Chicago Tech Jobs and Startup Jobs

21

Implementation Project Manager

Mastery Logistics Systems
Chicago
2 days ago
+14
Work collaboratively with customers from project inception through the go-live implementation; discovery activities, gap-analysis, statement of work, client support & app training. Represent the Mastery brand & values during all client interactions. Create, continuously modify, and deliver project plans that reflect actions required for project success. Prepare documentation for customers and project members, including project stakeholders. Identify, communicate and mitigate project issues and risk for multiple active assignments simultaneously. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Collaborate with software development for remediation of software defects and communication of development milestones for active projects.

Application Support Engineer (USA)

Bringg
Chicago
2 days ago
+34
Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports internally and with our Customers. Build sustainable relationships and trust with our Customers through open and interactive communication. Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools. Constantly improve customer service performance and procedures.

Customer Engagement Specialist

Outcome Health
Chicago
5 days ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

​Technical Project Coordinator​

Rheaply, Inc.
Chicago
5 days ago
As we continue to expand our business, we are seeking a ​Technical Project Coordinator​ to join our current Product team.

Director, Strategic Operations

Tempus
Chicago
6 days ago
+34
Manage core data partners, working closely with internal and external stakeholders to ensure continuous alignment and attainment of all contracted milestones. Work closely with cross-functional teams to support end-to-end process from data receipt to export. Lead interdisciplinary teams to deliver health economics and outcomes analysis projects to research partners. Engage extensively with industry partners to understand research needs, develop project specifications, define trial cohorts, and actively manage project execution. Bring the voice of the customer to internal discussions. Partner with Tempus data science teams to analyze clinical data and determine key outcomes and endpoints.

VP of Drug Discovery

Manager, Inventory Control

Systems Engineer

Director of Bioinformatics

Order Processing Associate

Manager, Laboratory Operations

Sample Returns Associate

Research Partnerships Manager - North Central

Program Lead, CDx Development

Director Clinical Lab Operations

Customer Success Specialist, Provider

Lab Assistant for Histology

Lab Operations Associate

Clinical Coordinator

Manager, Life Sciences Commercial Operations

Load 10 more jobs16 jobs at Tempus

Operations Analyst

Codal
Chicago
6 days ago
+36
Proactively identify, manage, and drive efficiency with key operational processes to ensure creative process is optimized​. Produce forecasting reports that allow for the effective planning, assigning and shifting of resources​ and services. Develop internal process and procedures. Vendor management, scouting, negotiating and management. Point-of-contact for vendors during scoping phase, negotiating costs and ensuring availability matches project timelines​. Partner with UX, Agile and Product Managers and Media Strategy on talent assessments​. On-board and recruit new employees. Manage Support & Service desk for issues both internally and client facing. Work closely with the marketing and operations strategy to manage creative team. ensuring communication of these dates and troubleshooting issues.

Network Operations Specialist

Outcome Health
Chicago
6 days ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Customer Support Specialist

Outcome Health
Chicago
6 days ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

CLIENT DEVELOPMENT MANAGER - AUTO

Conversant
Chicago
6 days ago
+48
The Client Development Manager, Automotive is responsible for becoming first and foremost a trusted client partner on an existing book of business comprised of auto OEM accounts.  This individual will be expected to create win/win outcomes that result in revenue growth for our clients and for Conversant, and meet or exceed her/his revenue quota.  The ideal candidate will use their, sales automotive and digital media business acumen to uncover business needs and identify how Conversant’s solutions can help clients achieve their business goals.

SENIOR CLIENT ACTIVATION MANAGER

CLIENT DEVELOPMENT MANAGER

Senior Operations Manager

Morningstar
Chicago
1 week ago
+45
The Senior Manager, Trade Operations manages the trade operations team within Morningstar Investment Management (MIM)’s broader investment operations group. The manager is responsible for delivering the highest quality investment and operations support, ensuring efficient and robust investment portfolio trade implementation for the Morningstar Managed Portfolios (MMP) program and mutual fund operations. The manager plays a pivotal role in the evolution of the trade team and its processes, with a focus on optimizing trade workflows, managing operational risks and effectively leveraging vendors, technology and global operations resources. The ideal candidate is comfortable leading strategic operational developments while at the same time being rolling up their sleeves when needed. The role is based in Chicago in the heart of the Loop and reports to our Head of Investment Operations, Americas.

Scrum Master

Project Manager / Scrum Master

Mergers & Acquisition Project Manager, Finance

Head of Index Technology

Associate Customer Success Manager

Associate Employee Support Analyst

Privacy Program Manager

Senior Client Service Representative

Customer Success Manager

Load 6 more jobs10 jobs at Morningstar

Customer Success Manager

Bringg
Chicago
1 week ago
+34
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Technical Project Manager

Codal
Chicago
1 week ago
+36
Codal is searching for a highly skilled project manager to oversee multiple UX & software engineering projects. With experience in managing complex projects and proven leadership skills, our ideal candidate will act as a client-facing project lead, coordinating between client and project team to deliver a successful digital product.

Solution Architect Brazil

Bringg
Chicago
1 week ago
+34
Solely responsible for all project activities: Requirements gathering, Scoping, Planning, & Implementation. Ensure project goals are delivered on time and on budget. Focal point for the customer for all project related activities. Identify and define needed resources for the project. Ensure all team members contribute and benefit. Mediate conflicts and mitigate project risks. Understand customer needs - Being able to listen to customer needs and analyse their use case to details.

Project Coordinator

Codal
Chicago
2 weeks ago
+36
Codal is searching for a highly skilled coordinator to assist project managers and act as a liaison between clients, account managers, designers, developers, and other members of the project team. With veritable experience in project management, our ideal candidate will manage and organize project documentation and complete other administrative duties.

Technical Support Specialist

Outcome Health
Chicago
2 weeks ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Scrum Master

Codal
Chicago
2 weeks ago
+36
Codal is searching for a highly skilled Scrum Master to implement Agile methodologies and processes into Codal’s cross-functional teams. With veritable experience in both Agile release planning and project management, our ideal candidate will facilitate necessary meetings, mitigate project risks, and support the design and development teams.

Project Manager

Codal
Chicago
2 weeks ago
+36
Determining and conveying potentials impact on budget, time and risk using appropriate fact-based metrics/assumptions. Collaborating with business/technology owners to ensure that project deliverables achieve the business result that will enable value creation. Developing integrated project plans by applying estimation models. Documenting assumptions, refining plans and managing performance against them. Determining quality standards and overseeing the execution/production of management documents. Identifying and managing project costs and budgets by anticipating operational and tactical risks. Raising and monitoring issues and conflicts, removing barriers, resolving minor project issues and escalating them to leadership when required. Setting up appropriate governance and oversight of assigned projects.. Managing project communications including status reports to executives, stakeholders, business units, vendors, and project teams.

Customer Success Associate

BenchPrep
Chicago
3 weeks ago
+41
We are looking for a talented Customer Success Associate to join our growing team! You will work to actively support our Customer Success Managers and collaborate with other functional teams in our company to ensure we are always looking through a customer-centric lens.

Material Handling/ Logistics Coordinator

Tribune Publishing
Chicago
3 months ago
Responsibility for coordinating and assisting the work group engaged in receiving, staging and moving of trailers for all Solo Mail and Shared Mail products. Responsible for inspecting all incoming shipments and trailers immediately on receipt for possible shipping damage; verify that the weight, count, etc. agree with the shipper's forwarding documents and quantities correspond with Advertising request; and document and maintain records on materials receipts to support accurate and timely payment of invoices

Senior Customer Success Manager

Yello
Chicago
5 months ago
+36
The Senior Customer Success Manager works to engage, retain, and enable our customers to maximize the full value of Yello’s solutions. As the trusted advisor and advocate for our customers, the Senior Customer Success Manager (Senior CSM) manages the overall relationship with assigned customers throughout the post-sales lifecycle. The Senior CSM is responsible guiding customers to success and driving product adoption, overall satisfaction, and renewal by engaging resources across Yello to deliver desired outcomes.

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