Chicago Tech Jobs and Startup Jobs

1

Technical Support Representative

Tempus
Chicago
3 days ago
+18
Field inbound technical questions via phone and e-mail ticketing system from providers & care teams. Assist with provisioning of access to our products and systems for customers (both Tempus and third-party-- think Okta, AWS & Aspera). Delight customers by responding quickly and professionally to their requests. Conduct calls, webinars and screen-shares with customers of how to navigate our tools. Support our partners’ informatics departments with transfers of large quantities of data via preferred FTP. Create how-to’s and wiki’s for Tech Support processes for quick reference. Analyze common customer requests and trends to work smarter. Document all communication and maintain appropriate records and maintain a database of client information.

Helpdesk Technician

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