Chicago Tech Jobs and Startup Jobs

7

Support Engineer

Kenna Security
Chicago
4 days ago
+32
We’re looking for an energetic and driven Support Engineer who will be responsible for answering customer questions about Kenna platform and troubleshooting more complex technical and data issues. You'll be a part of a growing and experienced engineering team. You will work closely with others to learn the Kenna app and how to investigate and troubleshoot interesting technical questions and issues.

Application Support Specialist

OneSpan
Chicago
1 week ago
+19
Customer focus on Key Account Management. Become a cyber-security Subject Matter Expert (SME). Investigate and diagnose tickets to obtain customer satisfaction . Document troubleshooting steps and resolution details. Create and submit knowledge articles. Verify resolution with end-users and resolve assigned tickets. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager. Escalate & prioritize unresolved Incidents to 3rd line. Attend troubleshooting calls .

Support Center Supervisor

CPI, the OpenFox Company
West Suburbs
2 weeks ago
+34
Summary: The Support Center Supervisor will manage CPI Support Center staff, receive and respond to customer support calls, and provide internal support for CPI. Job Requirements 3+ Years Experience Experience performing a technical support role for computer data systems and supervising technical support staff Red Hat Enterprise Linux and/or IBM AIX Knowledge Microsoft Windows Desktop experience Networking knowledge and troubleshooting

Technical Support (Product Specialist)

OneSpan
Chicago
2 weeks ago
+19
The Product Specialist has responsibility for the handling of all 2nd line cases in a knowledgeable, courteous and responsive way. You are part of the OneSpan Customer Support organization, providing a Word Class Customer Support Experience.The Product Specialist will work in 2nd line cases for the assigned OneSpan product(s)/services. 2nd line cases typically cannot be handled by the Support Analysts/Specialists (1st line). The Product Specialist will work closely together with a team of assigned Product Specialists and Engineering (3rd line) support to provide timely resolution.The role is accountable for meeting the restore and resolution Service Levels for all incidents for the assigned OneSpan product(s)/services. Additionally, the Product Specialist is responsible for establishing and maintaining both an internal and external knowledgebase to ensure a world class customer support service.

Customer Success Manager

Keeper Security, Inc.
Chicago
2 weeks ago
+21
Responsible for managing the overall account relationship. Works with clients to negotiate contract renewals, cross-sells and upsells. Protect and defend annual revenue and customer base. Utilizes detailed knowledge of products and thorough knowledge of clients business to consult and provide solutions that will increase value. Ability to sell on value in a highly competitive market. Consult with clients on best practices. Liaise with technical support when necessary. Keep accurate, detailed records of all sales activity in CRM (Salesforce.com). Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling, and closing. Identifying decision-makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer. Stay current with market/industry dynamics, competition, market pricing, and vertical market requirements, etc. to be best positioned for success in the growth and development of assigned accounts. Responsible for updating relevant customer information - including but not limited to activity, funnel, opportunity updates, maintenance of monthly goals, customer proposals, and customer contracts.

Director, Customer Success

Keeper Security, Inc.
Chicago
2 weeks ago
+21
We are seeking an ambitious Director of Sales, Account Management to lead and develop a team of Account Managers. This role is ideal for a Sales Leader who is experienced at managing Account Managers and has a history of over-achieving upsell and expansion targets. The team’s task is twofold; to ensure the customers success therefore safeguarding and maximizing the renewal and, to identify and convert opportunities to expand and upsell Keeper’s footprint with the customer. The Director of Sales will proactively engage in the day-to-day management of account managers. This role will work directly with Sales, Technical Support, Professional Services and Finance. 

Customer Support Representative (B2B)

Keeper Security, Inc.
Chicago
2 months ago
+21
As the Customer Support Representative, you will support the Director of Enterprise Customer Support with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

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