Director, Customer Support
3 weeks ago
The Director of Customer Support will be responsible for leading and scaling out an enterprise-class Customer Support team. We are looking for an excellent people leader who can also provide a strategic vision for the Support organization and ensure the customer experience is optimized. You will be responsible for the day to day performance and personnel management of our Customer Support and Support Engineering teams. You will also work with our Customer Success team to help manage retention and growth on existing accounts, and our Sales team to remove any technical support friction in the sales process. You will work closely with our Product and Engineering teams to ensure communication of defects and requested functionality from customers. You will lead efforts to define the team's process, and expand the team's capacity, coverage hours, and responsibilities.