Customer Support Specialist
Jobba Trade Technologies, Inc.
1 month ago
Communicate well… be sure to inform and update customers with alacrity.
Listen well…. be sure to understand the issue or situation before attempting to resolve it.
Provide Level 1 & 2 phone/email/web (screenshare) support for both of our technology applications.
Serve as the first point of contact for customers seeking application or technical assistance.
Perform troubleshooting through diagnostic techniques and pertinent questions.
Identify expansion (sales) opportunities, and work with Sales and Services teams to completion.
Handle unresolved issues within ProServices team and communicate with customers..
Maintain and record customer interactions within CRM and Support Ticket System
Work with Product Marketing team on customers’ feature requests.
Close communication loop with customers in ticket resolutions, bugs, updates, etc..
Isolate, replicate, and report defects and verify defect fixes.