Implementation Project Manager
Mastery Logistics Systems
Work collaboratively with customers from project inception through the go-live implementation; discovery activities, gap-analysis, statement of work, client support & app training.
Represent the Mastery brand & values during all client interactions.
Create, continuously modify, and deliver project plans that reflect actions required for project success.
Prepare documentation for customers and project members, including project stakeholders.
Identify, communicate and mitigate project issues and risk for multiple active assignments simultaneously.
Drive the resolution of issues through problem solving, identification of necessary resources, and escalation.
Collaborate with software development for remediation of software defects and communication of development milestones for active projects.