Chicago Tech Jobs and Startup Jobs

14

Platform Support Coordinator

The Trade Desk
Chicago
22 hours ago
+36
Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs. Responsible for owning incidents, including escalating to other technical teams. Multi-task, manage, and resolve transactional application support requests. Problem-solving and troubleshooting. Executing Stored Procedures and querying our database using SQL. Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform. Take initiative on tickets that can be completed without Development Team assistance. Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones QA Testing and Validation. Coordinate in-depth training on support-related tools and processes. Light on-call/after-hours support.

Technical Client Services Associate

Integral Ad Science
Chicago
3 days ago
+49
Use in-depth knowledge of IAS product suite and customer use cases to provide applicable solutions to customer inquiries. Efficiently provide successful solutions to assigned client requests, especially to facilitate seamless campaign implementation and use of IAS platform. Appropriately escalate projects as needed to TCS escalation partners. Provide client feedback to internal cross-functional teams via established tools to further IAS’s customer-centric product development. Develop new materials – especially Knowledge collateral – to facilitate customer engagement and drive IAS platform use. Consistently provide relevant education to customers to drive increased customer self-sufficiency. Leverage the broader IAS on-boarding team, methodologies, and best practices to support successful implementation on the customer side.

GM, Client Services

The Trade Desk
Chicago
1 week ago
+36
As the GM of Client Services, you are the leader for a given Client Services team unit. You will be responsible for strategy, structure, budgets, people, financial outcomes and overall accountability for meeting goals. You are responsible for the overall quality of service for your team, and will act as the primary coach for day-to-day leaders. 

GM, Client Development

The Trade Desk
Chicago
1 week ago
+36
Take ownership for representing some of our most strategic relationships with The Trade Desk’s largest clients. Work collectively with greater global Sales, Client Services, and Trading teams to cultivate focused accounts and brands. Own relationships with commercial and contract leads at major Advertising clients. Communicate the value of our media buying platform by aligning The Trade Desk’s media buying philosophy with our client’s. Participate in product road map build out discussions based on client needs with senior leadership, product, & engineering. Take lead in responding to RFPs, including qualification & win strategy. Coordinate global account discussions with counterparts in US. Work closely with product, marketing and revenue teams to constantly optimize efforts relating to company-wide goals·Identify and close strategic up-selling opportunities by understanding core client business needs. Build deep and lasting connections internally across The Trade Desk departments and specialty functions. 

Customer Success Manager

Integral Ad Science
Chicago
1 week ago
+49
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

Senior Financial Analyst

Outcome Health
Chicago
1 week ago
+15
The Senior Financial Analyst will be responsible for preparing Outcome Health’s (OH) monthly management reporting package, monthly forecasts and annual budgets. Additionally, the role will establish monthly business unit reviews with management and track and report on actions in a closed loop method.  The candidate must be highly detail-oriented, accurate and capable of analyzing information and drawing conclusions in a clear, concise manner.

Customer Engagement Specialist

Outcome Health
Chicago
1 week ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Network Operations Specialist

Outcome Health
Chicago
1 week ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Customer Support Specialist

Outcome Health
Chicago
1 week ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

CLIENT DEVELOPMENT MANAGER - AUTO

Conversant
Chicago
1 week ago
+48
The Client Development Manager, Automotive is responsible for becoming first and foremost a trusted client partner on an existing book of business comprised of auto OEM accounts.  This individual will be expected to create win/win outcomes that result in revenue growth for our clients and for Conversant, and meet or exceed her/his revenue quota.  The ideal candidate will use their, sales automotive and digital media business acumen to uncover business needs and identify how Conversant’s solutions can help clients achieve their business goals.

CLIENT DEVELOPMENT MANAGER

Technical Support Specialist

Outcome Health
Chicago
3 weeks ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Senior Accountant

DigitalMint
Chicago
1 month ago
+36
DigitalMint is seeking a driven Accountant who has a passion for technology and working with people to solve problems. You will be responsible for the preparation of monthly financial analysis reports, developing department budgets, and generating cost reports. Our ideal candidate will collect information for third-party audits, oversee financial reporting and operations, and will be DigitalMint’s point of contact for accounting issues. You will be a key contributor in helping to improve our accounting processes, which will lead to increased efficiency and added value.

Customer Support Associate

DigitalMint
Chicago
2 months ago
+33
DigitalMint is seeking a Customer Support Associate to assist and teach our customers about cryptocurrency. You will be answering customer phone calls, emails, and chats, while managing your workflow on our helpdesk system. In this role you will also act as a liaison between the DigitalMint development team and our business partners. YOU are the reason our businesses and customers choose DigitalMint again and again! This role is a fit for you if you love speaking with passionate cryptocurrency enthusiasts and helping customers with their purchases.

Administrative Assistant

RockItCoin, LLC
Chicago
2 months ago
RockItCoin is seeking an administrative assistant in its downtown Chicago, Illinois office.  This person will work in an energetic environment alongside an already existing team to support our rapidly expanding company.  The successful candidate is an extraordinarily organized individual who has a strong ability to problem solve and work efficiently with others while respecting deadlines and time constraints.  This position will perform a combination of daily clerical and administrative tasks as well as independent projects in order to facilitate company success and growth.

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