Customer Success Manager
Keeper Security, Inc.
2 weeks ago
Responsible for managing the overall account relationship. Works with clients to negotiate contract renewals, cross-sells and upsells.
Protect and defend annual revenue and customer base.
Utilizes detailed knowledge of products and thorough knowledge of clients business to consult and provide solutions that will increase value.
Ability to sell on value in a highly competitive market. Consult with clients on best practices.
Liaise with technical support when necessary.
Keep accurate, detailed records of all sales activity in CRM (Salesforce.com).
Assist the customer in executing transactional opportunities.
Accountable for maintaining and growing assigned accounts by building relationships, solution selling, and closing.
Identifying decision-makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
Stay current with market/industry dynamics, competition, market pricing, and vertical market requirements, etc. to be best positioned for success in the growth and development of assigned accounts.
Responsible for updating relevant customer information - including but not limited to activity, funnel, opportunity updates, maintenance of monthly goals, customer proposals, and customer contracts.