Service Desk Analyst
Act as a single point of contact for phone calls and emails for IT issues and queries to the Service Desk
Receive, log, and manage calls and tickets for the Service Desk.
Triage incoming support issues, determining severity and impact, and escalating when appropriate to higher tier support.
Troubleshoot Tier 1 IT problems, such as password resets, email problems, access changes, etc.
Provide 100% remote support for all locations using phone and email.