Chicago Tech Jobs and Startup Jobs

26

Technical Project Manager

Codal
Chicago
3 days ago
+36
Codal is searching for a highly skilled project manager to oversee multiple UX & software engineering projects. With experience in managing complex projects and proven leadership skills, our ideal candidate will act as a client-facing project lead, coordinating between client and project team to deliver a successful digital product.

Project Coordinator

Codal
Chicago
6 days ago
+36
Codal is searching for a highly skilled coordinator to assist project managers and act as a liaison between clients, account managers, designers, developers, and other members of the project team. With veritable experience in project management, our ideal candidate will manage and organize project documentation and complete other administrative duties.

Technical Support Specialist

PowerReviews
Chicago
1 week ago
+38
As a Technical Services Analyst, you will lead the technical relationship for a named set of clients to ensure their success using our SaaS platform, seamlessly partnering with our Account Management and Customer Success teams. This role is a mix of duties including problem solving of SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with clients. 

Implementation Project Manager

PowerReviews
Chicago
1 week ago
+38
The Implementation Project Manager is a key member of the team that delivers the value of PowerReviews platform to our clients. This person will partner with an Implementation Engineer and work directly with internal and external teams from project inception to completion, providing project oversight and best practices consultation as they implement their PowerReviews solution. They will also work internally with cross-functional teams including Sales, Product Management, Engineering and Support.

Technical Support Specialist

Outcome Health
Chicago
1 week ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Customer Engagement Specialist

Outcome Health
Chicago
1 week ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Customer Success Manager

Bringg
Chicago
1 week ago
+34
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Customer Success Manager

Mastery Logistics Systems
Chicago
1 week ago
+18
Work collaboratively with customers and internal stakeholders through all phases of the customer relationship; engagement, onboarding, implementation, support, & success. Represent the Mastery brand values during all client interactions. Utilize industry experience to create innovative and tailored solutions for Mastery customers. Drive product value, adoption, and user experience through onsite and virtual interactions with Customers. Manage day-to-day tasks and communication with internal and external stakeholders. Represent customer needs and interests to internal stakeholders. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Manage customer success through relationship building, product expertise, and problem solving.

Scrum Master

Codal
Chicago
1 week ago
+36
Codal is searching for a highly skilled Scrum Master to implement Agile methodologies and processes into Codal’s cross-functional teams. With veritable experience in both Agile release planning and project management, our ideal candidate will facilitate necessary meetings, mitigate project risks, and support the design and development teams.

Project Manager

Codal
Chicago
1 week ago
+36
Determining and conveying potentials impact on budget, time and risk using appropriate fact-based metrics/assumptions. Collaborating with business/technology owners to ensure that project deliverables achieve the business result that will enable value creation. Developing integrated project plans by applying estimation models. Documenting assumptions, refining plans and managing performance against them. Determining quality standards and overseeing the execution/production of management documents. Identifying and managing project costs and budgets by anticipating operational and tactical risks. Raising and monitoring issues and conflicts, removing barriers, resolving minor project issues and escalating them to leadership when required. Setting up appropriate governance and oversight of assigned projects.. Managing project communications including status reports to executives, stakeholders, business units, vendors, and project teams.

DIRECTOR, CLIENT DEVELOPMENT

Conversant
Chicago
1 week ago
+48
The individual is responsible for becoming first and foremost a client partner.  We expect them to create win/win outcomes that will that will lead to revenue growth for Conversant.  We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals. Lead internal resources for the preparation and delivery of objective based solutions for clients. Be consultative and uses creativity to create and deliver customized sales solutions that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of account both internally and externally. Build relationships with key stake holders including the partner strategy team, marketing, analytics, legal, compliance and key decision makers and influencers at the organization. Work to quickly learn and understand landscape the client operates in to help address their needs in way that is competitive and meaningful. Negotiate with client’s key decision makers and influencers to create positive outcomes for Conversant and the client. Develop a roadmap for success over time that will enable client satisfaction, growth and trust.  Ultimately aspire to become the Client’s Trusted Advisor.

CAMPAIGN ARCHITECT

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

Implementation Project Manager

Mastery Logistics Systems
Chicago
1 week ago
+18
Work collaboratively with customers from project inception through the go-live implementation; discovery activities, gap-analysis, statement of work, client support & app training. Represent the Mastery brand & values during all client interactions. Create, continuously modify, and deliver project plans that reflect actions required for project success. Prepare documentation for customers and project members, including project stakeholders. Identify, communicate and mitigate project issues and risk for multiple active assignments simultaneously. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Collaborate with software development for remediation of software defects and communication of development milestones for active projects.

Implementation Specialist

Mastery Logistics Systems
Chicago
1 week ago
+18
Work collaboratively with customers from project inception through the go-live implementation; discovery activities, gap-analysis, statement of work, client support & app training. Represent the Mastery brand & values during all client interactions. Lead project discussions and utilize best-practices to solve common industry challenges. Document customer process flows and assist with the design of software enhancements required for project success. Manage day-to-day tasks and communicate project status to internal and external stakeholders. Identify, communicate and mitigate project issues and project risk. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Troubleshoot software issues and collaborate with software development for remediation.

Application Support Specialist

Mastery Logistics Systems
Chicago
1 week ago
+18
Work collaboratively with customers as they transition from project implementation and go-live to active customers. Represent the Mastery brand & values during all client interactions . Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry. Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction. Identify, communicate and escalate critical issues to appropriate internal and external parties. Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions. Troubleshoot software issues and collaborate with software development for remediation. Perform after-hours support as necessary for Mastery customers.

Digital Training Specialist

Mastery Logistics Systems
Chicago
1 week ago
+18
Represent the Mastery brand and values during all client interactions. Design user-documentation to outline Mastery product functionality. Conduct internal and external trainings on Mastery software products. Work with internal and external project resources to ensure user training and adoption of Mastery products. Document customer process flows and assist with the design of software enhancements required for project success. Create training plans for instructor-led and remote training for Mastery software products. Maintain strong relationships with all departments to ensure feedback of training materials and industry best practices. Manage internal and digital adoption content suite.

Senior Technical Support Analyst

Morningstar
Chicago
1 week ago
+45
Job Duties: Work as part of the global support team supporting the financial market data business by providing technical assistance and support to clients globally to deliver high-quality data to service and grow the market data business. Partner with internal technology specialists to onboard new datasets and provide advanced data streaming metrics to enhance the investment process, portfolio construction, and risk management. Identifying, researching, and resolving complex technical data issues that enhance business decision making capabilities. Provide technical support to all incoming queries and resolve all data issues M-F from 9AM to 6PM. Evaluate all incoming queries and escalate to the relevant teams. Manage and triage of all issues via customer relationship management system, Salesforce Service Cloud, including but not limited to ensuring Service Level Agreements are satisfied. Extract and analyze exchange market data for a variety of financial assets to identify data content is in line with exchange specifications and provide solutions to enhance the workflow for data delivery cycles, and drive value to the services by suggesting optimal solutions. Support key customers, schedule and participate in regular client service reviews, via phone. Assist internal teams with queries relating to market data delivery and products, providing additional training where necessary. Enhance data quality by using data science methods and tools to evaluate historical market prices in conjunction with fundamental knowledge of financial corporate actions. Document all actions in CRM system and create escalations to counterparties in JIRA to track and manage priority for customer aspects. Provide regular follow‐up to clients on all outstanding queries. Extract network throughput to gauge the requirement for onboarding new datasets for customers. Actively contribute to process improvement project work. Monitor data connectivity between servers via various network protocols to ensure successful data delivery from the globe wide exchanges to clients. Attend meetings over the phone and in person with Clients.

Mergers & Acquisition Project Manager, Finance

Head of Index Technology

Customer Support Manager

Associate Customer Success Manager

Technical Support Representative

Project Manager, Operational Excellence

Associate Employee Support Analyst

Privacy Program Manager

Program Manager

Senior Client Service Representative

Managing Director, Americas - Morningstar Investment Management

Customer Success Manager

Load 9 more jobs13 jobs at Morningstar

Operations Analyst

Codal
Chicago
3 weeks ago
+36
Proactively identify, manage, and drive efficiency with key operational processes to ensure creative process is optimized​. Produce forecasting reports that allow for the effective planning, assigning and shifting of resources​ and services. Develop internal process and procedures. Vendor management, scouting, negotiating and management. Point-of-contact for vendors during scoping phase, negotiating costs and ensuring availability matches project timelines​. Partner with UX, Agile and Product Managers and Media Strategy on talent assessments​. On-board and recruit new employees. Manage Support & Service desk for issues both internally and client facing. Work closely with the marketing and operations strategy to manage creative team. ensuring communication of these dates and troubleshooting issues.

Network Operations Specialist

Outcome Health
Chicago
3 weeks ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Customer Support Specialist

Outcome Health
Chicago
3 weeks ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Customer Success Manager

ReviewTrackers
Chicago
1 month ago
+47
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Customer Success Manager to join our Customer Success Team. You will serve as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. Come join us as we continue to change the way businesses interact with their customers!

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