Chicago Tech Jobs and Startup Jobs

9

Customer Engagement Specialist

Outcome Health
Chicago
17 hours ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Technical Support Specialist

Outcome Health
Chicago
17 hours ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Material Handling/ Logistics Coordinator

Tribune Publishing
Chicago
1 day ago
Responsibility for coordinating and assisting the work group engaged in receiving, staging and moving of trailers for all Solo Mail and Shared Mail products. Responsible for inspecting all incoming shipments and trailers immediately on receipt for possible shipping damage; verify that the weight, count, etc. agree with the shipper's forwarding documents and quantities correspond with Advertising request; and document and maintain records on materials receipts to support accurate and timely payment of invoices

Network Operations Specialist

Outcome Health
Chicago
2 weeks ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Customer Support Specialist

Outcome Health
Chicago
2 weeks ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Digital Marketing Strategist

The Black Sheep
Chicago
3 weeks ago
Digital Marketing Strategist Are you an optimist that knows accurately following rules and processes is the way to a client’s heart? Are you a young digital marketing professional whose day is scheduled with tasks down to the minute? Are you a communication wizard that loves to tell anyone you work with about the detailed, credible results you bring to the table? Then stop what you’re doing and apply to be a Digital Marketing Strategist at The

Technical Project Manager - Retail

Cooler Screens
Chicago
4 weeks ago
+21
Cooler Screens was founded on the core idea that consumers deserve a far better experience than what is available today in bricks-and-mortar retail. We call this concept “CX” and it guides all that we do. We have begun the CX journey by bringing what consumers love about shopping on-line to the frozen and refrigerated food aisle.    Cooler Screens is re-imagining the business of brick-and-mortar retail for retailers and brands.  We are

CLIENT DEVELOPMENT MANAGER

Conversant
Chicago
1 month ago
+48
The Client Development Manager will grow a current book of business. They will identify, influence, present, close deals with customers and meet and exceed quotas by leading and leveraging Conversant’s capabilities.

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

CAMPAIGN OPERATIONS MANAGER

DIRECTOR, CLIENT DEVELOPMENT

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Retail Project Manager

Cooler Screens
Chicago
3 months ago
+21
As Cooler Screens' Retail Project Manager, you will lead the day-to-day communications with our high-profile retail partners, ensuring that information is efficiently relayed to and from our internal cross-functional team. You will also manage all program-related tasks and timing related to retailer-specific milestones, identifying any risks and their impact on critical paths. You will serve as the key point-of-contact for our retail partners and are responsible for maintaining collaborative and productive relationships.  

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