Chicago Tech Jobs and Startup Jobs

40

MANAGER, IT OPERATIONS SUPPORT

Ulta Beauty
West Suburbs
13 hours ago
+32
The Manager, IT Operations Support manages the daily operations of a designated staff of IT professionals who monitor the performance and availability of the company’s applications, services and network. This position is responsible for system monitoring, change management, production support as well as establishing operational policies. This position produces high quality service measured by low costs, high customer satisfaction, high rate of resolution on first contact, low aged ticket ratio and fast response to incidents. 

IT ASSOCIATE ENGINEER, EUS A/V SUPPORT

Full Time Support Specialist

Chowly Inc.
Chicago
13 hours ago
+17
  Do you love to go above and beyond to ensure client satisfaction? Do you have a desire to help others and solve problems? We're looking for a like minded individual who is interested in joining our support team! As a rapidly growing Chicago startup, we are looking to expand our Support Team. At this time, we are looking for a skilled problem solver and an enthusiastic individual who can listen to our clients’ issues and offer a unique and

Technical Support Manager

ActiveCampaign
Chicago
15 hours ago
+48
We’re looking for a talent people manager who has experience working with client-facing teams as well as Product and Engineering teams to ensure customer escalations are handled optimally. This role manages a team of technical support specialists who enable customers and internal teams with a focus on technical and product acumen and judgement. This role works across leadership and stakeholders to ensure customer issues are resolved in a timely and customer-first way and providing excellent coaching and mentoring to the Technical Support team.

Service Desk Engineer, Kapow

Kapow | Cvent
Chicago
1 day ago
+25
As an service desk engineer, this is a great mid level position. You will be working with junior and senior engineers to resolve tickets related to all of our internal employees globally. You will play a role in troubleshooting, resolving, and researching complex issues as they arise. You will have a hands-on role with expectations to contribute both technically and culturally. You will also be expected to participate in IT projects related to enterprise applications, networking, and security teams.

Technical Account Manager (TAM)

Itiviti
Chicago
1 day ago
Role Overview As a Technical Account Manager (TAM), you will be part of the Customer Operations team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems. Working closely with our engineers and product managers, you will help solve complex problems for our global customer base. This involves technical troubleshooting and functional requirements gathering. It requires an understanding of IT

IT Support Coordinator

Solstice
Chicago
3 days ago
+45
Solstice is hiring an IT Support Coordinator to keep up with our growing team. The ideal candidate for this role will be a recent college graduate with a background in IT and a desire for continuous learning and passion for innovation. This individual will work with the support team and report directly to the IT Manager, and will support over 400 employees globally. This is a contract-to-hire opportunity.

Technical Support Representative

Tempus
Chicago
3 days ago
+18
Field inbound technical questions via phone and e-mail ticketing system from providers & care teams. Assist with provisioning of access to our products and systems for customers (both Tempus and third-party-- think Okta, AWS & Aspera). Delight customers by responding quickly and professionally to their requests. Conduct calls, webinars and screen-shares with customers of how to navigate our tools. Support our partners’ informatics departments with transfers of large quantities of data via preferred FTP. Create how-to’s and wiki’s for Tech Support processes for quick reference. Analyze common customer requests and trends to work smarter. Document all communication and maintain appropriate records and maintain a database of client information.

Helpdesk Technician

Client Software Support Specialist

Smokeball
Chicago
3 days ago
+28
We are seeking a client-oriented problem-solver who’s excited to learn a new product and become an integral member of the Smokeball family. This Software Support Specialist will act as the first line of software support for our valued Smokeball clients by communicating with them regularly, troubleshooting their software problems, and approaching all client needs with a sense of urgency. 

Desktop Support Specialist

SDI Presence
Chicago
3 days ago
+43
The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop Support Specialist will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users.

IT Helpdesk Technician

Vail Systems, Inc.
Chicago
3 days ago
+27
On any given day you will be configuring new Microsoft Windows and Apple Mac computers for users. Helping end users with various issues that may arise with their computers. Performing upgrades to hardware and software. Troubleshooting software and hardware issues as well various other tasks related to the computing infrastructure, again in both user and server environments.

Technical Support Technician

Walgreens
North Suburbs
4 days ago
+14
Responsible for troubleshooting and/or repair of software and/or hardware on or related to desktop pc’s, and/or printers, pc hardware systems and RF devices. May include performing installation and upgrades. Troubleshooting and repairs may be accomplished remotely and/or via telephone.

Tech Support Analyst

The Marketing Store
Chicago
4 days ago
+23
Provide first contact resolution of technical support issues within the expected service level agreement for MACs and PCs. Support mobile technology and devices (iOS and Android). Knowledge of Microsoft O365 suite. Use/audit team standard operating procedures to resolve incidents and service requests. Log tickets into Service-Now tool, tracking incidents and service requests impacting all users. Deliver solutions to effect gains in efficiency for IT objectives. Identify opportunities to reduce costs of technology and/or increase productivity. Validate all technology assets comply with the IT policy for security and legal/illegal software. Protect Company and User data. Manage tickets/relationship with 3rd party service providers. Notify IT Risk Manager of any concerns involving risks to the company through technology. Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Service Desk Analyst II

Relativity
Chicago
4 days ago
+21
The Service Desk Analyst II is the first point of contact for Relativity employees contacting the IT Service Desk. This individual will provide level 1 support by monitoring input channels and handling the resulting incidents, service requests, and knowledge questions. The Service Desk team works under steady direction of managers and senior team members using established incident/problem management and request fulfillment processes using the ITIL and other frameworks and methodologies.

Application Analyst

Support Analyst

Strata Decision Technology
Chicago
4 days ago
+51
As a Support Analyst, you will have the opportunity to provide strategic technical guidance to both our clients and Strata’s staff.  You will gain a deep understanding on a variety of cutting-edge technologies and acquire a deep understanding of Strata’s software and system architectures.   In addition, you will collaborate with our development, consulting, and quality assurance teams to ensure that the product is aligned with client needs and meets Strata's high quality of standards.

Field Technician (POS/Kiosk)

CityBase
Chicago
4 days ago
+15
This candidate will have a high level of ownership in their work, good computer skills, speaks fluent English, and can handle both basic and precision tools. You need to have a basic understanding of electro mechanical functions and how machines operate. You will need to be able to carry about 25 pounds routinely and lift up to 50 pounds occasionally. You will need to be able to accept shipments of merchandise at your house - product is very small so very little space will be needed to store inventory. A proven technical repair background is preferred.

Assistant Director of Operations

Everywhere Wireless
Chicago
5 days ago
+17
Assistant Director of Operations Company and Culture Everywhere Wireless is the leading independent, privately-operated Internet Service Provider ("ISP") in Chicago. The company competes with Comcast and AT&T to provide Internet access to business and residential customers throughout Chicago and its first ring suburbs. Using the most advanced microwave and fiber-optic technology, EW has disrupted the status quo in the ISP space by providing

Technical Support Manager

Everywhere Wireless
Chicago
5 days ago
+17
Technical Support ManagerCompany and Culture Everywhere Wireless is the leading independent, privately-operated Internet Service Provider ("ISP") in Chicago. The company competes with Comcast and AT&T to provide Internet access to business and residential customers throughout Chicago and its first ring suburbs. Using the most advanced microwave and fiber-optic technology, EW has disrupted the status quo in the ISP space by providing customers

Helpdesk Associate

CityBase
Chicago
1 week ago
+15
We are searching for a subject matter expert to serve as our in-house IT Specialist. As a member of our Information Technology team, you will be at the forefront of expanding our technologies, and processes, that support our end users, and corporate IT strategy. The ideal candidate is a highly motivated self-starter who is able to quickly identify gaps, find solutions, and is continuously looking for ways to enhance our IT capabilities.

Service Desk Analyst

HomeAdvisor
Chicago
1 week ago
+24
Act as a single point of contact for phone calls and emails for IT issues and queries to the Service Desk Receive, log, and manage calls and tickets for the Service Desk. Triage incoming support issues, determining severity and impact, and escalating when appropriate to higher tier support. Troubleshoot Tier 1 IT problems, such as password resets, email problems, access changes, etc. Provide 100% remote support for all locations using phone and email.

Information Technology Support Analyst

Syndigo
Chicago
1 week ago
+24
Reporting in to the Director of Infrastructure, the IT Support Analyst at Syndigo will provide first line of support to inbound requests via phone, email, and in-person support.  The role will require expertise in both Windows and Mac hardware and software, knowledge of Office 365, and basic networking and desktop troubleshooting skills.  The IT Support Analyst will need to provide effective and positive interactions with internal staff and vendors, document all incidents and requests using a service desk tool, and be able to work with minimal direction. 

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