Chicago Tech Jobs and Startup Jobs

14

Implementation Project Manager

Mastery Logistics Systems
Chicago
1 day ago
+18
Work collaboratively with customers from project inception through the go-live implementation; discovery activities, gap-analysis, statement of work, client support & app training. Represent the Mastery brand & values during all client interactions. Create, continuously modify, and deliver project plans that reflect actions required for project success. Prepare documentation for customers and project members, including project stakeholders. Identify, communicate and mitigate project issues and risk for multiple active assignments simultaneously. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Collaborate with software development for remediation of software defects and communication of development milestones for active projects.

Implementation Specialist

Mastery Logistics Systems
Chicago
1 day ago
+18
Work collaboratively with customers from project inception through the go-live implementation; discovery activities, gap-analysis, statement of work, client support & app training. Represent the Mastery brand & values during all client interactions. Lead project discussions and utilize best-practices to solve common industry challenges. Document customer process flows and assist with the design of software enhancements required for project success. Manage day-to-day tasks and communicate project status to internal and external stakeholders. Identify, communicate and mitigate project issues and project risk. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Troubleshoot software issues and collaborate with software development for remediation.

Digital Training Specialist

Mastery Logistics Systems
Chicago
1 day ago
+18
Represent the Mastery brand and values during all client interactions. Design user-documentation to outline Mastery product functionality. Conduct internal and external trainings on Mastery software products. Work with internal and external project resources to ensure user training and adoption of Mastery products. Document customer process flows and assist with the design of software enhancements required for project success. Create training plans for instructor-led and remote training for Mastery software products. Maintain strong relationships with all departments to ensure feedback of training materials and industry best practices. Manage internal and digital adoption content suite.

Application Support Specialist

Mastery Logistics Systems
Chicago
1 day ago
+18
Work collaboratively with customers as they transition from project implementation and go-live to active customers. Represent the Mastery brand & values during all client interactions . Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry. Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction. Identify, communicate and escalate critical issues to appropriate internal and external parties. Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions. Troubleshoot software issues and collaborate with software development for remediation. Perform after-hours support as necessary for Mastery customers.

MT Operations Manager

Echo Global Logistics
Chicago
1 day ago
+25
Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. Deliver upon contract service level agreements, expectations and value proposition. Provide effective solutions for Client through extensive knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, International, Expedited, LTL, Truckload, Partial, Flatbed, Intermodal etc.). Collaborate with support departments (Finance, IT, Accounting, Carrier Sales, etc.) to drive process efficiency and deliver results to the Client. Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity; lead continuous improvement intiatives. Ensure Operations Excellence by training, developing and managing an account team on a daily basis. Identify and develop talent through coaching, mentoring and performance management. Create, improve and drive compliance to standard operation procedures for internal and external processes. Monitor and manage Carrier performance and lead continuous improvement initiatives with Carrier base.

Integration Analyst

Dispatch - 2nd/3rd shift

Logistics Coordinator (Managed Transportation)

Client Services Optimization Coordinator

Load 1 more jobs5 jobs at Echo Global Logistics

Office Coordinator

project44
Chicago
1 week ago
+39
Greet and direct all visitors, including vendors, clients and job candidates. Receive, screen all incoming phone calls and transfer them appropriately.  Tidy and maintain the office general areas and conference rooms. Collect mail and distribute appropriately, track packages, order and direct gifts. Manage office supply inventory and snack supplies. Assist in maintaining office technology (phones, TVs, internet, etc.). Perform other general office support functions as needed.

Customer Success Manager

project44
Chicago
1 week ago
+39
We are looking for a Customer Success Manager to support our amazing North American customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Customer Success Specialist

project44
Chicago
1 week ago
+39
We are looking for a Customer Success Specialist to support our amazing customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Carrier Onboarding Coordinator

project44
Chicago
1 week ago
+39
Champion carrier / capacity provider / vendor entry to the project44 network by creating and owning the process, managing internal and external stakeholders, while driving increased value to internal technologies. Aggressively grow the project44 carrier network with a strong focus on truckload carriers. Drive carriers / capacity providers / vendors to meet timelines, reporting and/or escalating risks to project leadership. Assist internal stakeholders (Sales, Sales Engineering, Consulting, etc.) with direct and indirect project activities, to reduce time to go-live and increase satisfaction for project44 customers and carriers. Own and manage internal workflow and operations processes to ensure efficient onboarding of carriers into the project44 network. Participate in planned and ad-hoc internal projects to drive internal efficiency and reduce carrier/customer time to go-live .

Vice President, IT Operations and Security

Mastery Logistics Systems
North Suburbs
1 week ago
+18
Build and run a world class information security department. Own and support cloud and physical infrastructure components. Manage and direct the teams that deploy and to support technology. Ensure technology is scalable, secured, and accepting of rapid deployments. Other duties as required.

Head of Global Customer Support

FOURKITES
Chicago
2 weeks ago
+40
As the head of the Customer Support team, you will ensure continued high quality support when customers reach out as well as develop and sustain self-service help and community engagement when they would prefer to answer questions themselves. You will also be the driving force to ensure our product continues to be user-friendly, robust, and stable as we grow. In this role, you will oversee our global support operations, including the Support and Documentation teams in Chicago and Chennai. 

Business Consultant

CarrierDirect
Chicago
2 months ago
+40
As a Consultant at CarrierDirect, you will directly impact recommendations and results for CarrierDirect clients, ranging from privately held to Fortune 50 companies. This role will enable you to enhance your consulting skills in business and networking while working with a team of highly skilled professionals. This is a client facing role with direct access to C-suite executives and the life cycle of their accounts.

Head of Consulting

CarrierDirect
Chicago
3 months ago
+35
As the Head of Consulting you will be responsible for leading the business consulting organization. You will serve as the primary internal business consulting stakeholder on matters related to project scope, planning, execution, and delivery. Acting as a member of the Leadership Team you will support the growth and development of the consulting organization and serve as the primary point of contact for communication up, down and across the organization. 

Office Administrator

CarrierDirect
Chicago
3 months ago
+33
As our Office Administrator, you are energetic, organized, and enjoy helping others. You are the first and last point of contact with our team members and guests each day, ensuring they are welcomed and assisted as necessary. 

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