ITOM Product Success Ranger
2 weeks ago
Be Part of the ITOM Product Success Ranger Team that manages and drives the overall resolution of highly visible, global and strategic customer situations, ensuring 100% customer satisfaction.
Handle customer issues that are unable to be solved by support or PS staff.
Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues.
Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues, often spanning multiple product lines.
Development of required client specific reporting.
Development of requirement integration components (SSO, LDAP, etc).
Be a key member of the overall implementation partner team.
Prepare client facing and internal deliverables that are technology related.