Director of Technical Support & Client On-boar…
1 week ago
Lead the team of Technical Support Representatives, On-boarding Project Managers, and Solutions Architects to give our customers a best in class post signature experience.
Work with the other GTM leaders to define and execute post and pre-sale strategies.
Develop your teams OKRs and KPIs on a quarterly bases.
Work closely with Product Management and Engineering, providing feedback from customers on product quality and features and influencing design for supportability.
Manage escalation of critical customer issues, working closely with Engineering, Services, Account Relationship Management, Customer Success and Product Management teams.
Lead Technical Support teams in the establishment, documentation and adherence to repeatable processes, including quality control.
Revamp and own our customer on-boarding for all of our customer segments.