Chicago Tech Jobs and Startup Jobs

28

Customer Support Tier III

DocuSign
Chicago
13 hours ago
+44
As a Customer Support Tier III Representative, you are the first line of defense to educate, solve the problems of and delight our commercial and enterprise customers. SpringCM, a DocuSign company, is seeking an experienced Customer Support Representative who has solid knowledge in document management, BPM/workflow, and web services interfaces. The position acts as the liaison between customers and all functional areas within SpringCM to resolve service and support related inquiries. The scope of the position ranges from helping the SMB space to the largest Fortune 100 customers.

Sr. Manager, Technical Services

IT Support Specialist

Neon One
Chicago
1 day ago
+36
At Neon One, we are looking for an IT Support Specialist to provide assistance to all of its employees from an IT, hardware, and technical support perspective. As the sole person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees and troubleshooting tickets. The IT Support Specialist will support both onsite and remote employees

IT Desktop Administrator

Centro
Chicago
3 days ago
+43
The IT Desktop Administrator is a technological Swiss army knife who has a passion not only for creating the perfect golden image and deploying it effortlessly, but also a passion for helping others with even the smallest tech questions. They are regularly called a hero for saving someone’s day or a teacher for helping a teammate with a difficult ticket. When the IT Desktop Admin isn’t tweaking SCCM or helping with the more difficult help desk items, they are collaborating with the rest of the IT team on core projects or tapping into their endless quest for knowledge by researching new technologies that will benefit the entire company. The IT Desktop Admin may not know the answer to everything, but they never give “I don’t know” for an answer.

Service Operations Analyst

Origami Risk
Chicago
4 days ago
+38
Who We Are Origami Risk is a wildly successful provider of integrated SaaS solutions for the risk and insurance industry—from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. Origami Risk delivers a full suite of risk management and insurance core system solutions from a single secure, cloud-based platform. A singular focus on helping clients achieve their

Customer Support Manager

Kalderos
Chicago
5 days ago
+28
Kalderos is looking for an experienced Customer Support Manager. In this role you will be accountable for building a strategic customer support model and assisting our leadership team in planning, hiring,  and standing up the customer support function for Kalderos’ products. Also, you will be responsible for leading the customer service activities for Kalderos. This includes responsibility for the daily execution of the customer support processes of order management, account management, incoming call volume  and daily issue resolution as well as the coaching and performance management of their respective team and any relevant third-party vendors.

Technical Operations Engineer

Kalderos
Chicago
5 days ago
+28
Maintain and improve group processes, including support knowledge bases. Communicate process issues to the organization and contribute ideas for process improvements/ innovations. Provide leadership in the selection of appropriate tools, techniques, and methodologies. Assist in building and managing internal software processes. Work closely with department leaders to understand specific business requirements. Solve for business requirements using creative software and internal process solutions. Create reports and metrics and help analyze data. Attend project planning meetings and document projects. Help manage the day-to-day tactical needs of the Sales, Success, and Support teams. Assist in managing our Salesforce instance. Provide regular feedback, coaching, and guidance to team members. Demonstrate enthusiasm, product knowledge, confidence, clear and excellent communication skills. Defuse and resolve conflicts in an acceptable and professional manner. Research and implement best practices. Collaborate effectively with cross-functional teammates.

Application Support Specialist

Mastery Logistics Systems
Chicago
6 days ago
+18
Work collaboratively with customers as they transition from project implementation and go-live to active customers. Represent the Mastery brand & values during all client interactions . Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry. Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction. Identify, communicate and escalate critical issues to appropriate internal and external parties. Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions. Troubleshoot software issues and collaborate with software development for remediation. Perform after-hours support as necessary for Mastery customers.

PRODUCTION SUPPORT ANALYST 2

Pizza Hut Connect
Chicago
1 week ago
+11
* Research/reproduce issues being reported by end customers as well as above restaurant leaders. * Assess root cause and resulting impact of technical issues. * Log and update Jira tickets for engineering defects. * Update Service Desk tickets (requires interaction with external customers). * Work with other departments to explain/research/address issues. * On-call shift approximately 3 nights per month for 5 hours each night (total 15 hours/month).

PRODUCTION SUPPORT ANALYST 1

Pizza Hut Connect
Chicago
1 week ago
+11
* Managing admin accounts for online ordering and call center. * Overseeing new store go-lives. * Answering franchise questions. * Answering phone calls and incoming emails. * Monitoring incoming requests in the Service Desk portal. * Escalating issues to other departments. * Following up on open items. * Will be on-call approximately 3 nights per month for 5 hours each night (total 15 hours/month).

Customer Success Engineer

Hologram, Inc.
Chicago
1 week ago
+24
As a Customer Success Engineer, you will be responsible for helping customers succeed with Hologram from first contact to full fleet deployment. You will be the Hologram technical lead and will work to maintain the highest levels of customer happiness by working hand-in-hand with customers to scope, diagnose, and debug technical challenges. This role requires working with our wide array of customers to understand their technical and business requirements and help deliver a Hologram solution for each use case. As an early customer success hire, you'll work closely with the Director of Sales to craft our customer success strategies.

Technical Support Specialist 20-0111

Relativity
Chicago
2 weeks ago
+54
The Application Analyst provides the first line of support for our existing and potential clients. This position has frequent phone and email interaction with our clients and requires the development of in-depth technical product, SQL, network and server knowledge and the highest level of customer service skills.

Entry Level Customer Care Representative

ALIS by Medtelligent
Chicago
2 weeks ago
Entry Level Customer Care Representative - Full Time 303 W Institute Pl, Chicago, IL 60610, USA Company Description We are looking for an entry level individual who is reliable, hardworking, and passionate about customer service to become part of the Medtelligent team. Medtelligent builds, delivers, and supports the leading integrated software solution for assisted living communities - "ALIS" (which stands for Assisted Living Intelligent

Senior Application Support Analyst

bswift
Chicago
2 weeks ago
+16
bswift is currently seeking an experienced Senior Integrated Product Analyst. This individual will own the creation and execution of specific deliverables as part of a scrum team aligned to a specific product area, as well as ensure the quality and completeness of solutions delivered each sprint and release. You will also be responsible to manage and analyze and translate business needs to create high-quality solutions.

Security Support Specialist

OneSpan
Chicago
2 weeks ago
+19
Customer focus on Key Account Management. Become a cyber-security Subject Matter Expert (SME). Investigate and diagnose tickets to obtain customer satisfaction . Document troubleshooting steps and resolution details. Create and submit knowledge articles. Verify resolution with end-users and resolve assigned tickets. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager. Escalate & prioritize unresolved Incidents to 3rd line. Attend troubleshooting calls .

Support Engineer

iManage
Chicago
3 weeks ago
+44
Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments. Developing and maintaining a deep technical knowledge of our iManage product suite. Effectively collaborating with customer engineers and system integrators to support complex system deployment projects. Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies. Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions. Proactively assisting customers and internal teams to avoid or reduce problem occurrence.

Support Engineer

Vendavo
Chicago
3 weeks ago
Working with our customers’ admins to solve their issues, address their questions and make sure that they get bugs fixed. Coordinating with our developers and oversee customer bug reports as they get resolved. Assisting our configuration engineers and other teams with problems they may find. Providing assistance via remote desktop sessions. Working in a small team of highly-skilled people from different backgrounds.

Google End-User Support & Development Expert

Motorola Solutions
Chicago
3 weeks ago
+48
The Workplace Technologies Google Support Lead position is a full-time employment opportunity within Motorola Solutions. The Workplace team is responsible for the full strategy, architecture, development, deployment, and support for tools that enable Motorola Solutions’ employees to connect, communicate and collaborate more effectively – to act more quickly as business environments change – while ensuring we maintain our strong and vibrant culture. The Support Lead is responsible for regional & global employee engagement across all Workplace Technologies products (such as Google G-Suite) and would be responsible for providing insightful advice and friendly, hands-on technical support to all employees.

Procurement Category Manager - Managed & Support Services

Product Support Specialist I

Vail Systems, Inc.
Chicago
3 weeks ago
+27
Vail Systems is seeking a Product Support Specialist "I" for our RACC Client Services department. We are seeking a motivated and team-oriented person to handle day-to-day assignments within Vail's new Product Development Division. We'd like to know if you think you could be part of this team. You can if you:

Technical Support Specialist

Outcome Health
Chicago
3 weeks ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Project Associate

Machinio
Chicago
3 weeks ago
+26
The Position The Project Associate position in the MachineryHost team at Machinio.com is critical to the growth of the product and its client base. If you are extremely detail and design-oriented, impeccable with grammar/visuals, able to learn systems and functionalities FAST, able to keep up with deadlines and obsessed with process and improvements, this role is a great opportunity for you. It offers long-term growth within an early-stage team,

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