Chicago Tech Jobs and Startup Jobs

24

Customer Success Manager

Bringg
Chicago
22 hours ago
+34
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Operations Analyst

Codal
Chicago
3 days ago
+36
Proactively identify, manage, and drive efficiency with key operational processes to ensure creative process is optimized​. Produce forecasting reports that allow for the effective planning, assigning and shifting of resources​ and services. Develop internal process and procedures. Vendor management, scouting, negotiating and management. Point-of-contact for vendors during scoping phase, negotiating costs and ensuring availability matches project timelines​. Partner with UX, Agile and Product Managers and Media Strategy on talent assessments​. On-board and recruit new employees. Manage Support & Service desk for issues both internally and client facing. Work closely with the marketing and operations strategy to manage creative team. ensuring communication of these dates and troubleshooting issues.

Customer Success Manager

ReviewTrackers
Chicago
4 days ago
+47
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Customer Success Manager to join our Customer Success Team. You will serve as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. Come join us as we continue to change the way businesses interact with their customers!

Implementation Project Manager

Mastery Logistics Systems
Chicago
4 days ago
+18
Work collaboratively with customers from project inception through the go-live implementation; discovery activities, gap-analysis, statement of work, client support & app training. Represent the Mastery brand & values during all client interactions. Create, continuously modify, and deliver project plans that reflect actions required for project success. Prepare documentation for customers and project members, including project stakeholders. Identify, communicate and mitigate project issues and risk for multiple active assignments simultaneously. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Collaborate with software development for remediation of software defects and communication of development milestones for active projects.

Digital Training Specialist

Mastery Logistics Systems
Chicago
4 days ago
+18
Represent the Mastery brand and values during all client interactions. Design user-documentation to outline Mastery product functionality. Conduct internal and external trainings on Mastery software products. Work with internal and external project resources to ensure user training and adoption of Mastery products. Document customer process flows and assist with the design of software enhancements required for project success. Create training plans for instructor-led and remote training for Mastery software products. Maintain strong relationships with all departments to ensure feedback of training materials and industry best practices. Manage internal and digital adoption content suite.

Director, IT Security

Green Thumb Industries (GTI)
Chicago
4 days ago
+23
The Director, IT Security leads security services ensuring that all organization security requirements are met. It includes managing the Data Protection program, ensuring effective data loss prevention activities across various systems, applications, third parties and network security. This position requires a steadfast execution mindset, exceptional communication and collaboration skills and the ability to collaborate in a demanding environment while maintaining a composed, professional demeanor. A high degree of ownership, initiative, interaction and teamwork is required to be effective in the role. As this is a leadership role you will be counted on to be the example for the team to follow.

Executive Assistant

Green Thumb Industries (GTI)
Chicago
1 week ago
+23
Manage Executive calendars including the scheduling of meetings, conference calls, virtual interviews, appointments, and travel. Ensure the background materials for appointments and meetings are prepared and available timely. Handle a high volume of confidential and sensitive information with professionalism and maintain discretion and the confidentiality of all information. Lead event planning for Chief People Officer-hosted functions, including presentation coordination and scheduling, effective room setup design, technology tested and working, logistics planning, attendee list management, and on-site oversight. Perform administrative work including organizing and managing files (electronic and paper), scheduling meetings and preparing agendas, designing and updating spreadsheets and presentations, managing and tracking the HR budget, setting up document management systems, managing vendor processes, managing mail, facilities support, and personal assistant requests. Ability to produce highest quality work product and effectively review others’ work for accuracy.

Construction Project Manager

Green Thumb Industries (GTI)
Chicago
1 week ago
+23
GTI just keeps growing and growing! We’re seeking a logistical genius and construction management guru to oversee new retail/dispensary construction projects. As a Construction Project Manager with GTI/RISE, you will be responsible for serving as the liaison between GTI HQ and our dispensary build-outs in the field ensuring scope of work is executed, quality of brand is maintained, timelines are beat, and budgets are always in the green! You should have off the charts communication skills to work with sub-contractors/vendors and your teammates alike. As a proven Construction PM, you have managed over a dozen projects at a time working across a national landscape. 

Technical Project Manager

Codal
Chicago
1 week ago
+36
Codal is searching for a highly skilled project manager to oversee multiple UX & software engineering projects. With experience in managing complex projects and proven leadership skills, our ideal candidate will act as a client-facing project lead, coordinating between client and project team to deliver a successful digital product.

Director, eCommerce

Green Thumb Industries (GTI)
Chicago
1 week ago
+23
The Director of Ecommerce is a high-impact leader responsible for the vision and strategy for Green Thumb’s digital presence. This individual will work cross-functionally to build greenfield platforms across ecommerce, customer relationship management, mobile, CRM and retail, developing a cohesive, world-class digital experience for Green Thumb’s customers across all brands. The Director of Ecommerce reports directly to the Chief Information Officer, with high visibility to the rest of the Executive Leadership Team. This position requires an outside the box strategic leader with the flexibility to manage the fast pace and unique challenges of the cannabis industry.

President, Retail

Green Thumb Industries (GTI)
Chicago
1 week ago
+23
This leader will be a master communicator, influential and authentic. They will understand the retail experience at a holistic level and possess a track record of leading a world-class retail team through cultivating a culture of accountability, transparency and attention to detail. This person will translate the vision of what-could-be into an efficient, scalable operation resulting in measurable increases in revenue, employee engagement, customer satisfaction and overall profitability & scalability of the company.

Project Coordinator

Codal
Chicago
1 week ago
+36
Codal is searching for a highly skilled coordinator to assist project managers and act as a liaison between clients, account managers, designers, developers, and other members of the project team. With veritable experience in project management, our ideal candidate will manage and organize project documentation and complete other administrative duties.

Director, Procurement

Green Thumb Industries (GTI)
Chicago
1 week ago
+23
The Director of Procurement for GTI is responsible for leading and ownership over procurement, purchasing, vendor management, contract negotiation and the day to day purchasing operations. You will develop and operate plans to ensure GTI has the resources to support current forecasted business and projected growth to respond to current and emerging markets. You will bring depth of working within a CPG or manufacturing environment and understand best in class supply chain processes. 

Technical Support Specialist

PowerReviews
Chicago
1 week ago
+38
As a Technical Services Analyst, you will lead the technical relationship for a named set of clients to ensure their success using our SaaS platform, seamlessly partnering with our Account Management and Customer Success teams. This role is a mix of duties including problem solving of SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with clients. 

Implementation Project Manager

PowerReviews
Chicago
1 week ago
+38
The Implementation Project Manager is a key member of the team that delivers the value of PowerReviews platform to our clients. This person will partner with an Implementation Engineer and work directly with internal and external teams from project inception to completion, providing project oversight and best practices consultation as they implement their PowerReviews solution. They will also work internally with cross-functional teams including Sales, Product Management, Engineering and Support.

Electrical Controls Engineer

Green Thumb Industries (GTI)
Chicago
2 weeks ago
+23
This role will oversee site-level industrial controls, networking, and security related to cultivation environments and process automation. The Operational Technology Engineer shall aid in the development of the industrial communication infrastructure and act to plan, deploy, and troubleshoot new functionality for site-level projects. This role will be responsible for overseeing direction of external vendors in keeping with GTI’s goals and standards. The right candidate for us has a strong electrical engineering background, experience in industrial networking, and is comfortable working cross-functionally with both external vendors and internal stakeholders. If you are a problem-solving, agile team player with no ego, get stuff done with excellence human, we want to connect!

Scrum Master

Codal
Chicago
2 weeks ago
+36
Codal is searching for a highly skilled Scrum Master to implement Agile methodologies and processes into Codal’s cross-functional teams. With veritable experience in both Agile release planning and project management, our ideal candidate will facilitate necessary meetings, mitigate project risks, and support the design and development teams.

Project Manager

Codal
Chicago
2 weeks ago
+36
Determining and conveying potentials impact on budget, time and risk using appropriate fact-based metrics/assumptions. Collaborating with business/technology owners to ensure that project deliverables achieve the business result that will enable value creation. Developing integrated project plans by applying estimation models. Documenting assumptions, refining plans and managing performance against them. Determining quality standards and overseeing the execution/production of management documents. Identifying and managing project costs and budgets by anticipating operational and tactical risks. Raising and monitoring issues and conflicts, removing barriers, resolving minor project issues and escalating them to leadership when required. Setting up appropriate governance and oversight of assigned projects.. Managing project communications including status reports to executives, stakeholders, business units, vendors, and project teams.

Senior Technical Support Analyst

Morningstar
Chicago
2 weeks ago
+45
Job Duties: Work as part of the global support team supporting the financial market data business by providing technical assistance and support to clients globally to deliver high-quality data to service and grow the market data business. Partner with internal technology specialists to onboard new datasets and provide advanced data streaming metrics to enhance the investment process, portfolio construction, and risk management. Identifying, researching, and resolving complex technical data issues that enhance business decision making capabilities. Provide technical support to all incoming queries and resolve all data issues M-F from 9AM to 6PM. Evaluate all incoming queries and escalate to the relevant teams. Manage and triage of all issues via customer relationship management system, Salesforce Service Cloud, including but not limited to ensuring Service Level Agreements are satisfied. Extract and analyze exchange market data for a variety of financial assets to identify data content is in line with exchange specifications and provide solutions to enhance the workflow for data delivery cycles, and drive value to the services by suggesting optimal solutions. Support key customers, schedule and participate in regular client service reviews, via phone. Assist internal teams with queries relating to market data delivery and products, providing additional training where necessary. Enhance data quality by using data science methods and tools to evaluate historical market prices in conjunction with fundamental knowledge of financial corporate actions. Document all actions in CRM system and create escalations to counterparties in JIRA to track and manage priority for customer aspects. Provide regular follow‐up to clients on all outstanding queries. Extract network throughput to gauge the requirement for onboarding new datasets for customers. Actively contribute to process improvement project work. Monitor data connectivity between servers via various network protocols to ensure successful data delivery from the globe wide exchanges to clients. Attend meetings over the phone and in person with Clients.

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Load 8 more jobs12 jobs at Morningstar

General Manager, Dispensary

Green Thumb Industries (GTI)
Chicago
2 weeks ago
+23
We are looking for a General Manager to run our dispensary retail operations for GTI's dispensary based in Joliet, IL. This person will be responsible for overseeing daily operations of the dispensary, handling the needs of all patients and hiring and developing a team of Patient Care Specialists who are passionate about medical cannabis and compliant with state and local rules and regulations. You will also work with the District Manager in Illinois and Corporate GTI leadership to ensure sound record keeping and compliance with local and state regulations.

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