Chicago Tech Jobs and Startup Jobs

11

Technical Client Services Associate

Integral Ad Science
Chicago
16 hours ago
+49
Use in-depth knowledge of IAS product suite and customer use cases to provide applicable solutions to customer inquiries. Efficiently provide successful solutions to assigned client requests, especially to facilitate seamless campaign implementation and use of IAS platform. Appropriately escalate projects as needed to TCS escalation partners. Provide client feedback to internal cross-functional teams via established tools to further IAS’s customer-centric product development. Develop new materials – especially Knowledge collateral – to facilitate customer engagement and drive IAS platform use. Consistently provide relevant education to customers to drive increased customer self-sufficiency. Leverage the broader IAS on-boarding team, methodologies, and best practices to support successful implementation on the customer side.

IT Support Analyst

GoHealth
Chicago
3 days ago
+39
GoHealth is seeking an IT Support Analyst to perform triage responsibilities and application support for our technical environment. Members of this team work with a variety of IT equipment and systems including desktops, laptops, network and server infrastructure, in addition to all industry specific software. In this role you will take pride in proactively fine-tuning our environment to anticipate and avoid technical issues as well as rapidly responding to technical issues impacting end users and key business operations. The scope of this role involves the tasks of: providing software diagnostics and support, virtual desktop support, troubleshooting network connectivity issues, supporting office/email applications, and addressing other site wide technical issues.

Manager, IT Infrastructure Operations

Manager, IT Support

Technical Project Manager

Director of IT Security

Rewards Network
Chicago
4 days ago
+29
The Director, Information Security & IT Risk will serve on the IT Leadership Council alongside fellow technology leaders and will be responsible for the leading and implementing the company’s security strategy and governance program. A key aspect will be security awareness and compliance with Payment Card Industry Data Security Standards and SOC 2/3 privacy standards. The Director, Security & IT Risk will lead identification of areas of IT risk and partnering with the IT development, infrastructure, operations and applications teams to define pragmatic solutions. This individual willalso be responsible for managing the company’s response to audits by its rewards program partners, which include financial institutions.

Application Support Specialist

OneSpan
Chicago
5 days ago
+19
Customer focus on Key Account Management. Become a cyber-security Subject Matter Expert (SME). Investigate and diagnose tickets to obtain customer satisfaction . Document troubleshooting steps and resolution details. Create and submit knowledge articles. Verify resolution with end-users and resolve assigned tickets. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager. Escalate & prioritize unresolved Incidents to 3rd line. Attend troubleshooting calls .

Customer Success Manager

Integral Ad Science
Chicago
1 week ago
+49
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

CLIENT DEVELOPMENT MANAGER - AUTO

Conversant
Chicago
1 week ago
+48
The Client Development Manager, Automotive is responsible for becoming first and foremost a trusted client partner on an existing book of business comprised of auto OEM accounts.  This individual will be expected to create win/win outcomes that result in revenue growth for our clients and for Conversant, and meet or exceed her/his revenue quota.  The ideal candidate will use their, sales automotive and digital media business acumen to uncover business needs and identify how Conversant’s solutions can help clients achieve their business goals.

SENIOR CLIENT ACTIVATION MANAGER

CLIENT DEVELOPMENT MANAGER

Client Success Analyst

Civis Analytics
Chicago
1 week ago
+32
As a Civis Analytics Client Success Analyst, you will be responsible to partner with a named list of Civis Analytics clients to enable their successful use of our software in driving their business objectives. We target clients across a broad range of industries, including corporations, non-profits, and political campaigns. As the face of Civis Analytics to your clients, you will drive client projects while both proactively and reactively managing day-to-day relationships with your client contacts. This role is located in Chicago and will report to the Lead, Client Success.

Product Support Specialist

ActiveCampaign
Remote
2 weeks ago
+56
We are seeking candidates who truly enjoy working with small and medium-sized customers and help them understand how the ActiveCampaign platform and tools can help them propel their business forward. If you are a problem-solver with a technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues to help them leverage their use of our products for maximum impact, are highly curious and love the intersection of technology and marketing, we'd love to talk to you.

Support Operations Manager

Customer Success Manager

Keeper Security, Inc.
Chicago
2 weeks ago
+21
Responsible for managing the overall account relationship. Works with clients to negotiate contract renewals, cross-sells and upsells. Protect and defend annual revenue and customer base. Utilizes detailed knowledge of products and thorough knowledge of clients business to consult and provide solutions that will increase value. Ability to sell on value in a highly competitive market. Consult with clients on best practices. Liaise with technical support when necessary. Keep accurate, detailed records of all sales activity in CRM (Salesforce.com). Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling, and closing. Identifying decision-makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer. Stay current with market/industry dynamics, competition, market pricing, and vertical market requirements, etc. to be best positioned for success in the growth and development of assigned accounts. Responsible for updating relevant customer information - including but not limited to activity, funnel, opportunity updates, maintenance of monthly goals, customer proposals, and customer contracts.

Associate

Syndigo
West Suburbs
2 weeks ago
+27
Work with clients and internal teams on a variety of projects. Resolve all client issues and inquiries. Provide support to assist in exceeding customer satisfaction. Track and maintain delivery schedule/log for all projects. Research & resolve issues.

Customer Support Representative (B2B)

Keeper Security, Inc.
Chicago
2 months ago
+21
As the Customer Support Representative, you will support the Director of Enterprise Customer Support with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

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