Technical Support Representative
3 days ago
Field inbound technical questions via phone and e-mail ticketing system from providers & care teams.
Assist with provisioning of access to our products and systems for customers (both Tempus and third-party-- think Okta, AWS & Aspera).
Delight customers by responding quickly and professionally to their requests.
Conduct calls, webinars and screen-shares with customers of how to navigate our tools.
Support our partners’ informatics departments with transfers of large quantities of data via preferred FTP.
Create how-to’s and wiki’s for Tech Support processes for quick reference.
Analyze common customer requests and trends to work smarter.
Document all communication and maintain appropriate records and maintain a database of client information.