Chicago Tech Jobs and Startup Jobs

12

Customer Engagement Specialist

Outcome Health
Chicago
1 day ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Customer Support Specialist

Outcome Health
Chicago
1 day ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Network Operations Specialist

Outcome Health
Chicago
1 day ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

VP of Operations

HealthJoy
Chicago
1 week ago
+30
The VP of Operations is an influential senior leader responsible for creating, enhancing and operationalizing efforts that support the day -to- day needs of our clients as well as strategic growth of the business. You will be diving deep into the hardest, most complex challenges of the healthcare experience and at the same time lead our operations efforts through its current phase of hyper growth. You will work collaboratively across teams to strategize and execute a best in class operating model through implementation and ongoing customer success.

Technical Support Specialist

Outcome Health
Chicago
1 week ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

DIRECTOR, CLIENT DEVELOPMENT

Conversant
Chicago
2 weeks ago
+48
The individual is responsible for becoming first and foremost a client partner.  We expect them to create win/win outcomes that will that will lead to revenue growth for Conversant.  We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals. Lead internal resources for the preparation and delivery of objective based solutions for clients. Be consultative and uses creativity to create and deliver customized sales solutions that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of account both internally and externally. Build relationships with key stake holders including the partner strategy team, marketing, analytics, legal, compliance and key decision makers and influencers at the organization. Work to quickly learn and understand landscape the client operates in to help address their needs in way that is competitive and meaningful. Negotiate with client’s key decision makers and influencers to create positive outcomes for Conversant and the client. Develop a roadmap for success over time that will enable client satisfaction, growth and trust.  Ultimately aspire to become the Client’s Trusted Advisor.

CAMPAIGN ARCHITECT

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

Material Handling/ Logistics Coordinator

Tribune Publishing
Chicago
1 month ago
Responsibility for coordinating and assisting the work group engaged in receiving, staging and moving of trailers for all Solo Mail and Shared Mail products. Responsible for inspecting all incoming shipments and trailers immediately on receipt for possible shipping damage; verify that the weight, count, etc. agree with the shipper's forwarding documents and quantities correspond with Advertising request; and document and maintain records on materials receipts to support accurate and timely payment of invoices

Digital Marketing Strategist

The Black Sheep
Chicago
1 month ago
Client communication including initial campaign kickoff, updating throughout campaign and final reporting at conclusion of campaigns. Run targeted ad campaigns (across twitter, instagram, youtube and snapchat). Monitor and track campaign data, optimizing ads based on performance. Working with creative team to develop strategies in ad style and content to meet client needs.

Technical Project Manager - Retail

Cooler Screens
Chicago
2 months ago
+21
As Cooler Screens' Retail Project Manager, you will lead the day-to-day communications with our high-profile retail partners, ensuring that information is efficiently relayed to and from our internal cross-functional team. You will also manage all program-related tasks and timing related to retailer-specific milestones, identifying any risks and their impact on critical paths. You will serve as the key point-of-contact for our retail partners and are responsible for maintaining collaborative and productive relationships. Additionally, you will be working internally on digital/software delivery management.  

Information Security Specialist

Trustmark Companies
North Suburbs
4 months ago
Our IT team is looking for an Information Security Specialist.  The Information Security Specialist serves as the primary information security link between the assigned business unit(s) and enterprise Information Security Office. Responsible for supporting the business unit(s) with security related issues both from the technology as well as policy and standards implementation. Will address issues such as: system vulnerability testing, business continuity within the system, vendor management, and responding to external third party requests.

Disaster Recovery Manager

Trustmark Companies
North Suburbs
4 months ago
Our IT team is looking for a Disaster Recovery Manager. In this position you will be responsible for developing, maintaining, and managing Trustmark's Disaster Recovery (DR)  program. You will collaborate with key stakeholders to evolve disaster recovery maturity and increase the effectiveness and efficiencies of the disaster recovery program.

Retail Project Manager

Cooler Screens
Chicago
4 months ago
+21
As Cooler Screens' Retail Project Manager, you will lead the day-to-day communications with our high-profile retail partners, ensuring that information is efficiently relayed to and from our internal cross-functional team. You will also manage all program-related tasks and timing related to retailer-specific milestones, identifying any risks and their impact on critical paths. You will serve as the key point-of-contact for our retail partners and are responsible for maintaining collaborative and productive relationships.  

Chicago Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Chicago
LOCAL GUIDE
Best Software Engineer Jobs in Chicago
LOCAL GUIDE
Coolest Offices in Chicago Tech
LOCAL GUIDE
Best Sales Jobs in Chicago
LOCAL GUIDE
Best Perks at Chicago Tech Companies
LOCAL GUIDE
Your Guide to Healthtech in Chicago
LOCAL GUIDE
Best Data Science Jobs in Chicago
LOCAL GUIDE
Best Marketing Jobs in Chicago
LOCAL GUIDE
Best Design Jobs in Chicago
LOCAL GUIDE
Best Senior Software Engineer Jobs in Chicago
LOCAL GUIDE
Best Sales Manager Jobs in Chicago
LOCAL GUIDE
Best Account Manager Jobs in Chicago