Entry Level Chicago Startup and Tech Jobs

4

Professional Learning & Support Coordinator

eSpark Learning
Chicago
12 hours ago
+28
About eSpark At eSpark, we are building the next generation of tools to help students succeed in school and in life. Using data and teacher insight, we curate the best learning resources to create a personalized experience for each student. The results speak for themselves. We continue to demonstrate large and statistically significant growth results among students from all backgrounds.  Professional Learning & Support (PLS) at eSpark As a

Technical Customer Support Representative

BenchPrep
Chicago
1 day ago
+41
BenchPrep is looking for a talented Technical Customer Support Representative to join our growing team! As a Technical Customer Support Rep, you are responsible for providing first-touch support to our enterprise customers and end-users via phone, email and ticket submissions through our helpdesk software. This includes troubleshooting technical issues, answering questions, helping customers use our products, and creating & maintaining effective product support resources. You will become an expert on BenchPrep’s products and interact closely with internal teams to triage and resolve problems. You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining BenchPrep’s professional client service experience and service level agreements.

Student Success Coordinator

Everspring
Chicago
2 days ago
+37
We are seeking a highly energetic Student Success Coordinator who will focus on supporting online students at our traditional university partners, helping those students to achieve academic success. The Student Success Coordinator builds relationships with online students, encouraging them to set themselves up for success; monitors students’ progress; and implements solutions to help them when they are struggling.

Customer Support Representative

Wyzant
Chicago
3 days ago
+37
Provide an exceptional, committed, full life cycle customer experience to our users through phone, email and chat support. Deliver informal and helpful product training to users as needed. Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience. Strive for first-contact resolution with each interaction. Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations. Proactively look for ways to identify trends and improve our processes. Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization. Update customer information in Zendesk during and after each correspondence. Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager.

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