Chicago Tech Jobs and Startup Jobs

21

Assistant Director of Operations

Everywhere Wireless
Chicago
2 hours ago
+17
Assistant Director of Operations Company and Culture Everywhere Wireless is the leading independent, privately-operated Internet Service Provider ("ISP") in Chicago. The company competes with Comcast and AT&T to provide Internet access to business and residential customers throughout Chicago and its first ring suburbs. Using the most advanced microwave and fiber-optic technology, EW has disrupted the status quo in the ISP space by providing

Technical Support Manager

Everywhere Wireless
Chicago
2 hours ago
+17
Technical Support ManagerCompany and Culture Everywhere Wireless is the leading independent, privately-operated Internet Service Provider ("ISP") in Chicago. The company competes with Comcast and AT&T to provide Internet access to business and residential customers throughout Chicago and its first ring suburbs. Using the most advanced microwave and fiber-optic technology, EW has disrupted the status quo in the ISP space by providing customers

Technical Specialist

FTD Companies
Chicago
2 days ago
+29
he chief responsibility for the position of Support Specialist II will be to provide our members with phone support on the products, which will include hardware, software, and peripherals that they have purchased and provide a resource for our sales team to complete new Mercury installations as they are sold.

Customer Service Associate

Stridekick
Chicago
3 days ago
Come join the MoveSpring / Stridekick Team! We are looking for a friendly, energetic team player to join our team as a customer support associate. This is a good opportunity for someone looking to join a digital startup and learn many new soft and hard skills. There is also ample opportunity for growth into business and technical roles with our support along the way. Who we are We are a team focused on building products and experiences that

Salesforce/SaaS Technical Support

Fusion Risk Management
Chicago
5 days ago
+27
Respond to in-bound support requests from our clients. Ask questions and gather additional support case details to determine the nature of the problem. Thoroughly document and communicate internally, escalating as needed. Interact directly with product managers, business analysts and developers on a daily basis to solve real business problems. Develop expertise on the Force.com platform and apply that knowledge to the implementation of technical support solution(s).

Dist Dsktp Support Spec

bswift
Chicago
1 week ago
+16
We are looking for a Desktop Support Technician to provide technical assistance to our users. You will help install, upgrade and troubleshoot hardware and software systems. If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase user satisfaction.

IT Support Engineer

Sittercity
Chicago
1 week ago
+24
We are looking for an IT Support Engineer who is a self-starter that enjoys a variety of IT operations challenges from day to day. You will balance responding to specific support requests alongside managing larger projects that improve our IT operations. You will seek to implement efficient solutions that favor automation over supervision. The IT Support Engineer will report to the Head of Technology and work in collaboration with our entire team to support their IT needs.

Server Engineer

SDI Presence
Chicago
1 week ago
+43
Company SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes

Software Support Specialist - ServiceBridge

Devbridge Group
Chicago
1 week ago
+31
As a Customer Success Specialist, you will be an integral part of the support experience for ServiceBridge customers. You will handle all inbound support requests and act as the single point of contact for the customer until the issue is resolved. You will become an expert in the ServiceBridge product, and work with the development team to resolve customer issues. You will also help maintain the product support documentation.

Sr Analyst, Application Support

TransUnion
Chicago
1 week ago
+14
Respond to support cases requesting technical assistance from customers and / or first level TransUnion support. Partner with customer and sales organization to provide technical consultative / onboarding support (if applicable). Efficiently obtains understanding of assigned support items, identifies root cause and impact of issue, determines best course of action to fully address customer reported issues and requests. Manage all customer situations in a professional and courteous business manner with an emphasis on customer satisfaction and set metrics goals. Document all communications with customers and interdepartmental constituents related to outstanding technical issues in order to escalate to next level. As needed, collaborate / partner with next level support to ensure timely incident resolution. Monitor and update customers on open issues to ensure accurate and timely resolutions are provided, expectations are set, and Service Level Agreements are met. Provide after-hours on-call coverage when required.

Director of Technical Support & Client On-boar…

Returnly
Chicago
1 week ago
+13
Lead the team of Technical Support Representatives, On-boarding Project Managers, and Solutions Architects to give our customers a best in class post signature experience. Work with the other GTM leaders to define and execute post and pre-sale strategies. Develop your teams OKRs and KPIs on a quarterly bases. Work closely with Product Management and Engineering, providing feedback from customers on product quality and features and influencing design for supportability.  Manage escalation of critical customer issues, working closely with Engineering, Services, Account Relationship Management, Customer Success and Product Management teams. Lead Technical Support teams in the establishment, documentation and adherence to repeatable processes, including quality control. Revamp and own our customer on-boarding for all of our customer segments.

Customer Success Manager

Leaf Trade
Chicago
2 weeks ago
+26
Leaf Trade is the leading B2B marketplace between licensed wholesalers of cannabis products and dispensaries in the highly regulated cannabis markets. Leaf Trade streamlines order management and fulfillment by providing a CRM, essential integrations, and other enterprise tools that save time and help grow cannabis businesses. To learn more about Leaf Trade, visit www.leaf.trade.  About the Role Leaf Trade is looking to hire a Customer Success

Product Support Engineer

Sprout Social
Chicago
2 weeks ago
+47
This role is to serve as an escalation expert to facilitate the overall resolution of customer issues. This is whether they are able to provide a solution/answer without escalation, or need to submit tickets to Engineering for bug fixes or Product for functionality confirmation. This will include activities such as investigating, troubleshooting, and reproducing issues escalated by the Customer Advocate team, as well as being an overall product expert. We’re looking for someone who is detail-oriented, but who can also identify patterns and possesses a mind geared toward bigger-picture problem-solving. This includes having a strong mental index of reported issues and strategically leveraging Product, Engineering and/or internal documentation. This individual is passionate about driving the voice of the customer to our Product teams by continually providing feedback to improve and enhance our customer’s product experience.

Support Specialist

ShipBob
Chicago
2 weeks ago
+16
Work closely with assigned & non-assigned B2B Merchants to handle their inquiries and issues professionally, effectively, efficiently and accurately. Identify and assess our Merchant’s needs to achieve service delight. Have a balanced approach to solving Merchant issues that minimizes the company’s financial liability while maximizing the Merchant experience [win win approach]. Effectively manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Troubleshoot Merchant issues. Take criticism on the chin, accept responsibility on company's behalf and exhibit composure in dealing with upset clients.

Network Support Engineer

Cisco Meraki
Chicago
2 weeks ago
+20
As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our

Network Support Engineer - Early in Career

Cisco Meraki
Chicago
2 weeks ago
+20
Our team is looking for smart, passionate recent graduates to join our amazing Support organization. As a Network Support Engineer, you can immediately apply your coursework, work with a variety of industries, and gain exposure to a diverse group of teams within. Meraki provides many opportunities for career growth in a fun, challenging, and fast-paced environment. 

Evening Technical Support Representative

Braintree
Chicago
2 weeks ago
+44
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree’s white-glove service experience. Our Technical Support team provides first-touch support to customers via phone and email. Support teammates, AKA Supportreeps, craft unscripted solutions that are as creative as our merchants’ business ideas, answering questions ranging from “Help! I forgot my password!” to “Help! I need to integrate Braintree into my web store and app and don’t know where to start!” After comprehensive training on Braintree’s products and technical integration methods, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

Integration & Technical Support Analyst

ShareASale
Chicago
3 weeks ago
Here at ShareASale, part of the Awin Group, we strive to create an environment that everyone enjoys coming to each day. We all work together to accomplish the same goal – it’s a very collaborative mindset here. Adding to this, our dedicated candy wall adds fuel and energy to the day to keep you going. The bottom line is that we take our jobs seriously, but we try to have fun while doing them! The Integration & Technical Support Analyst position

Director of Customer Success

Provi
Chicago
3 weeks ago
Provi is looking for a strategic Director of Customer Success who is passionate about providing exceptional support and ready to lead teams responsible for launching new markets, retaining users, and delivering extraordinary service to customers and vendors. Founded in 2016, Provi is an open digital marketplace connecting retailers (restaurants + bars), distributors, and suppliers in the alcohol industry.  We are a well-funded, hungry team

Technical Support Technician

Walgreens
North Suburbs
3 weeks ago
+14
Responsible for troubleshooting and/or repair of software and/or hardware on or related to desktop pc’s, and/or printers, pc hardware systems and RF devices. May include performing installation and upgrades. Troubleshooting and repairs may be accomplished remotely and/or via telephone.

Associate, Technical Support Technician

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