Senior Technical Writer
4 hours ago
Develops technical documentation by understanding the product domain, product features, and use cases.
Develops understanding of the implementation processes and creates new business process templates, flow charts, forms, system/functional specification templates by interacting with business leads and subject matter experts.
Proactively identifies opportunities for improvement and updates existing templates, flow charts, and forms.
Understands and adheres to iManage technical publications standards and processes.
Gets under the hood of the product and develops excellent understanding of the product by setting up the product.
Interacts proactively with subject matter experts (for example, R&D team, Product Managers, Support, and so on) to ensure that the product documentation is technically accurate, comprehensive, and complete.
Continually thinks of innovative ways to come up with deliverables that can address problems of customers, partners, support team, and various stakeholders.