Customer Experience Associate (Contract to Hire)
3 months ago
Customer Experience: handling calls and messaging from our beloved customers.
Process Creation & Optimization: logistics, freight forwarding, certifications, billing.
Business Development: competitive intelligence, surveys, analytics.
Product Development: field failure root-cause, alpha/beta testing, feature vetting.
Program Management: assist in developing and executing against integrated schedules.
Miscellaneous: hands-on testing, packaging, prototyping, shipping, debugging, sales booth support, office maintenance, you name it (and we all do it too!).