Chicago Tech Jobs and Startup Jobs

27

Support Team Leader

Braintree
Chicago
1 day ago
+43
The Support Team Leader position supports the team that provides first-touch technical support to our merchants. We're looking for a highly organized go-getter to lead and motivate a team that consistently delivers on Braintree’s white-glove service experience. Our Support team isn’t your average call center team: they are highly motivated, technically proficient, and stakeholders in company initiatives. Because of this, as a lead, you’ll be expected to provide feedback, coaching, and career guidance to teammates, work with the Support leadership team to address knowledge gaps and training opportunities, assist in building and maintaining a diverse and inclusive workplace, and work with the Head of Support to execute new team strategies.

Technical Support Representative

Merchant Support Specialist

Director of Client Success Management

cleverbridge
Chicago
4 days ago
+19
cleverbridge is seeking an experienced Director of Client Success Management to drive the effectiveness and efficiency of our Client Success Management teams globally, and ensure the consultative support of our clients. He/she should have a proven track record of leading a global, multi-cultural team of client-facing professionals and working with international B2B and B2C companies. This team is responsible for day-to-day support and consultation of our clients, leveraging best practices to deliver real results to our client’s e-commerce businesses. We treat our clients as partners, therefore, it is critical that the candidate has the skills and experience to not only coach direct reports on how to establish strong relationships, but also serve as an escalation point.

Full Time Support Specialist

Chowly Inc.
Chicago
4 days ago
+24
Do you thrive in a fast-paced, high-growth environment?  As a full-time Customer Service Representative in our Chicago Loop office, you will work directly with restaurant owners by troubleshooting issues via phone and support ticketing system. We are looking for an employee with a  detail oriented, patient, and solution oriented mindset who can thrive in an ever changing environment.

Manager of Operations

SMS Assist
Chicago
1 week ago
+35
The Manager of Operations provides oversight to multiple operational teams. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance.

Senior Program Manager

IT Systems Technical Support Specialist I

Service Delivery Manager

Service Delivery Program Manager

Senior Project Manager

Load 2 more jobs6 jobs at SMS Assist

Sr. Network Engineer I-III for Professional Servic…

Entara
Chicago
1 week ago
+20
Professional Services Sr. Network Engineers are primarily responsible for specifying and implementing network solutions for Entara’s clients, and for ensuring the stability and performance of client networks. Sr. Network Engineers also act as an advanced escalation tier, providing support for incidents and issues escalated from the Managed Services team. They are focused on project development, design, and delivery. While they primarily work on improvement measures for current clients, their expertise is utilized in the pre-sales and on-boarding processes to lend a strategic, technical voice to new client relationships.

Project Manager

CityBase
Chicago
1 week ago
+27
A CityBase Project Manager is the driving force behind client software implementations. Project Managers drive the Development and Deployment Cycle. They are the accountable role from the time the Kickoff through delivery to the client. Project Managers are responsible for delivering solutions to customers within the constraints of the project as agreed to by the organization.

Quality Assurance Manager

IDx Technologies
Chicago
2 weeks ago
+18
Reporting to the Quality Assurance Director, you will bring a minimum of 5-7 years of work experience in quality assurance. You will have an in-depth understanding of QMS requirements, experience conducting a full range of audits, and the ability to interpret and apply regulations and compliance concepts. You will understand that collaborative, cross-functional teams are the most effective and your communication skills will successfully bring diverse groups together.

Senior Systems Administrator

IDx Technologies
Chicago
2 weeks ago
+18
Creating, testing, modifying, and implementing scripts for automating daily tasks. Maintaining, optimizing, and monitoring secure computer networks on a global scale with multiple locations. Managing core Microsoft technologies like AD and Group Policy,. Assisting in scaling core elements of IT systems in a constantly expanding organization. System administration in Windows and Linux Environments. Maintaining auditable records and inventories and participating in security audits.

NOC Technical Support Specialist - Tier 2

Cloud5 Communications
Chicago
2 weeks ago
+24
The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements.  Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine.  The Tier 2 Technical Support Specialist will interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct the core problem. 

Voice Technical Support - Tier 2

Cloud5 Communications
Chicago
2 weeks ago
+24
The Technical Support Specialist for Tier 2 Voice responds to service tickets and requests for local and remote network support to meet service level agreements.  Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine.  The Tier 2 Voice Support Specialist will interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct the core problem.  Ideal candidates are well versed in networking basics (experience with wireless, VLAN dense environments, general routing/switching/firewalling across various platforms) with a proven ability to think logically, rationally and analytically.  A focus on autonomy and self-improvement while maintaining a team-focused attitude and seeking out assistance when needed is encouraged.

Clinical Validation Coordinator

IDx Technologies
Chicago
3 weeks ago
+18
IDx is looking for a highly driven, detail-oriented individual to coordinate our clinical validation activities. The Clinical Validation Coordinator will be responsible for the clinical validation activities of IDx’s medical device AI’s. This includes the planning and management of clinical trial validation for new medical devices, internal testing and ongoing efficacy monitoring of IDx AI devices, and the validation of improvements to existing medical devices, including new clinical trials or studies where applicable. Specific functions include:

Clinical Development Manager

IDx Technologies
Chicago
3 weeks ago
+18
IDx is looking for a highly driven, detail-oriented individual to manage our clinical development activities. The Clinical Development Manager will be responsible for clinical study delivery including the planning, management, and reporting of studies in compliance with internal and external quality and regulatory requirements, including Good Clinical Practice (GCP). They will also be responsible for internal testing and ongoing efficacy monitoring of IDx AI devices. Specific functions include:

Senior Project Manager

CityBase
Chicago
3 weeks ago
+27
We have an opportunity for a Senior Project Manager to join our team and help us wow the next generation of CityBase clients. As a senior member of our Implementation team, you are a stickler for details and are driven to ensure your projects are delivered as planned, on time and on budget. The ideal candidate is extremely detail-oriented, positive, intuitive, and possesses a passion for people as well as technology.

Project Manager, Commercialization

Vital Proteins
Chicago
3 weeks ago
+23
The Vital Proteins family is looking to welcome a driven & passionate Project Manager, Innovation to join our team. This position requires experience in project management, stage gate processes, and deliver reporting throughout the organization. This role will report out of the West Loop office and report the Vice President of Innovation.

Data Integration Specialist (Customer Service)

Chowly Inc.
Chicago
1 month ago
+24
Do you thrive in a fast-paced, high-growth environment?  As a full-time Data Integration Specialist in our Chicago Loop office, you will work directly with restaurant owners to review, build, and update menu mappings between third party online ordering solutions (TOOS) and point of sale (POS) menus. The ideal candidate has 1+ years of customer service experience, an analytical mindset to examine and communicate product issues, and basic POS knowledge. If you’re passionate about logic games or puzzles, we want to talk to you! 

Operations Lead

Bartesian
Chicago
1 month ago
Bartesian is seeking a leader to improve, lead, and continue to build upon a robust and efficient operation. This person must be a hands-on-leader who will work alongside the CEO to identify and execute operational goals, while deploying the processes and supporting infrastructure to get there. Building strong relationships with strategic suppliers and execute deals that support the rapid growth of the company. As a member of the executive team, this person must work effectively at both the strategic and tactical levels. This individual will have a huge impact on Bartesian’s success.

Customer Support - Problem Solver

ClassBug
Chicago
1 month ago
Looking for a full-time Customer Support Rep. Candidates should be awesome, friendly, people-people. Our ideal employee would show up at work looking forward to chatting with lots of interesting people & businesses and providing them with solutions on how to better use our product.  You will be handling inbound email/phone support inquiries primarily. Most of the job  is "level 1" support -- ie assisting customers on best practices & training them to use new features, plus occasional product demos.

Implementation Manager

Eved
Chicago
1 month ago
About the RoleAs an Implementation Manager at Eved, you are responsible for the successful implementation and adoption of Eved’s solution for enterprise clients. This role requires the cultivation of an in-depth product knowledge base that covers the entire capabilities of Eved’s technology solution. To be successful in this role, you need to be viewed as a product expert and internal go-to person for all manner of functionality questions.

AutoMD Technical Program Manager

PowerStop
South Suburbs
2 months ago
+11
We are seeking a Technical Program Leader to lead the technical enhancement of our AutoMD platform as we rewire the business model for this brand. Reporting directly to the Director of Online Strategy, you serve as the leader of the automd.com platform, keeping consumers and repair shop owners at the center of all that we do. This requires you to be a self-starter who understands CX/UX as well as technical development and who is unafraid to roll up your sleeves personally to implement decisions that build towards business success.

Project Manager (JAMA Product Development)

American Medical Association
Chicago
2 months ago
We have an opportunity at our corporate offices in Chicago for a Project Manager on our JAMA Publishing team. In this role you will manage technology projects, research engagements, and product pilots for initiatives supporting the AMA Ed Hub and JAMA Network (scroll down for more information on this team). Projects vary in scope and complexity, including managing budgets and timelines for multiple initiatives with an emphasis on agile software development methodology. Collaborates with product and Ed Hub team members, vendors, internal stakeholders, and leadership to define project approach and ensure development meets objects. 

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