Chicago Tech Jobs and Startup Jobs

We are hiring for a Team Lead position for our Driver Net Operations Team.  The Team Lead is responsible for serving as the driver resource for their assigned region, and ensuring the members of their Driver Specialist Team are performing their functions effectively and have the necessary tools.  They are responsible for working cross functionally to ensure that their markets are staffed appropriately while meeting recruiting and retention goals.

About The Role The Senior Customer Success Manager works to engage, retain, and enable our customers to maximize the full value of Yello’s solutions. As the trusted advisor and advocate for our customers, the Senior Customer Success Manager (Senior CSM) manages the overall relationship with assigned customers throughout the post-sales lifecycle. The Senior CSM is responsible guiding customers to success and driving product adoption, overall

Investigate and diagnose tickets to obtain resolution as quickly as possible. Document troubleshooting steps and resolution details. Become a OneSpan Subject Matter Expert (SME). Verify resolution with end-users and resolve assigned tickets. Escalate & prioritize unresolved Incidents to 3rd line. Customer focus on Key Account Management . Attend troubleshooting calls .

Overseeing our office space to ensure everything from the kitchen to the conference rooms are in tip-top shape every day. You’re responsible for making sure everything is tidy and stocked. Maintaining conference room calendars and scheduling needs, answering phones, greeting and touring visitors, assisting with events and catering orders, managing inventory and stocking of office supplies. Answering many different questions and fulfilling requests for things every day, including requests for our Hireology employees, business guests, vendors, and customers.   Serve as a company culture evangelist. You’ll be a curator of our company culture through employee engagement initiatives and you’ll find ways to deliver WOW moments for our team and visitors whenever possible. You’ll serve as Hireology’s office expert; a utility player that proactively adjusts to shifting priorities, steps in wherever needed and responds positively to any and all inquiries/concerns.

As a Technical Services Analyst, you will lead the technical relationship for a named set of clients to ensure their success using our SaaS platform, seamlessly partnering with our Account Management and Customer Success teams. This role is a mix of duties including problem solving of SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with clients. 

Processes orders using internal computer applications. Verifies and validates all information provided by the customer before submission. Negotiates effectively with customers and florists to uphold the Company's Product Guarantee Policy. Consistently achieve key indicators and performance standards as defined by call center management. Each CSR should review their statistics daily to monitor their progress towards continual improvement. Provide consumers with quality service by following the scripting in the computer systems. This information is documented during the quality monitoring sessions.

As the head of the Product Support team, you will ensure continued high quality support when customers reach out as well as develop and sustain self-service help and community engagement when they would prefer to answer questions themselves. You will also be the driving force to ensure our product continues to be user-friendly, robust, and stable as we grow. In this role, you will oversee our global support operations, including the Support and Documentation teams in Chicago and Chennai. 

As the Vice President of Customer Success, you will lead the global Customer Success team with current team members in Chicago, Chennai, and Amsterdam. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, and leading and inspiring a team.

Working for Trunk Club When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparal

The Director of Procurement for GTI is responsible for leading and ownership over procurement, purchasing, vendor management, contract negotiation and the day to day purchasing operations. You will develop and operate plans to ensure GTI has the resources to support current forecasted business and projected growth to respond to current and emerging markets. You will bring depth of working within a CPG or manufacturing environment and understand best in class supply chain processes. 

Bounteous is seeking a Digital Developer and Campaign Specialist to join its team of talented professionals who provide web development and interactive marketing services to clients large and small. This specialist needs to be an independent worker who is detail oriented and highly organized. A positive, customer service oriented, and problem solving attitude is a must for this role that involves meeting the demands of both a fixed marketing calendar and frequent client requests. This job involves exacting standards and unforgiving schedules—the work must be done on time (although some items can be set-up in advance) and error-free.

Our Manager, Growth Marketing will use their expertise in designing, deploying, and managing account-based (ABM) demand generation programs to drive acquisition and build the sales pipeline for our business. A successful candidate will be a talented, creative thinker, who can build scalable demand generation programs, ideally in the healthcare and/or B2B technology spaces. The candidate will have the ability to craft and evolve the overall account-based marketing strategy, while also being able to roll up their sleeves and execute the components necessary to launch, scale and measure those programs. If you have built high yield, engaging, and integrated demand generation programs and executed orchestrated campaigns with your sales team, we should talk.

We are looking for a Customer Relationship Management (CRM) Lead to work across different teams and manage the performance of lifecycle programs to ensure they are delivering the most value to our acquisition and retention goals. Reporting into the Chief Marketing Officer, this person will be responsible for the full lifecycle of our CRM program including strategy, design, implementation, measurement, and optimization. 

The Insurance Solutions Customer Success Manager is an enthusiastic and driven team member who will join Arity's Global Customer Success organization. This role focuses on supporting clients onboarding into, and evolving within, the world of mobile and/or device telematics. The Customer Success Manager has a passion and aptitude for working with customers, software, and data. They are skilled at engaging with customers, internal stakeholders and a variety of teams in Product, Engineering, Marketing and Sales to launch and evolve Arity products all-the-while providing value and meaningful outcomes for Arity customers. This role is responsible for planning, executing, and managing customer onboarding ensuring all deliverables are high quality and on time. The Customer Success Manager also ensures key operational activities, performance metrics, and insights are understood to provide opportunities to grow and evolve how we work with customers.

Maintain and Centralize Documentation. Contracts and addendums information. Client contact information. Maintain BD Referral List. Ops Handbook library content. Update Industry and PPI Slides. Responsible for Department Organization. Maintain accurate and current seating chart. Coordinate monitor, computer, equipment upgrades. Facilitate hotel desk space for off-site managers. Maintain AM, OM and AE email distribution lists. Create new accounts within Salesforce. Tracking and collection of review calibrations. Department meeting preparation and facilitation.

Reporting into the VP, Client and Media Services, the individual in this role will lead a cross-functional team of managers, digital media specialists and associates that develop and execute media recommendations on behalf of clients, including site direct and programmatic. The Director, Client and Media Services also guide campaign ad ops specialists, campaign performance analysts, and search and social team members to ensure the team operates holistically aligning objectives, strategies and KPIs to drive overall performance for clients.

We are seeking a Customer Success Analyst to help develop, nurture, and expand existing bank partner relationships. This individual will directly support Customer Success Managers in the day to day management of key relationships, including strategic planning, issue resolution, and performance reporting. We are seeking a candidate with exceptional communication skills who pays attention to details. This position will have direct exposure to bank partner executives and product teams. The ideal candidate will have past experience working with large, complex organizations in the banking or SaaS technology industry.

As Senior Product Marketing Manager, Industry Insights, you will develop research and analysis that will be leveraged by marketing, sales, and business development teams. You will analyze internal and external data to identify trends, utilize both first-party and third party research, and work with subject matter experts internally to develop insights that support our industry team. You’ll define and create a scalable, repeatable approach to developing industry insights and collaborate cross-functionally to create content and tools that shape our go-to-market strategy and product roadmap.

Are you looking to build your career in a fast-paced, innovative industry? Are you interested in joining a dynamic, global team of A-players? The Enterprise Systems Analyst is a critical, high visibility, global role in which the individual will have the opportunity to shape our planning and forecasting solutions by working hand in hand with our FP&A team and Accounting Teams. This is a highly analytical, detail-oriented position based in Chicago which requires the ability manage and support a body of work with dispersed stakeholders and see those efforts reach a successful conclusion. We’re looking for someone highly motivated and collaborative with the ability to work with cross functional teams to get to a best solution for the company.

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment.