Customer Success Manager
Mastery Logistics Systems
1 week ago
Work collaboratively with customers and internal stakeholders through all phases of the customer relationship; engagement, onboarding, implementation, support, & success.
Represent the Mastery brand values during all client interactions.
Utilize industry experience to create innovative and tailored solutions for Mastery customers.
Drive product value, adoption, and user experience through onsite and virtual interactions with Customers.
Manage day-to-day tasks and communication with internal and external stakeholders.
Represent customer needs and interests to internal stakeholders.
Drive the resolution of issues through problem solving, identification of necessary resources, and escalation.
Manage customer success through relationship building, product expertise, and problem solving.