Manager, Data Science
9 hours ago
As a data scientist, you love exploration, modeling, optimization, and telling compelling stories through analyses. You are comfortable with technology systems and learning on the fly, and your first instinct to problem-solving is to roll up your sleeves and dive in.
Build sophisticated algorithms that breathe more intelligence into our existing systems, such as automated decision making, customer routing, and call strategies. Own our suite of automation capabilities and intelligent decision-making projects/algorithms/services.
Develop predictive machine learning and statistical models to understand customer and agent behavior. Relentlessly optimize our business by analyzing every type of data you can get your hands on, and finding ways to get new data. Extract meaningful conclusions from the data and communicate those findings clearly to different audiences.