West Monroe Partners
12 hours ago
West Monroe Partners is hiring a Technical CRM Architect with prior consulting ex perience to join our growing Customer Experience Practice in our Chicago office. You will participate in business process due diligence, gathering requirements, designing solutions, creation and documentation of end user requirements of new and/or existing customer application implementation projects and implementing configurations. You will create, document and test system interface specifications and client business processes. In this role, you will be creating and maintaining system-related documentation, such as business requirements, user guides, process flows, configuration worksheets, project binders, status reports, etc. with all pertinent project information.