Chicago Tech Jobs and Startup Jobs

18

Desktop Support Admin I

CSG
Chicago
4 days ago
+32
The Desktop Support Admin I provides both remote and on-site technical support at the desktop level to CSG's internal employees. With the IT industry constantly evolving, we are looking for someone who keeps up with industry changes and updates his/her skills to remain relevant. Must take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary. Will document all trouble tickets with clear, concise explanations in a timely manner ensuring adherence to department policies and procedures. 

Customer Success Manager

Amper Technologies, Inc.
Chicago
5 days ago
As a Customer Success Manager at Amper, you will be responsible for onboarding and educating customers on how to use Amper in their factory to improve operations. You will guide customers along journeys to drive product utilization and help customers achieve their business objectives. As an early member of the Customer Success team, you will have an integral role in creating and implementing new strategies and processes to create a seamless and satisfying experience for our customers.

Customer Success Engineer

Hologram, Inc.
Chicago
5 days ago
+24
As a Customer Success Engineer, you will be responsible for helping customers succeed with Hologram from first contact to full fleet deployment. You will be the Hologram technical lead and will work to maintain the highest levels of customer happiness by working hand-in-hand with customers to scope, diagnose, and debug technical challenges. This role requires working with our wide array of customers to understand their technical and business requirements and help deliver a Hologram solution for each use case. As an early customer success hire, you'll work closely with the Director of Sales to craft our customer success strategies.

Customer Success Manager

Hologram, Inc.
Chicago
5 days ago
+24
It’s with that in mind that Hologram is looking for an Account Manager to join our team. This individual will be responsible for the management of our largest customers. This position will have a direct impact on our success by providing our customers with a strong main point of contact. This role will be a blend of managing customer relationships to understand all of their current needs and how Hologram can continue to grow with them into the future. We are seeking driven, service and sales minded individuals that are looking for an opportunity to join a high-growth startup, and will be rewarded for performance with uncapped growth opportunity. This will be the first Account Manager to join our team, hence this person will be providing critical feedback to what is working and what isn't. They will also work closely with leadership to help develop our customer success process and philosophy.

Senior Customer Success Manager

Hologram, Inc.
Chicago
5 days ago
+24
It’s with that in mind that Hologram is looking for a Senior Account Manager to join our team. This individual will be responsible for the management of our largest customers. This position will have a direct impact on our success by providing our customers with a strong main point of contact. This role will be a blend of managing customer relationships to understand all of their current needs and how Hologram can continue to grow with them into the future. We are seeking driven, service and sales minded individuals that are looking for an opportunity to join a high-growth startup, and will be rewarded for performance with uncapped growth opportunity. This will be the first Account Manager to join our team and will likely grow to manage this team as our business expands. They will also work closely with leadership to help develop our customer success process and philosophy.

Customer Engagement Specialist

Outcome Health
Chicago
5 days ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Customer Support Specialist

Outcome Health
Chicago
6 days ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Network Operations Specialist

Outcome Health
Chicago
6 days ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

DIGITAL TECHNICAL SUPPORT ANALYST 2

Cat Digital
Chicago
2 weeks ago
+38
JOB DUTIES: This position reports to an IT Supervisor, Senior IT Supervisor or IT Manager.  Customers may include Caterpillar customers, dealers, internal Caterpillar organizations (service centers and/or worldwide business units), suppliers, other Information Technology teams or business partners.  Responsibilities are within functional lines with individuals assisting in new program development and/or maintenance of existing mobile, WEB, Cloud, server, personal computer, mainframe, and/or distributed computing systems.

TECHNICAL ONBOARDING LEAD

Technical Support Specialist

Outcome Health
Chicago
2 weeks ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

DIRECTOR, CLIENT DEVELOPMENT

Conversant
Chicago
2 weeks ago
+48
The individual is responsible for becoming first and foremost a client partner.  We expect them to create win/win outcomes that will that will lead to revenue growth for Conversant.  We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals. Lead internal resources for the preparation and delivery of objective based solutions for clients. Be consultative and uses creativity to create and deliver customized sales solutions that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of account both internally and externally. Build relationships with key stake holders including the partner strategy team, marketing, analytics, legal, compliance and key decision makers and influencers at the organization. Work to quickly learn and understand landscape the client operates in to help address their needs in way that is competitive and meaningful. Negotiate with client’s key decision makers and influencers to create positive outcomes for Conversant and the client. Develop a roadmap for success over time that will enable client satisfaction, growth and trust.  Ultimately aspire to become the Client’s Trusted Advisor.

CAMPAIGN ARCHITECT

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

Sr. Business Systems Analyst

CCC Information Services
Chicago
3 weeks ago
+39
CCC Information Services is looking for a Sr. Business Systems Analyst to join our Standard Vehicle Team. The Standard Vehicle team is responsible for maintaining vehicle data coming from different vendors and providing a customized view of this data to internal customers to massage and transform it to be ready for clients.

Systems Engineer, SCCM

Business Consultant

Business Systems Analyst, Valuation

Material Handling/ Logistics Coordinator

Tribune Publishing
Chicago
1 month ago
Responsibility for coordinating and assisting the work group engaged in receiving, staging and moving of trailers for all Solo Mail and Shared Mail products. Responsible for inspecting all incoming shipments and trailers immediately on receipt for possible shipping damage; verify that the weight, count, etc. agree with the shipper's forwarding documents and quantities correspond with Advertising request; and document and maintain records on materials receipts to support accurate and timely payment of invoices

Digital Marketing Strategist

The Black Sheep
Chicago
2 months ago
Client communication including initial campaign kickoff, updating throughout campaign and final reporting at conclusion of campaigns. Run targeted ad campaigns (across twitter, instagram, youtube and snapchat). Monitor and track campaign data, optimizing ads based on performance. Working with creative team to develop strategies in ad style and content to meet client needs.

Technical Project Manager - Retail

Cooler Screens
Chicago
2 months ago
+21
As Cooler Screens' Retail Project Manager, you will lead the day-to-day communications with our high-profile retail partners, ensuring that information is efficiently relayed to and from our internal cross-functional team. You will also manage all program-related tasks and timing related to retailer-specific milestones, identifying any risks and their impact on critical paths. You will serve as the key point-of-contact for our retail partners and are responsible for maintaining collaborative and productive relationships. Additionally, you will be working internally on digital/software delivery management.  

Customer Success Manager

Amper Technologies, Inc.
Chicago
2 months ago
As a Customer Success Manager at Amper, you will be responsible for onboarding and educating customers on how to use Amper in their factory to improve operations. You will guide customers along journeys to drive product utilization and help customers achieve their business objectives. As an early member of the Customer Success team, you will have an integral role in creating and implementing new strategies and processes to create a seamless and satisfying experience for our customers.

Solution Management Director

CSG
Chicago
2 months ago
+32
This Solution Management Director is responsible for managing the road-map prioritization, development, direction and growth of the Ascendon Solutions. Directly responsible for ideation and creation of solutions derived from Ascendon products, CSG Solutions, Cloud Native applications, 3rd party products, and hardware. This includes determining and refining solution management processes, practices and work standards that are both efficient and effective with a focus on Cloud Native Delivery Solutions to ensure maximum exploitation of the advantages of the cloud computing delivery model.  Identify market opportunities and create or enhance existing solutions based on Ascendon SU-related products, cross-SU products and 3rd party vendors.  Assume all solutions management responsibilities for existing, as well as future solutions, and a clear understanding of solution cycles, time to market issues, translating market and customer requirements into new solutions including buy and partner assessments. Gathers data on new solution ideas and evaluates them for market and financial potential. Works with appropriate stakeholders to determine the investment and delivery of new Minimal Viable Solutions (MVS) or enhancements to existing MVSs.  Identifies and works with partners to facilitate the inclusion of 3rd party products or applications into solutions as appropriate. Works with the Customer Solutioning Unit and other internal stakeholders to design demos and other sales collateral as well as ensuring correct solution positioning in the market. Manages and reports P&Ls for new solutions that require significant investment to develop and bring to market.

Retail Project Manager

Cooler Screens
Chicago
4 months ago
+21
As Cooler Screens' Retail Project Manager, you will lead the day-to-day communications with our high-profile retail partners, ensuring that information is efficiently relayed to and from our internal cross-functional team. You will also manage all program-related tasks and timing related to retailer-specific milestones, identifying any risks and their impact on critical paths. You will serve as the key point-of-contact for our retail partners and are responsible for maintaining collaborative and productive relationships.  

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