looking for an energetic and driven Support Engineer who will be responsible for answering customer questions about Kenna platform and troubleshooting more complex technical and data issues. You'll be a part of a growing and experienced engineering team. You will work closely with others to learn the Kenna app and how to investigate and troubleshoot interesting technical questions and issues.

Customer Support Representative

Monument Labs
Chicago
2 days ago
Let’s face it – we all have a photo mess! With photos and videos spread out across cell phones, hard drives, SD cards, and computers, it’s difficult to stay organized and backed up. Here at Monument, we’re solving this problem by creating a smart photo management platform that automatically centralizes content from iOS, Android, and Desktop devices. It’s our mission to help reduce the amount of time people spend organizing their content and to

Support Specialist

OneSpan
Chicago
3 days ago
+19
Investigate and diagnose tickets to obtain resolution as quickly as possible. Document troubleshooting steps and resolution details. Become a Subject Matter Expert (SME). Create and submit knowledge articles. Provide specialized investigation and diagnosis of all tickets. Verify resolution with end-users and resolve assigned tickets. Escalate Major Incidents to the Incident Manager. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager. Escalate & prioritize unresolved Incidents to 3rd line. Customer focus on Key Account Management.

Security Support Analyst

OneSpan
Chicago
3 days ago
+19
Receive, document and resolve customer issues both internally and externally. Reproduce customer issues in our testing lab & identifies the issues. Establish liaison between Customers and R&D to ensure satisfactory resolution of product defects and issues. Provide answers, explanations and resolutions to customers. Provide remote technical assistance in software setup, installation, integration & troubleshooting. Develop technical documentation, writes FAQs, and maintains a knowledge database. Provide user with training and assistance on secure use of our applications and systems. Ensure protection of customer systems and information at all times.

Customer Service Associate

Stridekick
Chicago
3 days ago
Come join the MoveSpring / Stridekick Team! We are looking for a friendly, energetic team player to join our team as a customer support associate. This is a good opportunity for someone looking to join a digital startup and learn many new soft and hard skills. There is also ample opportunity for growth into business and technical roles with our support along the way. Who we are We are a team focused on building products and experiences that

Product Support Specialist I

Vail Systems, Inc.
Chicago
4 days ago
+27
Vail Systems is seeking a Product Support Specialist "I" for our RACC Client Services department. We are seeking a motivated and team-oriented person to handle day-to-day assignments within Vail's new Product Development Division. We'd like to know if you think you could be part of this team. You can if you:

Resolutions Team Manager

Avant
Chicago
4 days ago
+32
As the Resolutions Team Manager, you will lead a team which oversees the investigation, processing, and response to escalated customer inquiries from our contact center interactions for loan and card products. Coverage areas include refund requests, payoff inquiries, and SCRA relief, Payoff Quote Letters, Identify Theft Claims, and Opt out Consent Requests to name a few areas. You will work closely with various business units including Operations Strategy, Legal, Compliance, and technology teams. You will ensure that accounts are handled properly while maintaining an elevated sensitivity to regulatory risk and adhering to relevant rules.

Senior Product Support Analyst

Amount
Chicago
5 days ago
As a Product Support Senior Analyst, you embody the idea that we want our clients to succeed.  You will be the client facing level 1 support managing change requests, investigating problems and answering general questions for our clients.  You will be primarily working with our clients to ensure new requirements are clear, creating specs for our product / engineering teams and keeping our customer success managers and our clients up to speed as these changes go through our change management process.  The wide exposure of this role offers opportunities to interact and grow within all levels of the organization. 

Senior IT Support Analyst

Tempus
Chicago
5 days ago
+18
Reporting the IT Helpdesk Manager as a technical subject matter expert within the Helpdesk Team. Identify opportunities and initiatives to improve internal process and IT Services. Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following: Using a ticketing system to prioritize incidents and requests through ITSM. Administering Systems in the end-user technology space. Access, maintenance etc. Evaluating and testing new technologies. Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking and vendor management. Reporting to the IT Helpdesk Manager with a number of business critical initiatives and projects. Maintaining AV and conference room technology (Google Meet, Displays, Apple TV, Mac Mini, Crestron, VOIP). Phone and Remote support for Tempus clients. Create and maintain Knowledge Articles and Wikis.

Technical Support Specialist

Outcome Health
Chicago
5 days ago
+15
About Outcome Health We Are: A healthcare innovation company Our Strategy: Reinventing in the point of care Our Purpose:  Facilitating a better personal Outcome Whether it’s supporting the diagnosis of a family member or as patients ourselves, we all have connections to healthcare. That’s why all of us at Outcome Health are committed to transforming the point of care experience, both for our loved ones and for ourselves. We are looking for

Customer Technical Support Advisor

dscout
Chicago
5 days ago
+36
We are hiring for a Technical Support Advisor to join our growing Customer Success team. As the first Support Advisor for the team, you will own our tech support contact volume by leveraging your drive and creative technical problem-solving skills, as well as partner with our Support Lead to contribute to and enhance our level of service and commitment to our customers. While your typical day will involve responding to both client and scout support requests, additional tasks will include things like working with the Support Lead to improve current Support processes, providing feedback and insight to Product team members from your unique customer-facing perspective, and assisting with the management and creation of public-facing support documentation.

Support Engineer

Sertifi
Chicago
5 days ago
+15
Sertifi offers the fastest and most secure way to close business, from eSignatures to online payment capture. Thousands of companies around the world trust Sertifi is looking for a talented Support Engineer to join our Development team. This role works closely between our Development, Customer Success, Product, and Quality Assurance teams to provide support for our web application product. Our ideal candidate is excited to investigate customer

IT Support Analyst - Contractor

Camelot Illinois
Chicago
1 week ago
+29
Within Camelot Illinois, the IT Support Analyst will be a pragmatic individual with strong communication and relationship building skills. This person will manage the process to restore normal service operation as quickly as possible to minimize impact to business operations. A key aspect of this role is the management and interaction with our mission-critical vendors.

Senior Cyber Threat Analyst

Paylocity
Northwest Suburbs
1 week ago
+31
The Sr. Cyber Threat Analyst is responsible for understanding and providing appropriate surveillance for the critical cyber threats to Paylocity’s Information Systems. The Cyber Threat Analyst will leverage Network Monitoring, Logging and Security Incident Event Management (SIEM) systems to produce alerts, audit data and reporting to detect suspicious activity and will analyze the threat data to help the Information Security team to determine what response is appropriate.  This position will lead in Incident Responses to analyze and perform forensics analysis to help determine the root cause and recommend corrective measures.

Lead Support

Major Incident Lead

Client Support Specialist

ALIS by Medtelligent
Chicago
1 week ago
Company Description Operating in one of the fastest growing markets - senior living - Medtelligent builds, delivers, and supports the leading integrated software solution for assisted living communities: "ALIS" (pronounced “Alice” and stands for Assisted Living Intelligent Solutions ). Because we work in an industry based on caring for people it is important that you truly enjoying caring for and anticipating the needs of others. Mission: Our

Technical Account Analyst

Evive
Chicago
1 week ago
+23
The Technical Account Analyst works in a team that develops, maintains, and supports automation applications servicing the healthcare and benefits programs. The Technical Account Analyst’s focus is on defining, analyzing, and documenting requirements for new client implementations and ongoing projects through the life of the account. They will collaborate with clients and vendors to transform business goals into a workable solution, and translate the gathered requirements into clear user stories that explain the goals of the story/feature(s) to the development team. They will manage requirements at the project level to help fulfill business needs.

Applications Support Analyst

Centro
Chicago
1 week ago
+43
This role will support the operations and development of Basis, Centro’s end-to-end digital advertising platform, as well as future strategic initiatives. As an individual contributor, this role will support our internal and external customers and provide internal feedback to improve our products. An Application Support Specialist is passionate about delivering “Raving Fan” service and ensuring the successful use of our software.

APPLICATIONS SUPPORT ANALYST

Technical Support Specialist

Relativity
Chicago
1 week ago
+21
On a daily basis, the Application Analyst creates, resolves, and maintains tickets, while working with Application Specialists to resolve issues and escalate tickets to other teams, as necessary. It is critical that the Application Analyst maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. This role will inform management of critical issues regarding personnel, performance, client perception, and project statuses, and work closely with colleagues to ensure consistent, high quality service.

Technical Support Specialist

Desktop Support Technician, Zoro Tools

Zoro
Northwest Suburbs
1 week ago
+58
Title: Desktop Support Technician – End User Support Team Reports to: Sr. Mgr, End User Computing Location: Buffalo Grove, IL   Company Summary: In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 300+ working out of a 60,000+ square foot building, offering more than 2,300,000 unique products.   Primary Function: The Desktop Support

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