Senior IT Support Analyst
5 days ago
Reporting the IT Helpdesk Manager as a technical subject matter expert within the Helpdesk Team.
Identify opportunities and initiatives to improve internal process and IT Services.
Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
Using a ticketing system to prioritize incidents and requests through ITSM.
Administering Systems in the end-user technology space. Access, maintenance etc.
Evaluating and testing new technologies.
Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking and vendor management.
Reporting to the IT Helpdesk Manager with a number of business critical initiatives and projects.
Maintaining AV and conference room technology (Google Meet, Displays, Apple TV, Mac Mini, Crestron, VOIP).
Phone and Remote support for Tempus clients.
Create and maintain Knowledge Articles and Wikis.