Support Operations Specialist
Effectively communicate with third parties such as partners and customers regarding both technical and non-technical issues and customer service inquiries, both orally and in writing.
Educate and assist customers and partners with (but not limited to): licensing, orders, processes, policies, and other admin-only tasks.
Own each customer case from initial creation to resolution.
Work with the leadership team to improve processes.
Work with the Support, Product, Sales and Operations teams on customer escalations.
Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles while staying up to date on new Meraki features.
Diagnose and troubleshoot basic wireless, and other various network-related issues reported by Cisco Meraki customers and partners.
Work daily towards established professional development goals.