Analyst - Insurance Operations
3 hours ago
Impact You'll Make:
You will partner with internal and external cross-functional teams to drive new business initiatives and deliver long term value-added product and project propositions for customers.
Document processes and recommend process improvements. Responds to suggestions and problems as reported by users, system error reporting and monitoring. Gains full understanding of each issue, documents, investigates and resolves it, while involving appropriate parties and providing status updates.
Acts as primary point of contact to customers via telephone, written correspondence and face-to-face meetings. This includes setting up test cases, answering questions and consulting on application support, data issues, access issues, training questions, etc.
Answering data questions and bringing data quality issues to appropriate parties for examination and feedback.
Monitoring project deliverables and progress through continuous communication and coordination with project team members such as Sales, Marketing, Product, IT, external partners and service providers, etc.