Chicago Tech Jobs and Startup Jobs

187

Customer Support Tier III

DocuSign
Chicago
14 hours ago
+44
As a Customer Support Tier III Representative, you are the first line of defense to educate, solve the problems of and delight our commercial and enterprise customers. SpringCM, a DocuSign company, is seeking an experienced Customer Support Representative who has solid knowledge in document management, BPM/workflow, and web services interfaces. The position acts as the liaison between customers and all functional areas within SpringCM to resolve service and support related inquiries. The scope of the position ranges from helping the SMB space to the largest Fortune 100 customers.

Director, Program Management Contract Lifecycle Management (CLM)

Regional Vice President, Vertical Markets

Sr. Manager, Technical Services

Senior Customer Success Manager – Telecom & Media

Senior Customer Success Manager – Telecom & Media

Engagement Manager

Sr. Engagement Manager

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Cloud Services Specialist

iManage
Chicago
14 hours ago
+44
Entering, maintaining and updating cloud related customer data and contractual details into appropriate systems including Salesforce and Zendesk. Interfacing and providing support to internal iManage teams including Cloud Operations, R&D, Pre-Sales, Sales, Legal and Product Management to ensure successful delivery of the components required for an iManage Cloud implementation. Coordinating schedules with internal resources and partners to ensure successful delivery of cloud implementation in a timely manner. Providing partner support and follow up on inquiries via phone and email on behalf of Cloud Services Manager when needed. Providing project status updates with internal and external stakeholders as needed. Assisting the Cloud Services team globally with various tasks that the team may need. Supporting customer offboarding and decommissioning.

Project Manager (iManage Risk & Compliance Team)

Senior Systems Engineer

IT Systems Administrator

Manager, Service Desk

Office Manager

Cloud Services Manager (Cloud Onboarding)

Implementation Project Manager

Security Compliance Analyst

Scrum Master

Principal Architect

Senior Scrum Master

Support Engineer

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Implementation Project Manager

Club Automation
Chicago
14 hours ago
+38
As Project Manager, you will be responsible for effective and efficient implementation of Club Automation's software solution maximizing the customer’s experience while effectively communicating and managing internal projects and teams. This team member will follow a plan designed specifically for Club Automation's Implementation methodology.

Administrative Assistant 20-0075

Relativity
Chicago
14 hours ago
+54
Provides analytical and specialized administrative support to relieve executive, administrative, and line and staff managers of complex details and advanced administrative duties. Executes special or continuous research and data analysis tasks. Analyzes problems, determines approach, compiles and analyzes data, and prepares reports/recommendations. Coordinates activities between departments and outside parties. Contacts company personnel at all organizational levels to gather information and prepare reports. Work is generally of a critical or confidential nature. Assignments may be found in various functional areas. 

Administrative Assistant 20-0074

Manager, Customer Success Management

ITIL Incident Manager - RelativityOne Service Delivery-19-0863

Manager, Strategy and Business Operations 20-0031

Technical Support Specialist 20-0111

eDiscovery Project Manager

Operations Associate,Support Operations 19-0854

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Customer Development Representative

Jellyvision
Chicago
1 day ago
+42
Jellyvision is looking to continue growing a team of Customer Development Representatives who are charged with engaging and supporting our growing list of customers. You’ll directly support account managers in our Revenue department, Account Management division. The team’s goal is to take the customer success playbook and develop streamlined touch points that will keep our growing group of customers feeling supported year-round in an engaging and delightful way. With upwards of 150 accounts to manage, effective, high-quality volume management is the name of the game.

Director Implementation, Employee Cloud

Toast
Chicago
1 day ago
+53
The Director of Customer Implementation will be responsible for the success of our new customer onboarding programs; and for scaling the function to successfully handle rapid growth. We believe an integrated point-of-sale and payroll solution that is reliable and easy to use will be a game-changer for the restaurant operators we serve, and this role will be directly responsible for increasing the number of customers we’re able to successfully set up on the platform each month. S/he will focus on the customer journey from completion of the sale through successfully running their first payroll and transitioning to our ongoing customer success teams. S/he will be responsible for hitting new customer implementation targets, customer satisfaction/loyalty, employee happiness, and the cost of implementation.About this roll*: 

Sales Director, Pharmacy Solutions

Lumere
Chicago
1 day ago
+42
The Director will work across Lumere’s functional departments to help define, develop and deliver pharmacy solutions that differentiate Lumere from the competition. S/he must be comfortable acting as a Player-Coach, with a proven record of achievement in helping customers realize success in their medication use analytics across the system and the continuum of care. 

Logistics Coordinator (Managed Transportation)

Echo Global Logistics
Chicago
1 day ago
+25
As a Logistics Coordinator, you will focus on managing the daily operations of some of our key clients. You will be responsible for supporting an account team by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes back-end invoice resolution, document collection and verifying timely pick-ups and deliveries.

Client Services Optimization Coordinator

MT Operations Manager

Dispatch - 2nd/3rd shift

IT Support Specialist

Neon One
Chicago
1 day ago
+36
At Neon One, we are looking for an IT Support Specialist to provide assistance to all of its employees from an IT, hardware, and technical support perspective. As the sole person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees and troubleshooting tickets. The IT Support Specialist will support both onsite and remote employees

Immigration Specialist

Envoy Global
Chicago
2 days ago
+47
Act as the main point of contact for customers regarding general immigration issues by using a consultative and proactive approach. Assist customers in the onboarding process, ensuring strong data integrity and transfer of cases into our platform and workflow. Manage case onboarding: scanning, case and data review for all cases. Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA), to provide our HR customers with the most up to date case information in a timely manner. Monitor data and reports through the Envoy Web App and Salesforce.com and analyze findings to provide value for our customers. Support CRM's across multiple clients, developing and managing customer-facing documents and reports.

Systems Engineer

DialogTech
Chicago
1 day ago
+47
Perform implementation, operational support, maintenance, and optimization of cloud and datacenter infrastructures. Work with your peers to design and build a highly available cloud hosting platform and incorporate the necessary automations and tool configurations that ensure agile and secure consumption. Implement solutions requested by internal customers. Resolve complex problems, build and improve procedures, and facilitate communication. Deploy updates and fixes. Build tools to reduce occurrences of errors and improve customer experience. Perform root cause analysis for production errors. Design procedures for system troubleshooting and maintenance. Deploy software to Cloud computing infrastructure, as well as our datacenter infrastructure, and work with system configuration and deployment automation technologies. Provide mentorship of hosted systems, databases, and network troubleshooting, and provides various technical solutions to the business requirements.

Customer Support - Problem Solver

ClassBug
Chicago
2 days ago
WHO WE ARE We are ClassBug, a small company passionate about providing awesome tech to small business owners, primarily in the performing arts and fitness markets. Our platform allows studios to manage their classes and students easily in the cloud & provides them an intuitive way to offer online registration/payments to their customers.  JOB DESCRIPTION Looking for a full-time Customer Support Rep. Candidates should be awesome, friendly,

Manager, Customer Support

DialogTech
Chicago
2 days ago
+47
We are looking for a Manager, Customer Support in our Chicago office to join the DialogTech team. This person will be responsible for leading, directing, motivating, and developing a team of Customer Success Specialists to deliver an extraordinary level of service to DialogTech customers.

Restaurant Success Manager - Toast Payroll

Toast
Chicago
2 days ago
+53
As a Restaurant Success Manager, you will operate as a key customer advocate for clients in your assigned territory. Using customer empathy and a consultative approach, you will drive customer satisfaction and measure success based upon a number of key performance indicators (KPIs): customer NPS, expansion revenue, retention, and referral revenue. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs. 

Customer Success Manager

Mastery Logistics Systems
Chicago
2 days ago
+18
Work collaboratively with customers and internal stakeholders through all phases of the customer relationship; engagement, onboarding, implementation, support, & success. Represent the Mastery brand values during all client interactions. Utilize industry experience to create innovative and tailored solutions for Mastery customers. Drive product value, adoption, and user experience through onsite and virtual interactions with Customers. Manage day-to-day tasks and communication with internal and external stakeholders. Represent customer needs and interests to internal stakeholders. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Manage customer success through relationship building, product expertise, and problem solving.

Sr. Scrum Master

Kin + Carta
Chicago
2 days ago
+47
Understanding of Agile Scrum roles, artifacts, and ceremonies and able to communicate and teach processes effectively to teams. Experience working with Rally or a similar project management software. A proponent for Servant Leadership. Familiarity with budget management, while keeping deliverables on time and within budget. You desire to bring transparency to the business team about development; growing trust while demonstrating your commitment to deliverables to the business team. You have a keen eye for delivery issues and risks, and a sense of urgency for removing blocks and driving continuous improvement. You understand healthy team dynamics and know how to coach and grow a high-performing team. Strong interpersonal communication skills. Strong problem-solving and analytical skills. Prior experience in a Scrum Master role.

Vice President, IT Operations and Security

Mastery Logistics Systems
North Suburbs
3 days ago
+18
Build and run a world class information security department. Own and support cloud and physical infrastructure components. Manage and direct the teams that deploy and to support technology. Ensure technology is scalable, secured, and accepting of rapid deployments. Other duties as required.

Deployment Manager

Pricefx
Chicago
3 days ago
+31
You will be responsible for deploying and maintaining the PricefxPlasma product, our big-data pricing bench marking platform. The Deployment Manager will manage the procedures for and supervise the deployment of the PricefxPlasma Solution. You will supervise the data extraction, download and upload. You will work closely with our KPI creation business partner. You play a leading role in improving the product, both from a technical and business perspective.

Registered Nurse Care Manager

VillageMD
Chicago
3 days ago
+36
Actively engage and collaborate with PCP’s and office staff in identifying high-risk patients. Engage with patients in the primary care, acute and post acute settings to provide support to patients as they work toward their healthcare goals. Employ motivational interviewing skills to elicit optimal member engagement/outcome. Perform comprehensive assessments for both physical and psychosocial risk factors that support individual patient needs while identifying and addressing barriers. Communicate assessment findings, care plan goals, interventions and outcomes to PCP, patients and caregivers in a timely manner. Monitor patient’s acute stays, perform post-discharge follow up calls and continuously assess risk of readmissions post-discharge. Identify and support practice needs for structured on-site Care Coordination presence in alignment with program model. Maintain a core understanding of population management as it specifically relates to high risk patients.

Director, Market Entry

Care Coordinator

Director of Real Estate

Technology Risk Analyst

Manager, EMR Technology Enablement

Executive Assistant

Technical Project Manager

Network Engineer

Service Manager

Network Administrator

Manager, Healthcare Technology Enablement

Director, Physician Network Development

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Technical Project Manager

Centro
Chicago
3 days ago
+43
Centro's technology team is building applications for streamlining digital media planning. Come design and develop great software with us in and make life better for all our friends in the advertising industry. Our customers live in our apps eight hours a day, planning and executing complex advertising campaigns. We’re looking for someone with experience supporting the development of complex web application to be the newest member of our growing band of talented professionals.

IT Desktop Administrator

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