Director, Global Technology USA - Restaurant
The Director of Restaurant Solutions within Global Technology USA is accountable for the long-term strategy and current releases of Point of Sale (POS), customer self-order kiosk, and Restaurant File Maintenance (RFM) platform implementations in support of all 14,000+ US McDonald’s restaurants. While US customers are the primary focus, a global mindset is required to realize cost efficiencies and maintain compatibility over time.
You have an appreciation for McDonald’s 24x7 business cycle. This person will make strategic business decisions to improve short-term uptime and long-term brand building, minimize support needs by systems failing gracefully, and enable a reasonable hardware reinvestment cycle.
Key partners include US Owner/Operators, internal business areas such as Operations, Digital, Global IT, Marketing, Legal, and many others. Close partnership with strategic partner Capgemini is critical.