Product Operations Analyst
6 days ago
Rocketmiles is seeking a Technical Resolution Manager to join our growing product team in our West Loop headquarters. The Technical Resolution Manager is a cross-functional role spanning finance and operations. The role is responsible for advanced knowledge and management of projects related to customer technical issues, accruals and redemption of loyalty rewards, and supplier accounting support. The Technical Resolution Manager must be able to write SQL code to extract key data from our systems to support binding decisions on matters of finance. The role also includes interacting with customers, customer service agents, product owners, product developers, finance, and partnership teams in order to identify and resolve partner and supplier issues.