Best Operations Jobs in Chicago | Built In Chicago

Operations Jobs in Chicago

248

Manager.Customer Support

Relativity
Chicago
1 hour ago
+21
As a Customer Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The Support Manager should have intimate knowledge on all CS process and procedure. On a daily basis, the Support Manager will be responsible for monitoring the specific team’s ticket queues, ensuring that tickets are being scrubbed and assigned in a timely manner. The Support Manager will be responsible for balancing the team’s workload, reassigning tickets as needed due to PTO and scheduled training's. The Support Manager should be organized, attentive to details, and meet all of our department goals and metrics. The Support Manager informs their Manager of issues regarding personnel, performance, client perception, and project status, and works closely with colleagues to ensure consistent, high quality service. The Support Manager is also responsible for the professional development of their reports. 

Executive Assistant

Disaster Recovery Manager

Senior Customer Success Manager

Administrative Assistant

Product Manager - Corporate IT

Application Analyst

Strategy Lead

Customer Success Manager

Senior Application Administrator - Atlassian

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Customer Advocate

Sprout Social
Chicago
1 hour ago
+47
1-3 years of customer-facing experience is required (SaaS Industry experience a plus). Proactive self-starter with a curious mind and strong initiative to solve tough problems and constantly make improvements. Challenge-driven, goal-oriented, and capable of handling emergency/crisis situations. Ability to be resourceful with impressive critical thinking skills, wearing many different hats and juggling conversations between channels comfortably. Excellent verbal and written communication skills. A strong work ethic and ability to work independently. Driven by a desire to help people and passion for teaching technology to others. Demonstrated ability to deal with change and act as a team player.

Client Support Analyst

Evive
Chicago
1 hour ago
+23
Support client delivery team in meeting client expectations and goals while executing client communication and benefit hub strategies. Be an Evive expert on your assigned client benefit plans, coverage, account structures, and programs. Attend client meetings to present and document decisions around communications plans and ongoing delivery projects. Communicate timely and effectively with clients regarding ongoing communications, programs, project timelines, and strategic deliverables. Track client’s Performance Guarantee metrics monthly and share quarterly results with CDM/Success Partner to improve strategy. Track and analyze metrics around communications/deliverables to better inform delivery strategy. Collaborate, coordinate, and escalate client/member issues by acting as a client advocate while working with all departments. Communicate errors and improvements to development organization and participate in testing client features, configuration, and content. Effectively communicate with member services in order to triage member issues and coordinate between client and member services team. Analyze and triage errors around data files to ensure error-free data loading.

IT System Administrator

Green Thumb Industries (GTI)
Chicago
1 hour ago
+10
Manage, maintain and monitor the global internal & external (cloud) systems and infrastructure. Design and deploy systems for 70+ manufacturing and retail locations. Create infrastructure documentation and keep it up to date on our team wiki. Automate everyday IT help-desk and system administration tasks such as patching, support, software installation, etc. Work closely with the department head to design, build, test, and then deploy our systems. Manage your own IT projects and take full ownership. Sync your activities and share your experience with a diverse team. Provide different training to application users and managers.

Client Relationship Manager - Immigration Speciali…

Envoy Global
Chicago
7 hours ago
+39
This client facing, Client Relationship Manager, Immigration Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers. As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The

Director, Global Change Management

Ensono
Chicago
11 hours ago
+35
The Director of Global Change Management will be expected to have a broad understanding of operational expertise, capable of leading a Global team of Change Management expects. Additionally, the role is responsible for evaluating new change management models and contract policy standardization to enhancing internal and external ITSM experience. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams supporting and driving a best in class operational customer experience. 

Global Facilities Manager

Client Support Engineer Level 2

Client Manager

Senior Network Engineer-Implementation

Expert Storage Engineer

Associate Production Control Analyst- Night Shift

Senior Network Engineer

Production Control Analyst

Consultant - Procurement (Contractor)

Consultant - Procurement (Contractor)

Consultant - Procurement (Contractor)

Senior IBMi Systems Engineer

Senior Client Success Manager

Senior Mainframe Solution Architect

Manager Information Technology, Info Sys

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Executive Assistant

Pampered Chef
Chicago
16 hours ago
You’ll partner closely with our executives, providing proactive and strong operational support. You will need to be able to handle a wide range of administrative support tasks and juggle diverse responsibilities. This role will support up to three Officers on our executive team.

NATGEN PREMIER- HIGH NET-WORTH AUTO CLAIMS SPECIAL…

National General
Chicago
17 hours ago
Responsible for being the primary claim holder for high net worth Auto claims within the Claims Department which includes investigating, researching, determining coverage, estimating damage, negotiating settlements and making recommendations on legal and claim coverage issues.  Provide exemplary and expeditious claim service to the policyholder and agent of record.  This is an inside position handling Auto claims in multiple venues. 

ASSOCIATE BUSINESS SYSTEMS TESTING ANALYST

National General
Chicago
17 hours ago
Provide support to business partners to deliver solutions which achieve product and territorial expansion as well as operational improvements and new system implementations.  Participate in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing in the NPS and ANA operating systems. Assist as a liaison between developer and end-users, providing technical support to successfully implement system changes in the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products and lines of business.  Provide automated testing of various insurance products. This position can be located in the Cleveland, OH or Chicago, IL office locations.

Product Support Specialist- 3rd Shift

Eved
Chicago
17 hours ago
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to

Customer Solutions Representative - Part Time

Pampered Chef
Chicago
17 hours ago
The Customer Solutions Representative is the primary point of contact for Pampered Chef consultants and customers. This role handles a variety of requests via phone, email and chat, including but not limited to, Returned Merchandise Adjustments (RMAs), order status, shipping status, etc. We are seeking an individual who will serve as a primary point of contact, own customer issues from start to finish, and look for process improvements for the whole team. The shift is 4:00pm to 8:00pm.

Technical Business Analyst - Data Integration

PEAK6
Chicago
17 hours ago
+26
Analyzing enterprise application needs, while helping to design and implement solutions with business partners.  Developing project schedules for assigned project and coordinate responsibilities associated with project management. Ensuring stability, integration and integrity of production systems. Coordinating with operational support personnel and system administrators for application upgrades and patches. Coordinating and providing assistance for interface maintenance and support. Directing and guiding the design and implementation of systems.  Developing end user training schedules and executing them, while supporting learning systems group in design. Creating technical support documentation and keeping it updated. 

Head of Agency Distribution

Clearcover
Chicago
18 hours ago
+36
We are looking for an experienced Head of Agency Distribution that will help us bring digital insurance product solutions to an evolving agency distribution channel. This is a high visibility role. You’ll be responsible for the channel strategy, deepening relationships with existing partners and the development of new, and the overall growth and profitability of the channel. You’ll manage various channel partnerships, including, but not limited to, insurance agency partners and other B2B2C channel partners. You’ll be both a growth strategist and execution expert and have a passion for data and out-of-the-box thinking. You should approach traditional agency channels with a healthy mix of respect and irreverence, applying both creativity and flexibility in developing the channel in a uniquely Clearcover way. 

Manager of Agency Development & Support

Clearcover
Chicago
18 hours ago
+36
We are looking for an experienced Manager of Agency Development & Support to help us bring Clearcover insurance product solutions to an evolving agency distribution channel.   You’ll have a unique vantage point within the company!  You’ll have the opportunity to work across each of our functional areas to thoroughly understand our products, sales experience, and operational processes and then represent and communicate them externally with agents.  You’ll also have the opportunity to work directly with various members of the senior leadership team to launch and grow the channel, while also soliciting input and feedback from agents. The ideal candidate for this role will bring a strong background in developing and managing agency relationships and knowing how to drive growth across various agency types (call center, field/brick and mortar, digital, etc.).  You’ll also have experience developing and facilitating agency training, both live and via phone/video conference, and know how help an agent grow their business.

Building Manager / Maintenance Engineer

Farmer's Fridge
Chicago
13 hours ago
+13
About the role: In the last year, Farmer’s Fridge has more than doubled in size and we are entering an exciting period of rapid growth and expansion. We’re looking for a highly organized, process-driven person to support the administration and maintenance of our facility. You will ensure our food production team has the tools, and environment to maximize efficiency and quality.What kind of person are we looking for? Strong organization and

Manager, Telephony Operations

GoHealth
Chicago
13 hours ago
+37
The Telephony Operations Manager will lead our team of Telephony Engineers to provide strategic and technical services support for GoHealth’s telephony platform used by all of our inside sales departments. You are driven to stay ahead of the curve in conducting research on best practices and industry trends of contact center telephony technology and related topics. You will also lead all telephony related activities to partner with key stakeholders to identify contact center problems, assess their impact, formulate potential alternatives, and implement solutions. Candidates for this role can be based in our Chicago, IL or our Lindon, UT GoHealth locations

IT Support Specialist

Windows Systems Engineer

Customer Service Loan Servicing

Guaranteed Rate
Chicago
20 hours ago
+20
Responsibilities may include processing routine payment transactions, documenting calls, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.

Events Coordinator

Insurance Client Service Representative

Office Administrator

Disclosure Manager

Office Services Coordinator

Customer Service Representative

General Office Assistant

Operations Assistant

Office Assistant

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Incident Response Manger

McDonald's Technology
Chicago
22 hours ago
+26
In this execution focused role, you will handle daily ticketing of customer concerns, incident queues, process execution, critical metrics and metrics reporting. To be successful, you are able to utilize IT tools, be responsible for documenting the necessary procedures and incident response plan of action needed to quickly mitigate and analyze security incidents as they occur. Your additional experience in process management and a familiarity with legal rules, regulations and platforms are also necessary. You are highly engaged in risk management and mitigation maintaining the forward momentum to assure all assets are operating at their full capacity and you can rapidly address security when needed.

Identity Service Manager

IT Service Delivery Manager

Manager of Enterprise Services-TRIRIGA

Network Operations SDM

Oracle BI - Support Manager

Senior IT Demand/Capacity Manager

Senior Provider Relationship Manager, VMO

Director, Digital Supply Chain

Retail Solution Architect – IT Architecture Services

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MANAGER, LOSS PREVENTION ECOMMERCE

Ulta Beauty
West Suburbs
19 hours ago
The Manager, Loss Prevention eCommerce Fraud is responsible for leading a team of Corporate Analysts who support Loss Prevention systems and technologies for eCommerce and Omni-Channel by providing actionable insights into fraud, theft, losses, operational compliance and case management.  This role takes the lead recognizing and translating critical and on-going business needs into logical and concise report to enrich the Loss Prevention team’s effectiveness.  The Manager Loss Prevention eCommerce Fraud has a hands-on role in the creation of analysis and reporting, providing instruction and guidance to broaden investigations, achieving synergies in investigations across the LP organization, training the Loss Prevention team on improving utilization of tools, and providing advice to various Business Partners and Leadership based upon data and metrics.

MANAGER, LOSS PREVENTION INVESTIGATIONS

IT MANAGERS, ILLINOIS, BOLINGBROOK

IT MANAGER- .NET

IT MANAGER- BIG DATA

IT MANAGER , SAP

SENIOR IT ANALYST- WMS SYSTEMS- SUPPLY CHAIN

SENIOR IT ANALYST, MARKETING

IT ASSOCIATE ANALYST- SECURITY & NETWORK OPERATIONS CENTER (SNOC)- 2ND SHIFT

IT ANALYST - SECURITY & NETWORK OPERATIONS CENTER (SNOC)- 2ND SHIFT

IT RISK MANAGEMENT ANALYST

MANAGER, IT OPERATIONS SUPPORT

SR IT ANALYST - TRANSPORTATION SYSTEMS

IT ANALYST SAP FINANCE

SENIOR IT ANALYST DATA PROTECTION

ENGINEER – ITSM ADMIN/INTEGRATION

SENIOR IT ANALYST, QA AUTOMATION

DIRECTOR, MERCHANDISE SYSTEMS

IT ANALYST- SECURITY & NETWORK OPERATIONS CENTER (SNOC)

IT MANAGER- MARKETING SYSTEMS

ENGINEER- END USER SERVICES

IT ASSOCIATE ENGINEER, EUS A/V SUPPORT

IT ENGINEER, IDENTITY & ACCESS

DIRECTOR LOSS PREVENTION- WEST

SENIOR ENGINEER – SAP BASIS

IT ANALYST - SUPPLY CHAIN SYSTEMS (CHICAGO/FLEX)

IT DEVELOPER - TIBCO (CHICAGO/FLEX)

IT ANALYST - SUPPLY CHAIN SYSTEMS (CHICAGO/FLEX)

IT DEVELOPER - TIBCO (CHICAGO/FLEX)

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VP, CLIENT DEVELOPMENT

Centro
Chicago
1 day ago
+43
The Regional Vice President is a direct sales role with at least 7+ years of enterprise SaaS solution sales experience, 10+ years of sales experience overall, and preferably with a deep understanding of the digital advertising technology ecosystem. The position will be responsible for generating new business relationships and developing existing business within a designated territory. Requires an ability to understand and articulate the value of Centro’s solutions to customers and partners up to the C-level. Candidates must have a proven track record of meeting or exceeding sales quota and experience with value or solution based selling.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $39,361
Min: $28K
Max: $57K
Office Manager $52,355
Min: $20K
Max: $102K
Operations Associate $52,439
Min: $32K
Max: $85K
Technical Support $53,793
Min: $36K
Max: $90K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $60,813
Min: $40K
Max: $85K
Client Success Manager $69,024
Min: $37K
Max: $135K
Business Analyst $70,655
Min: $35K
Max: $124K
Customer Support Manager $72,639
Min: $37K
Max: $130K
Operations Manager $82,618
Min: $41K
Max: $150K
Business Intelligence Analyst $85,556
Min: $45K
Max: $135K
Senior Business Analyst $92,820
Min: $67K
Max: $125K
Sales Operations Manager $93,408
Min: $70K
Max: $167K
Marketing Operations Manager $96,582
Min: $50K
Max: $125K
Director of Operations $117,357
Min: $80K
Max: $185K
Director of Customer Success $121,500
Min: $70K
Max: $190K
Vice President of Operations $175,958
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $226,281
Min: $135K
Max: $600K

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