Chicago Tech Jobs and Startup Jobs

131

Customer Engagement Specialist

Outcome Health
Chicago
7 hours ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Customer Success Engineer

Arturo Inc
Chicago
7 hours ago
+21
We are looking for a highly motivated and experienced Customer Success Engineer to join our growing team of analytics experts. The CSE is a product expert, who possesses a strategic mind and is absolutely dedicated to making our customers wildly successful. The CSE serves as a coach and trusted advisor to all customers from the demo stage through customer onboarding, training, support, and technical enablement and works with both Sales and Product Management to facilitate the success and retention of the customer. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support.

DIRECTOR, CUSTOMER SUCCESS

Conversant
Chicago
12 hours ago
+48
The ideal candidate for this role is someone who loves to help businesses succeed through synthesizing marketing needs and defining outcomes that align to these needs. You are someone who wants to build a role and a team and work within a highly collaborative business environment. You have a track record of organizational management and know how to develop strong partnerships with your peers and your customers. You are interested in working directly with our enterprise customers and ensuring their success as we work to develop ground breaking marketing software that will transform their business and customer understanding,

DIRECTOR, CLIENT DEVELOPMENT- AUTO

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT

CLIENT INTEGRATION ENGINEER (NEW GRAD)

CLIENT INTEGRATION ENGINEER

Load 2 more jobs6 jobs at Conversant

Customer Success Analyst

Chicago
15 hours ago
We are hiring a Customer Success Analyst to serve as an advisor to our enterprise customers, guiding them on all steps of their customer experience, including onboarding, training, support and product engagement. We need someone who is comfortable with technology and who is excited about learning how to use the features of our platform so that they can communicate this knowledge to our customers. We also need someone who is comfortable doing telephone and web/email-based support, and who is interested in growing with the company as our customer base and internal needs expand. 

Client Success Manager

Victory Lap
Chicago
1 day ago
+16
Customer Success is vital to our long-term success and viability. We will not be successful unless our Employer Partners are truly understanding and benefiting from the value of our services. Victory Lap needs a leader to own these relationships to ensure success. Our Client Success Manager will be responsible for onboarding, adoption, advocacy, retention, and outcomes in the form of candidate placements, renewals, up-sell, and net promoter score.

Engagement Manager

CityBase
Chicago
1 day ago
+15
CityBase is looking for an Engagement Manager to lead client and partner relationships and ensure the successful implementation and adoption of a SaaS platform with goal of 100% retention and reference ability. You are responsible for providing excellent client service and helping to identify new opportunities to add value within the market. You are known for your ability to build consensus, establish trust, communicate effectively, and foster culture change with a variety of internal and external stakeholders. This position reports to the VP of Operations and is based in Chicago, IL with 10% travel required.

Customer Success Associate

Hireology
Chicago
1 day ago
+19
It’s with that in mind that Hireology is looking to add a member to our Customer Success team. The Customer Success Associate will work alongside a team to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our customer base along with their team. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.

Customer Success Manager

Hireology
Chicago
1 day ago
+19
The Customer Success Manager will focus on building strong, trusted partnerships with Hireology customers and will act as a true advisor to our customers. This individual will be tasked with helping our customers effectively engage with the Hireology platform and process which, by result, will lead to better hiring decisions. It's with that in mind that Hireology is looking for an enthusiastic, self-motivated, team-oriented individual to join our growing Customer Success team. Customer Success Managers are essential to Hireology’s success. We maintain and grow customer relationships to maximize business. We discover new ways that our product can evolve and prosper based on customer relationships and feedback.

Customer Training Specialist

ActiveCampaign
Chicago
1 day ago
+48
We are seeking an ambitious Customer Training Specialist to deliver in-person training sessions to ActiveCampaign’s customers. The ideal candidate has a strong background in customer success and training. Candidate must be highly motivated, possess outstanding communication and analytical skills and be willing to work in a fast-paced, dynamic and growing environment. ActiveCampaign’s Customer Training Specialists are driven to maintain a high satisfaction rate through all interactions with our customers. In addition to delivering high-impact training sessions to customers around the world, you will also be responsible for creating training materials and providing input to improve the customer education experience.

Customer Enablement Specialist -Bilingual (Spanish Speaking)

Client Support Analyst

GTreasury
Northwest Suburbs
2 days ago
+14
GTreasury, a leading innovator of integrated SaaS treasury and risk management solutions, is currently looking to hire a detail-oriented Client Support Analyst to perform the key role of supporting our treasury management solution by acting as front-line support for our current client base, helping to bring problems to resolution in a quick and professional manner.  The Analyst will also act as the internal support resource, helping other staff members to resolve issues and deliver solutions to our clients.  The Analyst is expected to take on a number of small projects including functional customizations, product improvements, and business process improvements.

Lead Support

Paylocity
Chicago
2 days ago
+31
The primary function of the Team Lead is the overall management of the operations for their designated team.  This includes providing leadership, coaching, training and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately. The Team Lead will meet with and provide coaching and feedback to their employees around areas of improvement and identify areas of success.   The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Manager, Client Services

Director Client Services

Client Services Account Manager

Customer Engagement Sales Specialist

Motorola Solutions
Chicago
2 days ago
+48
The Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist sells directly to customers 30% of the time within designated territories. They spend the remaining 70% on account management and support activity. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incentivize for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region.

Senior Business Consultant

CCC
Chicago
2 days ago
+33
CCC's consultants provide support to clients as partners in optimizing their operations. Consultants support CCC sales and account managers by recommending process improvement solutions, developing strategies, and building business cases to justify investment in CCC's products. CCC’s consultants serve as the eyes and ears to our market and identify opportunities to enhance CCC’s product suite by working with the broader CCC team to bring new and enhanced solutions to market. CCC’s Solutions & Consulting Practice is made up of individuals that leverage their management consulting experience and skills to drive value creation for CCC’s clients. The ideal candidate will bring strong consulting skills including critical thinking, oral and written communication skills, business process design, and financial and operational analysis skills.

Customer Success Manager

Manager, Client Services

InContext Solutions
Chicago
2 days ago
COMPANY, CULTURE & TEAM Our Mission InContext Solutions is the global leader in 3D simulation software for retail.  First to market, we’ve built and honed our expertise by boldly challenging the traditional processes that have been in market for years.  The data speaks for itself, we currently work with the top manufacturers and retailers across the globe as they look to stay competitive and relevant in a rapidly changing landscape.  Our aim is

Senior Associate, Client Services (Insights)

InContext Solutions
Chicago
2 days ago
COMPANY, CULTURE & TEAM Our Mission? InContext Solutions is the global leader in 3D simulation software for retail.  First to market, we’ve built and honed our expertise by boldly challenging the traditional processes that have been in market for years.  The data speaks for itself, we currently work with the top manufacturers and retailers across the globe as they look to stay competitive and relevant in a rapidly changing landscape.  Our aim

Senior Customer Success Manager

Yello
Chicago
2 days ago
+36
About The Role The Senior Customer Success Manager manages the relationship with assigned customers and is responsible for effective product adoption, value realization, ensuring customer retention and overall satisfaction.  He/she works with customers to maximize the use of Yello Solutions and establishes a trusted advisor relationship by working with customers to deliver value of products and services. Since we are looking for a Senior

Account Manager

Tock
Chicago
2 days ago
+27
As an Account Manager, you are the face of Tock to our customers. You will be responsible for managing the software implementation process, client relationship, performance analysis, and customer success on Tock’s platform. As an Account Manager, you will work with a roster of esteemed restaurants and share with them how to best utilize Tock to reach their business goals. The successful candidate is a seasoned project manager with a proven track record of being detail oriented, demonstrating excellent communication skills, solving customer questions and problems in a timely fashion, and proactively making strategic business recommendations for customer success.

Global Operations Associate

Flexport
Chicago
2 days ago
+25
Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo. With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are,

Client Service Representative

Tribune Publishing
Chicago
3 days ago
The Client Service Representative (CSR) is responsible for performing a variety of customer service and administrative duties including assigning work requests through various systems.  This role may be assigned to support a specific vertical category or general call center needs. The TRG Client Services Rep ensures that customer requests are fulfilled and workflow is managed.

Director of Client Partnerships

The Mom Project
Chicago
3 days ago
+38
Help us grow and expand our biggest, high potential Enterprise and Mid-market customers by selling the full-suite of Mom. Project capabilities including: recruitment, retention and insight solutions. Manage a book of 10-15 Large Enterprise clients and 10-15 Mid-market clients, ensuring we’re reaching all the critical stakeholders within the organization so we can expand the reach of The Mom Project and gain new adopters. Call all on levels of an organization: ranging from hiring managers to C-Level executives. Help us refine how we go to market and better serve our customers in new and differentiated ways.

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