Chicago Tech Jobs and Startup Jobs

7

Product Manager - Cloud Services

iManage
Chicago
6 days ago
+32
You will work with iManage Cloud customers, iManage Cloud Operations, iManage Cloud Services and other internal and external stakeholders to define services which will enhance the customer experience for iManage Cloud customers. In this role you will compile feedback, suggest service enhancements, and integrate these enhancements into the Cloud Services roadmap. You will manage the introduction of enhancements to our Cloud Services from inception through customer availability. This position reports to the Sr. Product Manager-Cloud Services as a member of the iManage Cloud Service Team. The ideal candidate will have prior experience as a product manager for a cloud services provider with a background in delivery of IT services.

Support Engineer

Customer Success Manager

Litera Microsystems
Chicago
2 weeks ago
+15
As a Customer Success Manager (CSM) at Litera, you will be actively involved with customers to build relationships, drive adoption, address issues, identify new business opportunities, negotiate contract terms, and promote the value of our solutions. You will oversee the relationship with Litera's customers for the duration of their contract(s), as well as sell services and add-on licenses to grow existing customer relationships. ​You will act as the primary point-of-contact and trusted advisor for your clients to facilitate success with our software solutions and to positively impact the value we bring to their business. You act as the voice of the customer and will advocate their needs internally to all Litera's teams. As part of the Customer Success team, you are in a highly visible position which affords talented people many opportunities to grow and advance. As a member of the Customer Success Team at Litera, you'll partner with every other team in order to act as the voice of the customer and champion their needs. Our team believes in pushing the status quo, celebrating wins, working smart and creating a culture where people are encouraged to be themselves and love what they do. We also offer benefits that you don't find everywhere.

Customer Success Manager (tech touch)

Litera Microsystems
Chicago
2 weeks ago
+15
As a Tech Touch Customer Success Manager at Litera, you will be responsible for utilizing technology to proactively communicate with current customers, primarily focused on mid/small market. You will also build and maintain resources to complement CSM outreach across our entire customer base. You will determine how various forms of outreach (emails, webinars, videos, NPS surveys) should work together and align with Marketing and other areas based on the company's higher-level communication plan. 

Customer Support Representative

Litera Microsystems
Chicago
3 weeks ago
+15
As a Customer Support Representative, you will provide front-line problem solving and document triage directly to customers and prospective customers for our software product. In addition, our Customer Support Representatives provide over-the phone training and consultative guidance to customers. Your responsibilities will be focused on answering customer and prospective customer questions related to installation, implementation or standard product usage via the phone or email. In addition, you will assist customers and prospective customers with issues related to their unique implementation of our software products.

Customer Experience Associate

Envoy Global
Chicago
3 weeks ago
+40
We’re looking for a Customer Experience Associate (CX) to join our all-star Customer Experience team. The Customer Experience Associate knows that every Envoy Global customer is extremely valued and that all interactions with them are treated as such. Reporting into the Customer Experience Manager, you are the voice of Envoy Global, and a knowledge resource for end users. 

Customer Success Analyst

Lextegrity
Chicago
3 weeks ago
We are hiring a Customer Success Analyst to serve as an advisor to our enterprise customers, guiding them on all steps of their customer experience, including onboarding, training, support and product engagement. We need someone who is comfortable with technology and who is excited about learning how to use the features of our platform so that they can communicate this knowledge to our customers. We also need someone who is comfortable doing telephone and web/email-based support, and who is interested in growing with the company as our customer base and internal needs expand. 

Operations Manager

Nextpoint
Chicago
1 month ago
Who We Are: Nextpoint is a pioneer in Legal Tech and a market leader in cloud-based eDiscovery and trial solutions for law firms, corporations, and government agencies.  Our eDiscovery platform helps attorneys manage large data sets, identify relevant information via AI and complex searches, and organize the evidence to build compelling arguments to support their clients' interests.  The legal industry is undergoing an exciting transformation as

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