Chicago Tech Jobs and Startup Jobs

6

Application Support Specialist

OneSpan
Chicago
2 days ago
+19
Customer focus on Key Account Management. Become a cyber-security Subject Matter Expert (SME). Investigate and diagnose tickets to obtain customer satisfaction . Document troubleshooting steps and resolution details. Create and submit knowledge articles. Verify resolution with end-users and resolve assigned tickets. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager. Escalate & prioritize unresolved Incidents to 3rd line. Attend troubleshooting calls .

Application Security Analyst

NowSecure
Chicago
2 days ago
As a cyber security innovator, we are the leader in Mobile Application Security Testing. We literally wrote the book on mobile app forensics and testing. At NowSecure, we craft the industry’s most advanced appsec technology and deliver expert appsec services so our customers can protect their own business, their employees and their customers from insecure mobile apps. Our customers include the world’s largest banks, government agencies, and top brands that run on mobile. We are a dynamic team of advanced security researchers, software engineers, services experts, sales professionals, marketing gurus and financial managers that are looking for inspired, entrepreneurial and hard driving new team members to join us on our mission!

Customer Support Representative (B2B)

Keeper Security, Inc.
Chicago
1 week ago
+21
As the Customer Support Representative, you will support the Director of Enterprise Customer Support with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

Support Engineer

Kenna Security
Chicago
2 weeks ago
+32
Triaging, prioritizing, and responding to support inquiries from our customers. Working with other support engineers to diagnose and troubleshoot customer issues. Working closely with Customer Success to ensure high levels of customer satisfaction. Learning basic database querying and scripting used for troubleshooting. Creating technical documentation that helps customers learn our to use our platform and allows for self-service resolution of common issues.

QA Engineer

Kenna Security
Chicago
2 weeks ago
+32
End to end exploratory testing of the primary application. Opportunities to build and maintain a suite of innovative automation tools. Functional, regression and usability testing. Threat modeling and security testing. Performance testing where applicable.  Data anomaly detection.

Systems Support Engineer

Keeper Security, Inc.
Chicago
1 month ago
+21
The Systems Support Engineer will work directly with the Sales Engineer in an effort to support the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.  Technical troubleshooting skills are a must in this fast paced environment as well as a “nothing is impossible” mindset. The ability to visualize problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. 

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