Chicago Tech Jobs and Startup Jobs

117

Support & Services Manager

ReviewTrackers
Chicago
42 minutes ago
+47
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Support & Services Manager to join our Customer Success Team. The customer success team at ReviewTrackers serves as a blend of account management, product enablement, and customer support. The Support & Services Manager will be responsible for managing our onboarding and support team. Come join us as we continue to change the way businesses interact with their customers!

Solutions Architect

Upwork
Chicago
1 day ago
+32
Identify needs and build solutions to address the enterprise customer’s requirements. This will bring a customer from the sale to launch to widespread adoption. Collaborate with internal teams to design methodologies and processes that support customer growth in creative and scalable ways. Support the sales team to develop material and articulate Upwork offerings to prospective customers. Provide domain expertise on contingent workforce trends and the staffing industry and incorporate that knowledge into the solutions built.

Client Success Manager

Rewards Network
Chicago
1 day ago
+29
The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will ensure that client needs are addressed quickly with responses delivered in a timely manner. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise. This individual will be responsible for client accounts and assist the Sales team with any questions they may have relating to merchant accounts, policies and documents.

Strategic Account Manager

FTD
Chicago
1 day ago
+27
Work closely with assigned client base to implement tactics that result in improved client success regarding defined revenue categories, improved retention of clients and implementing strategic education programs. Leverage data such as consumer satisfaction scores, consumer comments, refunds, refusals, order volume by source, demographics, e-commerce traffic, site conversion, wholesale pricing, retail pricing, store-level revenue, marketing stats, cost of goods, product margins, and inventory. Recommend products, services, technology, and solutions that can drive measurable improvement in defined revenue categories, reduction in supply costs, growth in customer base, and consumer satisfaction.

Technical Support Associate

CardX
Chicago
2 days ago
+25
Demonstrate cross-functional leadership in coordinating CardX internal teams. Research and identify fixes for technical tickets escalated from other CardX teams. Communicate resolutions in a clear and professional way to clients and CardX internal teams. Become proficient in troubleshooting the CardX reporting used for merchant financial reconciliation. Collaborate with business stakeholders and technology team to define product and support strategy. Develop QA/UAT test standards and processes for future technical support team members. Test (QA/UAT) new products and product features. Document QA feedback in an organized and detailed manner . Document client inquiries and issues, review and add to existing documentation, and create new documentation to be used by CardX teams. Assist the technical teams of enterprise clients with API integrations and custom reporting requirements.

Client Support Lead

CardX
Chicago
2 days ago
+25
The Client Support Lead will report to the VP, Operations to manage the existing Client Support team, which responds to a high volume of inbound service requests by phone and email. This position is responsible for solving escalated tickets in addition to building out processes and improvements that contribute to the growth of the team. This position will require the deliverance of high-quality service through problem recognition, research, follow-up communication, and resolution. One with meticulous attention to detail, strong work ethic, outstanding communication skills, and the desire to thrive within a fast-paced, rapidly-growing company would excel in this role.

Customer Success Specialist, Provider

Tempus
Chicago
2 days ago
+34
We are looking for a customer relations expert that can connect with customers by phone weekly, resolve order related issues, obtain business critical information from care teams, and provide ongoing service/support to ensure customer experience with Tempus is seamless as business and offerings evolve. Responsible for delivering an exceptional customer experience, building deep relationships with customers, and driving customer retention and re-order rate.

Customer Success Representative

Senior Customer Success Manager

DialogTech
Chicago
3 days ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Customer Success Team Leader (USA)

Bringg
Chicago
3 days ago
+26
Lead a team of Customer Success that is handling a portfolio of clients. Take ownership of your team member and your accounts through the customer life cycle and lead them to growth. Take active ownership to enable renewal of Bringg`s customers. Train and onboard new team members. Focal point for the customer for all project related activities. Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices. Mediate conflicts and mitigate risks.

Enterprise Customer Success Manager

Built In
Chicago
3 days ago
+32
The Enterprise Customer Success Manager (CSM) partners closely with Account Managers (AM) to ensure Built In’s Enterprise customers achieve a significant return on investment and drive business success with their Built In partnership. The Enterprise CSM will support our users within assigned accounts, to ensure effective new user and product onboarding and engagement on Built In products and solutions.

Client Implementation Representative

PHMG
Chicago
3 days ago
+37
We’re looking for an Account Coordinator to help us ensure every client gets the most value from our service. As a provider of administrative support to the Audio Branding team, you’ll be part of a fast-paced department with an essential function in the business. This role would suit a career-minded, focused and enthusiastic person with some administrative experience. Self-motivated and helpful, you’re also an exceptional listener with strong analytical skills and excellent attention to detail. The successful candidate will receive unrivalled support and development, and will benefit from exciting opportunities for progression within the business.

Customer Success Manager, Onboarding

Sprout Social
Chicago
3 days ago
+50
Sprout Social is looking for highly driven, outgoing and tech-savvy Onboarding Account Managers to onboard and train new customers. As an Onboarding Account Manager, you will help clients extract the full value of Sprout Social during the beginning of their journey with us. You are passionate about customer success and always put the customer first. You can handle a high volume of communication, prioritize multiple methods of communication at the same time, and never sacrifice the customer experience. You pride yourselves on being organized, detail-oriented, and empathetic.

Manager, Growth Sales

Manager, Customer Success Enablement

Client Services Associate

Integral Ad Science
Chicago
4 days ago
+49
Client Service Associates are challenged with ensuring flawless campaign execution and partner operation. CSAs work strategically to optimize partner performance in real-time, while focusing on implementation with partners. CS Associates are responsible for consulting buy-side clients, campaign setup, tag trafficking, QA, troubleshooting, optimizations, and product input.

Client Success Manager, Retail

Affirm
Chicago
4 days ago
+29
Manage a portfolio of enterprise and/or Mid-market Retail accounts to foster strategic, long-term business relationships. Build Brick and Mortar relationships with key Services, Merchants and Buyer stakeholders to drive merchant usage, satisfaction and revenue growth. Promote in store marketing and merchandising best practices to increase consumer awareness and Affirm product usage. Partner closely with the Affirm Client Success team to manage overall portfolio performance and offer solutions that drive sales and volume in store. Analyze brick and mortar channel performance to deliver measurable ROI and drive further adoption. Be the responsible party for customer health. Develop a true partnership by managing escalations and creating innovative solutions to traditional retail operational problems. Partner internally with Client insights, Product, Finance and Support to drive the business results required for Affirm growth.

Client Lead

Centro
Chicago
4 days ago
+43
Centro’s Client Lead will consult with Fortune 500 and mid-market brands on their digital media strategy and position Centro as a unified solution to move their advertising strategy forward and maximize their potential on our platforms. The ideal candidate will have strong SaaS sales skills with a proven track record of exceeding revenue targets through active selling, account management, product implementation, and managing client terms and expectations. Extensive knowledge of all digital media solutions and deep VP and CMO level relationships with top-tier brands is a must.

Customer Success Manager

CHILI publish
Chicago
5 days ago
+26
Welcome and onboard newly assigned customers, ensure proper technical training and primary instructions are delivered for stellar on-boarding. Analyse their needs, understand their use case of Chili publish and manage their expectations. Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with RnD team. Communicate new features development, improvements and updates on the software into a comprehensive customer language. Establish trustworthy and close connection with your customers and partners through multiple pro-active communication to stay on top of their needs . When the renewal date of a contract approaches, you know what it takes to retain the customer and even what type of upselling could improve his user experience. Ensure timely response and resolution to technical and product outstanding items. Participate in customer-requested meetings and quarterly business reviews (onsite and remotely).

Customer Success Analyst

LogicGate
Chicago
5 days ago
+38
We are seeking an energetic Customer Success Analyst that has a passion for delighting customers by delivering winning solutions and support. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

Director, Client Success

Lumere
Chicago
5 days ago
+42
We are seeking an experienced and driven Director of Client Success to lead our established account management team across Lumere’s entire portfolio of existing accounts. You’ll work closely with our team of Executive Partners to define and execute strategies to maximize growth, retention, satisfaction, and engagement; and partner with cross-functional leaders to ensure effective execution of the desired strategy at each account.

Client Executive

SilkRoad Technology
Chicago
5 days ago
+38
Our sales team is seeking a Client Executive to develop, maintain and grow new and existing client relationships. The Client Executive will create and execute an annual territory plan to generate new revenue from existing clients and identify and convert prospects into clients. This role will develop leads from direct prospecting, internal marketing campaigns, and development of client and partner referrals.

Customer Retention Manager

Cvent | Kapow
Chicago
5 days ago
+25
Assist in identifying problem accounts, work cross-functionally with a team of Account Managers to mitigate the risk of cancellation or future disservice and serve as a point of contact for the customer if they, or the Account Manager, requests escalation internally. Improve the retention rate for Cvent's existing customer base and thus increase revenue impact across Cvent Products. This includes remediating assigned at-risk accounts as well as identifying new revenue generating opportunities within at-risk accounts, when appropriate and relevant. Advise the assigned Account Manager on suggested remediation and next steps and/or work directly with the customer toward a resolution, if appropriate. Customer Retention Managers are expected to develop a complete and unbiased understanding of the escalated account situation and work with the relevant teams to find a solution. Manage the data collected through the At-Risk Account (ARA) program and be prepared to present key feedback to Cvent leadership and department leads. Help coordinate and then ensure consistency across the various teams in terms of policies and processes for handling at-risk customer interaction and escalations.

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