Customer Success Manager
2 weeks ago
As a Customer Success Manager (CSM) at Litera, you will be actively involved with customers to build relationships, drive adoption, address issues, identify new business opportunities, negotiate contract terms, and promote the value of our solutions. You will oversee the relationship with Litera's customers for the duration of their contract(s), as well as sell services and add-on licenses to grow existing customer relationships.
You will act as the primary point-of-contact and trusted advisor for your clients to facilitate success with our software solutions and to positively impact the value we bring to their business. You act as the voice of the customer and will advocate their needs internally to all Litera's teams. As part of the Customer Success team, you are in a highly visible position which affords talented people many opportunities to grow and advance.
As a member of the Customer Success Team at Litera, you'll partner with every other team in order to act as the voice of the customer and champion their needs. Our team believes in pushing the status quo, celebrating wins, working smart and creating a culture where people are encouraged to be themselves and love what they do. We also offer benefits that you don't find everywhere.