Own Enova’s Production Incident Process end-to-end.
Continually test and improve the resiliency of our services on an ongoing basis; drive Disaster Recovery and Chaos Engineering experiments, balancing tech and business needs.
Manage initiatives that focus on process improvements, risk mitigation, and improving customer experience.
Collect data, perform trend analysis, and identify patterns of risks and vulnerabilities.
Work with partner teams to address vulnerabilities, including making architectural recommendations.
Socialize lessons learned among technology and business teams.
Be part of our MI PIC (Incident Commander) rotation following training, leading incidents to completion, and driving post-incident analysis (including interviews, contributing factor analysis, incident response analysis, and remediation plans).